At first I was thrilled with the Speedy Rewards membership, free to join but well worth even extra cash if I were to pay for it, HOWEVER, the fuel points, the discounted drinks, nor giving my choice of rewards to boot, are worth the past two stops I've made at either the Leestown Road location, nor the Winchester Rd. Scoop. I've cleared my theatrical rant on the loss of good customer service lately and the old fashioned but iron clad "Business golden rule," " The customer is always right," and how it's long gone and much needed, now to reiterate my point, unfortunately, are the two ladies on first and second shifts at either of the aforementioned locales, on unspecified dates, (eh hmmm-TONIGHT and one day two weeks ago) just to grant these two hens the benefit of possible hormonal or lunar phase affect that could contribute to one's attitude at times like these so as not to cost them their jobs like the misfortune suffered of the Family Dollar clerks I reviewed not long ago, but also so this doesn't hold them exempt from the public humiliation deserved, afterall, the importance of customer service principle lies in continuity, and with the expectation there may be occasional digressions from the usual practice of monetary exchange for service or product, but never the mind the need, these two, like many I've encountered in recent years, don't even need a reasonable approach to extend hand to hand combat across the station and seem to be so regularly disgruntled they possibly got hired on as clerks to run the stores OUT of business. It's not entitled, "Clerk outburst Rep." position, and seeing as how the clerks in question at these service stations are women, acting against other women, they have publicly caused gasped, gawked, dissed, grunted, yanked and jerked, complained verbally, huffed, sighed, scowled, and scolded customers in front of me for what appeared to be general customer inquisition, once even dismissed them from the line for aggravation over the customer searching for change to pay after having been overcharged anyway, and having challenged the mundane hand to hand exchange transactional chaos ensued as a lady ran out of options to credit card her purchase and specifically explained her dilemma as she tried a few different cards, and given over lottery tickets to allot for part of her order while low and behold once she had collected her bearings and returned to vindicate herself, her speedy rewards covered it all anyway, and had only opted to app it as a last resort; and after leaving an atm with no luck for cash withdrawal after the first go round, she finally barked back at the clerk to keep the already cashed in lottery ticket winnings, totaling $4-$6 for what I expect was just to at least keep her dignity in pocket for the painful stinging from a manual repossession of the lady's freshly poured and now wasted coffee followed by a verbal command of the woman to "come get her lotto tickets!!!".
It was all so wrecked and appalling to turn away from but simultaneously I myself struggled to hold back a reckoning for the two women because I feel the need to advocate, not even so much for an underdog, but just for a moments notice-Those are the times we need the most compassion and grace that can only be granted by someone else we've encountered, unwelcome but necessary for ultimate aim, where the world of power is automatically betrothed; I mean, when there's nothing at all to lose, why not give away the excess anyway because it's not JUST the right thing to do, but good business to promote and pay so the customers keep coming back, and so the product has its turn by word of mouth, and the business wins overall, by giving away a cup of coffee eventually tossed after shift anyway, and possibly a get outta Hell Free card if I have my guess about the sovereignty of Karma and the debts some of these reps have to answer to in the end, so the shame on these two hounds for cracking up a nice tribute to days before inflation and oil crisis, because Speedway would be rocking out over Sunoco or Marathon had they better employment prescreens or customer surveys that mean the most when fuel and hydration aren't the last valuable commodities one can count on by the frequency and perk of downloading and up charging, but instead hope for and expect good customer service to be just a simply granted given with such promising premise of "Speedy Reward." read more