Been on it for 1 month cancelled ne saying I didn't pay bill. Equipment is junk already had to replace it and still not working right. Im thing of going back to att bt they suck as well so gonna have antenna installed. read more

I first started cable service 40 years ago. For 35 of those 40 years I have had Time Warner (in several different locations in PA, OH, NY and DE. Over the years I have made excuses for them and defended them many times. NO MORE! When I first moved to Ohio I had to wait 2 full weeks for TWC to install our service. Perhaps I should have considered that a warning. Over the last 4 years we have experienced service interruptions of all 3 services (home telephone, cable and internet) at different times. The last several times were for internet problems. Each time the tech came, they said the problem was our wireless router, I replaced it twice and continued with the same problems. We often went weeks (sometimes months) without a single day of full service: in other words, each day we needed to reset the modem or router (or both) to get internet back! Our phone has been non-functional for months and I finally decided to upgrade our service to the enhanced DVR and faster internet and was delighted when the CSR said I would actually SAVE $80+ per month! Ah, but then the catch! Usually the tech shows up after the time allotted but I am always so ready for help that I never complained. But tonight I was told they would be here between 5-6 PM. I actually got a new cell phone because I have had trouble with mine and they emphasized I needed to answer when they call before coming to the house. At 5.06 they called, I grabbed the wrong phone and, after 4 rings they apparently hung up. I immediately hit redial and ... it went to the Corporate Voice Mail system, I had to jump through hoops for at least 5 minutes before I could speak to a CSR. I explained the problem and asked (no, begged!) her to inform the tech I was waiting, Checking his notes, he claimed he had come to the door but I did not answer. The problem is that there is a sign on my door (in red) informing people that the door bell does not work and asking them to pound on the door and give me a few minutes to answer (I am mobility impaired). There is NO WAY they pounded on the door. By 5.14 I pleaded for the CSR to contact the tech and let him know I was waiting, She said that their rules are that they don't come back after 5. Now, please note, they did not even call till after that! The thing that really angers and saddens me is that I have defended TWC (even did customer testimonial commercials) over the years. I realize why so many people hate Time Warner, They just don;t seem to care about the customer. After decades of both enjoying and "putting up with" Time Warner Cable's horrible customer service, guess it is time to call DISH. Now I realize why so many of my friends and people from our church have satellite. I must be a slow learner!! PB Stetser read more

Local office fine. This rating is for the Company in General. Terrible customer service. Cancelled after 2 mos. went back to Direct. CUSTOMERS BEWARE OF ADVERTISED DEALS! read more