Kathy is as good as they come. She and her team set the bar high in expert customer care. They are…read moreexceptionally thoughtful, courteous, professional and responsive. Their turnaround time on customer contacts and requests is first class. I moved from MO to IL and never switched agents because I am not sure there is a better State Farm agency team out there. I feel like these folks truly have my best interests in mind and look for ways to save me money while ensuring I have the protection and peace of mind I want. I have been through so many life events with Kathy's team, and the motto is true: Kathy and her team are always there to "help life go right." Highly, highly recommend!

Everyone at Kathy's office are very kind and helpful when ever I call. Kathy has always taken care…read moreof all of my insurance needs and is always there when I need her. If she isn't able to take my call any one in the office has always been able to answer my questions or take care of my problems. It gives me peace of mind having an insurance agent I can depend on.

Mr Lester has been there for us in many times in need, like a good neighbor. He really cares about…read morehis clients and goes above and beyond for them both financially and emotionally. His office response quickly to requests and needs. I have referred Mr. Lester to many friends/family and my own mother. I highly recommend his services. Gena Fish OFallon MO

My mom is a single mom and struggles with english. She is fluent enough to hold a conversation but…read morewhen it gets to difficult terms, especially insurance it takes a bit for her to understand. She tries her best with what she has. We have been with Statefarm Lake St. Louis for about 3 years now but it recently got lapsed. We enjoyed our time with Lee Lester and he has treated us well. I would often have to make a follow up call to grasp my mom's situation and help her out with the language barrier but it was hard to match up the times since I'm a full-time college student, my mom works long hours, and Lee was often busy. Each time we called we were greeted by Jessica, Lee's receptionist. She was kind towards the beginning and I did not have a problem talking to her but most of the time she could not answer the questions me and my mom had. So it got to a point where I would just ask to speak to Lee personally. Obviously Jessica gave some push back, but after I insisted, she would finally connect me. This was never a problem, until recently when our insurance got lapsed with little attempt to notify. I understand it is company policy to email an notification of closure but not even a piece of mail was sent to our address. Statefarm has a history of doing this to its customers (as I've read on reviews). My biggest qualm with this location is how Jessica would treat my mom. She would often be passive aggressive towards my mom. I understand it maybe frustrating to interact with someone who cannot fluently speak english but as a professional, I cannot understand why someone would be so abrupt and rude to a customer who is trying to understand. My mom called back to ask why our policy had been lapsed but she was immediately rejected by Jessica's "We aren't servicing your policy anymore. Call your broker." and that was it. End of story. No explaination whatsoever. So now we are faced with uncontinuous coverage rates (much higher than before) when we've had continuous coverage for over 20 years until now. It really shows how much this location cares about it's clients!

Amanda was great to work with, quick on sharing clarifications and quickly set up the coverageread more

I needed to do a review of my homeowner's policy. Let me say first that I hate insurance…read morecompanies. I find dealing with these things extremely anxiety-provoking. However, Tammy was assigned to help me with this task, and she was just wonderful. She was so patient with my questions. She made helpful suggestions, but didn't try to push anything on me. She made me feel completely calm and comfortable doing this task that I had truly been dreading. im not sure I would recommend State Farm as a company overall, but Tammy was absolutely fantastic.

Great service and quick to respond. Alexis is always there to answer my questions and help with…read moreanything I need. I would recommend to anyone. Never had anything but a great experience!

Jay has been my agent for a long time. I've always had fantastic customer service from Jay and his…read moreoffice staff. I've had State Farm my whole life and wouldn't change it for the world, especially with Jay as my agent. I definitely recommend Jay to anyone who would like a great insurance experience.

