First off, the receptionist was extremely short with me on the phone. Second, the mechanic called…read moreme about my repairs and then injected his own personal thoughts and theories on what happened to my accident. I had been shot at by a rifle on my way home one evening. the mechanic claimed his 8 year old son had a BB gun and the mechanic, Terry, was now an expert in weapons. He said you never were shot at. He said that you probably broke your own window out with a rock. This was insult to injury. I could not believe the audacity to his line of questioning. He was extremely unprofessional and rude. His line of questioning was uncalled for! I had to relive the horrific event because of his own personal opinions. I still suffer from PTSD from the accident. How dare him to question me. It was uncalled for! I went into the garage and was going to take my vehicle to another garage and he confronted me in the main lobby. I have never been spoken to in such a manner! I said to Crystal the receptionist that I wanted this reported to a manager. A manager never called me back. I will never go back to this repair shop again. I am warning others!

I struck a deer with my Lexus last fall. Insurance company arranged repairs with Car Star. An…read moreestimate was completed and sent to the insurance company. After parts were ordered the body shop arranged for a rental vehicle. It was there when I dropped the car off at Car Star. I was never told by the staff how long my car would be in for repairs. It was not till I arrived at the car rental company that I learned it would be a week. After one week I heard nothing from the body shop. I called and they told me that they had trouble with the paint as it was clouding they had to redo the hood. After a week of me calling them they painted the hood 3 times.I never received a single phone call from the shop I had to instigate every contact. After 2 weeks I was able to get my car. After I picked up the car I noticed the hood was shaking up and down. I checked and found that the body shop failed to insert one of two bolts on the hood hinge on the drivers side. One was not in at all, the second one loose. I returned to the body shop I got excuses why they failed to attach the hood properly. As well after further inspection it was determined that the hood was installed improperly it was not lined up properly. It had to be returned to the shop for a day. Oh I almost forgot the final invoice to the insurance company was over $1,000.00 more than the original estimate. The attitude of the employee I dealt with was not a great experience. In the future if I ever get into a similar situation I will definitely not return to this shop. I want to let potential clients know that when you have an accident it's your decision which body shop you choose not the insurance company.