If I could give negative stars to this terrible company, I would! I have never experienced such horrible, horrible customer service! My parent's bill increased unexpectedly $15 per month. They have been customers of spectrum for 36 years. While this may not seem like a lot to some, to elderly people in their late 80's, it is an expensive monthly service. When called to inquire about this increase and what could be done about it, I first spoke to Caroline who was so rude that we had to ask for a supervisor. I was then put in touch with Adela who was almost impossible to understand due to a language barrier. Both had a lame excuse that their promotion had expired and they no longer offer promotions. Absolutely ridiculous. This is nothing less than a big corporation preying on elderly people on fixed incomes. Shame on you, Spectrum! Shoddy service, shoddy customer service! 36 years and you thumb your nose at them! Shame on you! read more