I've been coming to this particular branch of Specsavers for years and I can't really say that I have any complaints with it. Maybe you have to wait a while to be served, but that's true of most city centre places, right? The opticians are always super helpful, most recently when I've been having trouble with dry eyes. They were able to diagnose me pretty quickly and get me sorted out with a solution. I don't know that I'd ever be brave enough to buy my glasses online, so as long as Specsavers remain the cheapest on the high street, that's where I'll be going! read more

I had an appointment for an eye health exam and bought glasses here the week of January 20, 2019. The people that helped me were very competent and I received a really good prescription. I have eye issues and have seen quite a few eye professionals in several countries; Specsavers in Victoria is among the very best. I received a prescription for reading that is perfect! The service is fast and efficient, the price is right, and the staff and professionals listen and addressed what I needed. Great experience! read more

While the staff are very friendly and professional, the overall 'Specsavers' experience just doesn't do it for me anymore. I've been a customer years and never had any problems until I recently went to see about getting a new pair of glasses. A pair that would cost me £150 can be found on Glasses Direct for £60 and all I need to do is get my prescription from my Boots, so what exactly am I paying extra for-the friendliness of the staff? The visit that stretches into 5 hours every time I need a new pair of glasses, eating up my whole day? With sites like Glasses Direct, Specsavers has really just become surplus to my needs. Plus their range of glasses is very limited. read more

I've been a customer here for a few years now and find it a mixed bag. I had previously been with an independent optician that predated the franchised type of optician chain that Specsavers is. Before, the optician I went to felt a little more like a trip to the dentist or doctors, like it was the 3rd tear of regular check up medical services, (Doctor, Dentist, Optician). It definitely feels less formal here but to be fair its never felt like the opticians themselves are any less professional than the older types of optician. The frames and contact lens deals are all very well priced and you should be able to get what you need. The only problems I have experienced are that my local branch isn't great at keeping up to date with refreshing their range of frames in accordance with whats on the Specsavers website. So I've gone in to look at frames I've seen on-line and they haven't had them. Maybe I've been unlucky but I've found that the range of frames carried in store doesn't seem to be anywhere near as comprehensive as shown on-line, and the range of designer frames may seem a little limited as they are aiming a little more towards the budget end of the market i feel. All in all they do the job and really it wouldn't take much change to add on a star or 2, but I'm guessing the changes that would need to be made with frame choices etc would be required at the national parent company level and are beyond the control of local branches. read more

I first became entangled in the Specsavers web when I was 15 and finally succumbed to the fact that I needed glasses. Squinting at the board and making my eyes water to act as liquid lenses was proving a nuisance. After moving to Belfast around seven years ago it was time to jump from the Coleraine branch to this city centre store, located on Ann Street. I've never much passion for glasses, I find them a pain to be perfectly honest so the first thing I did when I joined was to sort out contacts. I called to the store a few years back for a consultation and free month trial of monthly disposables. The staff I must say are more than helpful, quick and professional. I was soon explained the different options available and then shown step-by-step the process of putting in and removing the contacts. I'm still with the store today but due to an irritating eye infection I'm limited to glasses once again. I would the only issue I'm having at the moment is I've had this 'eye infection' for close to two months (no pain or noticeable discomfort) and have been back three times to check on my condition after several courses of anti-biotics yet it still appears to be here and no one can seem to tell me why. That may just be my own personal annoyance. Regardless the staff extremely competent and professional and will almost certainly be able to help you with your optometry needs. read more

I lost my glasses on the plane from the U.S. and was stuck on vacation with no glasses - I needed a replacement fast, and Specsavers came to the rescue! They gave me a free eye exam and I had new glasses within about three hours. They were all so friendly and incredibly helpful. Great experience. read more