Zack "The senior ATT rep " was a total jerk to me on Monday 12-20-2025 about 1:45PM and very…read morepassive aggressive. I raised my voice when I realized what a lying jerk he was. An upgrade phone was sold on the wrong plan to me 10 days ago. My bill was outrageous. Ronnie a very polite ATT rep on Sat. 27th said they could help me out on Monday 29th day when corporate ATT open again. Zack was bothered by me I COULD SEE HIS facial expressions when I walked up to the desk. Zack could not get into account when I've been in twice before to the same store and they found my account. Blamed it all on Jordan who sold the phone for wrong monthly price and put me on wrong plan messing up my bill. This is a terrible run store and Zack should be fired. He refused to give me name of manager or owner of store. His passive aggressive behavior towards me , triggered a reaction. This store has horrible customer service. They jerked me around like a car dealership.

This is your typical run of the mill ATT authorized retailer. Fairly decent customer service with…read moreluck luster deals. Bright lighting and a nice new store. I would definitely suggest checking online for cases before purchasing one here because it's likely to be way cheaper online. Otherwise, it's nice to finally have ATT in London! Even though at times I thought I was the only ATT customer here!!! Hah