Kelly has always been good to me. I've been to his shop about 4 times in the last 20 years and I've…read morealways been taken care of. My girlfriend went to a different shop near by and I think they might have milked a few hundred bucks out of her. I do think Kelly is trustworthy

This has been essentially the family mechanic for over 10 years now and each time I've ever needed…read moreanything done it was completed quickly, competently, and at a price that is consistently hard to beat for the quality of the service rendered. Needless to say, this is my preferred place to have any kind of automotive work done should I want or need it.

Very respectful establishment. Prices were fair and finished up in no time!! I was impressed at how…read morefast my truck got done. Because they estimated it would be 2 weeks but got it done in 1. I respect a business that always keeps me informed on the status of my vehicle. That is true customer loyalty! Would highly recommend to family and friends!

Let me just say WOW. The folks at Bass Collision on Northville were just absolutely amazing this…read moremorning. John went to bat for me against the predatory towing company I so very mistakenly chose and waited more than 2 hours for. The young lady who'd originally taken my call was just wonderful as well. Their team was even able to take me back to the airport without delay. I have full faith in the pending repair work based on my experience today. This team could not have put me more at ease or taken any more weight off my shoulders and I am very thankful!!

The body work was great. The back seat was not hooked up. Seat belts…read morewere not installed properly and there was some damage to the inside of my car. They disconnected my trailer hitch wiring and they could not reinstall. I had to have it reinstalled elsewhere. I sent the invoice to them and there has been NO RESPONSE. DID NOT TAKE RESPONSIBILITY.The teamwork was unsatisfactory. Even though Mr Reyes did all he could.

Highly recommend the Crosby location. They stand behind their work. My car was at another collision…read morerepair shop that didnt completely repair all the damages that cost me a lot of money. Brought it to the Crosby location to assure me that everything that I had paid to get done was done correctly. I was also reimbursed for the monies that I put into my car from the insurance company (Progressive) GO SEE TOM!

Mike tried to charge me 3000$ on 2 wheel repairs and to refurbish and paint my passenger side near…read morethe rear window. Poor quote and assessment do not recommend bringing my vehicle here as you will be up charged for service.

Please try to avoid this place. Their customer service is the worst. Bought a part from them on…read moreFriday. They said it would be deliver on Tuesday morning. I had to call them to find out where the part was. They told me it would deliver Wednesday morning. Its Wednesday 3:30PM and im hold trying to find out where my part is. Their customer service is the worst. Avoid this place at all cost.

Good customer service had the part auto zone didn't have on stock and at a cheaper priceread more

Greg has a clear and excellent understanding of how things work and why they fail and how to…read morerectify the problem. His diagnostic work is based on the science of the matter, not some wild ass guessing. Tho' it's probably been many, many years since worked on an old car like mine, he was on it immediately. Problem solved before I could digest the thought process and the remedy. Pretty damn good. Super nice guy to boot and more than fairly priced. Highly recommended. steve meltzer

I dropped off a car for a full roll cage to installed and he's completed other smaller projects for…read moreme along the way which include working with carbon steel and aluminum. Owner understands and works issues leveraging his past experiences, keeping up with what is new, understanding metallurgy, failure mechanics, and common sense. He is direct and will tell you "how it is" which I prefer when it comes to doing the job right and his priority to keep you safe. My roll cage turned out absolutely perfect and the car was returned in better condition than when I dropped it off. This shop can be as detailed oriented as you want them to be. I highly recommend this shop of you have a job you want done right the first time.

I had my car towed here after a lady wrecked into me one afternoon in Houston. My car was a mini…read moreCooper countryman, And after researching several collision places, this looks like one of the only ones who would have been able to fix it, including replacing the airbags and property dealing with any frame damage. Unfortunately the lady's insurance ended up totalling my car, so i was unable to have it fixed by Collision Craftsman. But every time I called with questions, they were extremely responsive and knowledgeable about everything. Plus, when the insurance's Tow company tried to tow away my car is saying I had already released it, collision craftsman stopped them, and gave me a call asking if that was true. (Which it wasn't) Then when i showed up to get all my personal stuff out so i could release the vehicle, the staff at Collision Craftsman was very polite & had taken great care of my poor car even though we weren't given a chance to fix it. It was kept locked & secured behind a fence in a relatively safe neighbourhood of Houston & i have every confidence they would have done a fantastic job. Don't hesitate to give them a call, especially if you have a BMW or Mini that needs some love!!

Always get first class service here. Never worried about the quality -- always ALWAYS TOP notch…read morewhile being reasonable and fair.

Great service and customer service!! Our truck looked just as new when we got it back and didn't…read moretake long at all!

I just had work done on the front bumper of my car today and per usual the work was superb…read more Freddie is a stand up guy and truly a man of his word. I've been dealing with him for years and he will always make a wrong right. Work is always done in a timely fashion and with a warm smile. My collision guy forever.