Very clean, very nice place. No frills, but very nice people and the value is unmatched. Super…read morefriendly and will return for sure.

This service attitude is very bad . The massage is uncomfortable and my whole body hurts. She said…read morehave to charge a tip of 30% and the whole body for $70. I have to pay $20. This is a Terrible shop that everyone is advised don't go , Listen to me please don't go

I had a wonderful experience. Responses to messages were quick, the room is lovely, and the massage…read morewas excellent. For the price I can't believe how great it was. I've had massages many places and this one stood out. There are nice little touches like phone chargers available and a wide variety of aromatherapy scents if you want. I will definitely go back and I highly recommend Tom.

Tom is great! He listens carefully to your issues and then does what he can to help you. I had an…read morearm and shoulder that had been frozen and painful for a couple weeks and wow! My range of motion has improved plus the pain is gone. Highly recommend them.

Summer was absolutely wonderful! I feel so relaxed. They can adjust pressure and focus on the areas…read moreyou need most. It was perfection. I will be coming back!

Updating. Was in town and had shoulder pain so went for a 60 minute massage. I thought of keeping…read moreup with time so i did. Massage started at 6:45PM and finished at 7:35PM. But it was not straight time, she stepped out a few times to talk to customers. Massage was rushed, but I didn't want to make 10 minutes a big deal. As soon as I walked out of the room and was offered water I was asked for tip. It was no different than other massage places where they demand tip. She asked like if I couldn't leave with out tipping. I'm all for tipping but it was a short massage on time and rushed. And the way she just asked as soon as I got out was not necessary. I thought this place was "best" from my first experience but it's not anymore. That is my opinion.

Terrible place. There are no prices listed anywhere. All the prices are literally taped over. When…read moreI asked for the cost, the lady said she'd tell me after the massage. I said I'm not getting a massage unless I know the price. Then she says it's $60 for 30 minutes or $100 for an hour. The other places are charging $65 an hour.

A very nice and relaxing massage experience. The studio was Very clean and the staff were very…read morefriendly. No problem with communication and the service was great.

Not a good first impression. Online website was great and I got a reminder e-mail so I would not…read moreforget. No one was onsite when I showed up for my appointment. I spent a long time searching for the unit as it wasn't clearly labeled. I tried calling the number on the website to see what happened to my appointment and I did not get an answer or even a voice prompt. Just a beep. Glad I did not pre-pay online.

I'm honestly shocked at how overpriced Refresh Thai Spa is for what you actually get. The service…read morewas average at best, but the pricing reflects what you'd expect from a luxury spa experience -- and this simply wasn't that. The atmosphere felt pretty standard, nothing upscale or memorable, and there were no extra touches that would justify the high cost. For the amount charged, I expected exceptional service, attention to detail, and an overall elevated experience. Instead, it felt like I paid premium pricing for a very basic massage. There are plenty of other places in Plano offering similar or better quality for significantly less. I don't mind paying more when it's worth it -- but this absolutely wasn't. Would not return.

Very rude and dismissive. The website said they take walk-ins. Prior to me driving to the…read morelocation, I called and asked about walk ins and they said yes they accept walk-ins. When I get there I asked about a simple service (shoulders and neck only). They said, "no we don't accept walk-ins" and didn't even offer to schedule me for another day/time. Just rude and curt.

The only Massage we will ever get! My husband and I moved here from California. We have had the…read moresame massage therapist for many years. When we moved to Plano, we were in search of a new therapist. My husband and I both have neck and back issues and need regular massage massages to alleviate pain. Jenny and Cindy are the absolute best! I cannot say enough about them. They are so detailed in their Massage, We have been going to them for quite a while now so they know exactly where we have pain, they are the sweetest and most talented massage therapist my husband and I have ever had. They are the only massage therapist we will ever use!! they have literally been miracle workers for us.

Best massage ever. I look forward to my sessions…read more Both Lili andDili continue to exceed expectations

Was luckily able to get in same day and free up my stiff shoulder. Clean, friendly and easy in and…read moreout. Great service.

I had my first massage with the amazing Miss Kim a couple of days ago…read more I am so grateful she was able to fit me in her schedule. I came to see her a few days after Memorial Day, after a particularly stressful and distressing week. I also had stiffness and pain from sitting/sleeping in bad positions. Thus, I chose the 90 Minutes Massage. I'm SO glad I did. First, I appreciate the organized and succinct website. ALL important information is there, including Name, Phone, Address, Experience, Types of Massages, Pricing, and Acceptable Forms of Payment. I don't like digging around for that information, and it made booking my appoint easier. Second, Kim is a sole proprietor (as a previous reviewer mentions). I prefer small boutique spas and massages from independent masseuses. I always felt rushed the few times I attended a chain massage spa, but Kim gives you the FULL time for your massage. The room is very clean, with fresh linens, and no clutter. Kim is very warm and friendly. She obviously enjoys what she does, helping people feel better. She makes you feel very comfortable and relaxed. Third, the massage room has wonderful ambience. I love purple, so I was thrilled to see purple lights, and purple touches everywhere. The music is also very relaxing, not too loud or too soft. I think Kim is also blessed with a soothing voice, so that helps the overall mood, too. :-) And last, the 90 Minute Massage is one of the best I've had in a long time. What I like about Kim, is that she customizes her massage using various techniques. I felt her switch techniques when she came across a particularly large knot. Most importantly, she listens to you, if you need her to go deeper or harder, or stop if you feel any pain. I woke up with a little soreness, but no pain at all. The 90 Minute Massage includes Stretching. As someone who has done physical therapy for my knee, the Stretching really helped loosen tightness all over, especially my Achilles heels, hips, and IT band. I also want to mention that I have very sensitive skin, and I did not have any adverse reaction to the massage oil used. I almost cried in relief, when my massage was over. While it takes more than one session to get rid of all the knots, I feel normal again. I can't thank Kim enough. I highly recommend the 90 Minutes Massage for the Stretching alone.

The massage was excellent. It really focused on areas that I needed and I felt waaaaaay better…read moreafter just the one massage. I do suffer from chronic back pains so I will definitely be back for another massage soon.

I saw Jennifer as a first time client because I had a stiff neck and could barely turn to one side…read more This had been going on for two weeks when I finally decided I needed a professional. BEST decision I made! That was yesterday and today and I can actually turn my neck and not feel as much tightness as before. She listened to me and addressed my problems and some I didn't even realize I had. I have already scheduled my next appointment for a few weeks out and she will now be a part of my "self care" routine.