I have been with State Farm for many, many years and they cover my home, car, and boat. I have…read morenever had a single claim, until last week. As I was reading Dann K's review below, it almost mirrors my experience. I live in a small neighborhood, and I estimate that at least 70% of them have also filed a claim for hail damage to their roof. As I look out my window I see my neighbors with new roofing supplies on their roof, ready to go after a swift and efficient claim to the competing company, Safeco. I had a roofing company come out to look at my roof. I went up on the roof with them and saw that there were many impacts. The roofer told me that it was fairly extensive. Since the hail damage, there has also been a leak that was affecting the living room. My claim to State Farm, however, was denied. The claims adjuster went over her findings but seemed a little rushed, as she told me that she was heading back home to have wine with her neighbors. It was a beautiful Friday afternoon, but really? That was more important than taking time for a customer with a loss? In all of these years, I have talked to my agent ONCE... Once! That was while signing me up for the State Farm policy. Since then, there has been nothing. After my claim was denied, I received a call from the agent's office. I thought "great! He is finally getting around to speak with me." But no, that was an office member, who was very nice and listened to my concerns. He told me that he would speak to Mr. H. The next morning and have him give me a call. I got that call the next morning from the same person. He said he did in fact speak with my agent Mr. H. And that he simply referred me to the claims adjuster. This felt like a slap in the face. He offered to have the agent contact me, but I declined - Why bother? This staff member should not have to - The agent should be there for his customers. I have no idea what I have an agent for, and this leaves me with a terrible impression of the company. In fact, the roofer told me that State Farm typically turns down 90% of the claims for this kind of thing. This is extremely disappointing. Given all of this, I am very concerned that State Farm would not be there for me, should there be a loss (I sure hope not) in the future with the home, boat, or car. I will contact their corporate office to let them know about this experience, as well as ripoffreports.com. Since State Farm was not here for my loss, I will be going to another company such as Safeco, which stood by their customer during a loss.

Been with State Farm for 13 years, never a call from Mike or anyone else at their office checking…read moreon service etc. Had 1 auto claim in 13 years and they didn't cover the $500 towing charge. Just had hail damage to our roof which was verified by 2 different roofers and State Farm denied claim stating it was wind not hail damage. Several neighbors with damage from the same storm had State Farm and were told the same story and denied claim. Other neighbors, who didn't have State Farm, were getting their roofs replaced with full coverage. Completely worthless agent, did nothing to assist in the claim or any other claims we had, just referred us to corporate. Don't get sucked in by their low prices, which we found to be not so low once we shopped around and fired them.

My parents had State Farm Insurance and my husband and I followed. Jim and his staff are always…read morefriendly, professional and helpful with any questions that come up. They respect and appreciate their customers. highly recommend.

Jim was my agent for years. I moved to sunny Florida 7 years ago and miss the professional service…read moreI could always rely on. Jim and his staff had my back on my personal insurance. And, when it was time to insure my business my State Farm Agent was very reliable. Highly recommend.

I have used Randy Stegmann my entire life. He is the only insurance agent I have ever had for home…read moreand auto. He and his staff are very helpful and very responsive. They return calls and emails quickly, they bend over backwards to make insurance claims easy and they are very pleasant to work with. I have no intention of ever changing agents. Highly recommend.

From the owner: The Randy Stegmann State Farm Office will operate under the highest of professional and ethical…read morestandards in actively providing those State Farm products and Services necessary to protect and build peoples assets in the Wentzville, St. Charles metropolitan areas. Our office is committed to providing unparalleled guidance, service, and value to all customers with constant attention to identifying additional needs and compatibility of coverages. License #: MO-226957

Mike was amazing and a great help!! I'm a recent college graduate and he explained everything to…read moreme, walked me through the process, and it all went very quickly and smoothly. My whole family turns to Mike for assistance as well and have had an amazing experience.

If I could rate this lower I would. They were quick to offer tremendous savings without full…read moredisclosure of the total coverage that we would receive. The comparison of coverage was exaggerated, and the details were not explicitly provided. I decided to not change my auto, motorcycle, and home once my Allstate agent did a side by side comparison prior to canceling our policies. She made it clear the significant differences, so I stayed, ultimately I had not lost coverage. When contacting State Farm regarding a flat cancel, they refused to refund us our money including our home mortgage escrow, automobiles, and motorcycle. My Allstate agent had to escalate up to the corporate level for the next level of resolution. Still have not received my refund, 2 months later. Not a reputable agent. Hopefully they are just a poor example of the service that State Farm provides, but buyer beware.

I received a quote from Chris Dameron very quick and surprisingly cheaper than others I have…read morereceived. He called which made the process much easier as I was looking for my son and I didn't have all of his info that was needed for on line quotes. He was able to look up the info needed. So helpful and then emailed the quote to me and gave me a quote for my own vehicle. Which turned out to be a few dollars less than I'm paying now. Definitely saved me time and looks like money too! Thanks Chris

From the owner: Our goal is to help provide answers both large and small, simple and complex, to our State Farm…read morecustomers. Helping people WorryLes so they can enjoy life more is not just our tagline, but our personal mission. My team and I are licensed both in Missouri and Illinois. We are ready to help you with your auto insurance, home insurance, life insurance, small business insurance, renters insurance, and more. We are here to help you WorryLes. License #: MO-340295, IL-8331488