Bought furniture 6 months ago, huge tear in couch, stating it was wear and tear. Like I said 6…read moreMONTH OLD COUCH!! This shouldn't happen, they should make it right. HMF will not fix, stating it's a manufacture issue. I am still making monthly payments. DONT EVER PURCHASE ANYTHING FROM THEM. THEY DO NOT CARE ABOUT CUSTOMERS AND THE REPRESENATIVE SOUNDS LIKE A BROKEN RECORD. She has said that speech several times.

My wife and I ran into some issues when ordering a bedroom set through Homemakers, where the…read moredelivery company (AIT) failed miserably in their scheduling and delivery, left the furniture out in the weather without any receipt signature and damaged the furniture goods in question. Customer Service representatives Sheena and Shalonda responded immediately, and made what could have been a highly frustrating and negative experience very positive, and presented the face of a company that appreciates the value of solid customer service and what benefits that brings to the company. The damages to our 6-drawer dresser will be made whole thanks to the efforts of these two excellent representatives of Homemakers. I cannot express enough what a positive experience this was despite some challenges with the shipping contractor. Would order from Homemakers.com again without reservation.

When I decided to go to Iowa Outdoor Products (IOP) in June 2025, it was to make an investment in…read moremy yard both short term while I'm alive, and long term long after I'm gone. So, with that in mind, I paid $600+ for a Sun Valley Sugar Maple, and 60% of the cost of the tree - thus, another $360 - to have Iowa Outdoor Products professionally plant the tree. So, when all was said and done, the tree was a $1,000 investment (a second tree, which I planted, cost another $550). Although $1,000 is a lot to pay for a tree, I thought that having it "professionally" planted gave me the protection of a better warranty versus me planting it myself, and that I might get a tip or two when I spoke to the two IOP guys who planted the Sugar Maple about how to help it become a healthy, full-grown tree. [I did get a tip about watering it, but that was it.] So, fast forward exactly six months to the day after the tree was planted, and the attached photo shows the result. Apparently, although I had three feet of trunk guard on the tree, the neighborhood buck must have spent Christmas night rubbing his antlers up and down the exposed trunk right above the trunk guard, and the result is a ripped-up tree that is now likely to be dead in the next three years. Although bummed, I was happy that I paid the extra fee to have it planted, thus, knowing the warranty would cover the cost of having it replaced (Home Depot, Menards, Earl May, etc. famously have similar warranties covering the first year of life). Or, so I thought. Two things about that, neither which is good. First, when I called IOP shortly after I discovered the damage, the person who answered the phone expressed concern, and told me that it was "antler rub" damage, which, I now know, was correct. Had I heard SIX MONTHS EARLIER that such a thing existed, I would have had six feet of trunk guard on the tree, and the damage never would have happened. The person answering the phone, a young man, said that IOP recommends wrapping the tree - they, of course, sell tree wrap. He suggested that I wrap the tree, and address replacing it "in the spring". After the call, I googled "antler rub" damage, and five articles popped up, NONE which recommended wrapping the tree - apparently, that hasn't been recommended for at least a decade - but, rather, "bark tracing" is the suggested resolution now. But, not wanting to jeopardize the warranty, I wrapped the damage as instructed, and added another three feet of trunk guard to prevent further damage. So, second issue, fast forward to March 5, 2026. I called IOP and spoke with Natalie, the manager. I told Natalie what had happened, that I had called in late December, and that I was told to call her "in the spring". This was that call. Based on the contact in December, I could tell that she was expecting the call. I was surprised however, when it seemed to me that she pulled out a script and started to tell me - or, read to me, maybe - that the warranty did NOT cover animal damage, nor anything, really, other than problems resulting from the "root stock" (aka, extremely rare genetic issues, apparently). Hearing my disappointment (again, Home Depot and Earl May have better warranties), she added that she'd heard anecdotal stories that the tree "might survive". I mentioned the google comment that the tree would likely be dead in three years which prompted her to reread the script about the lousy IOP "warranty". I asked why someone from IOP couldn't have warned me about the potential for "antler rub" damage - say, the IOP guys who I watched plant the tree - and, she said that they were "too busy" to impart such wisdom. It would have taken, like, ten seconds. Instead, she said that "they" gave me some literature somewhere along the way that might have mentioned something about it; but, other than that, I was on my own. So, BUYER BEWARE: Iowa Outdoor Products IS expensive, they provide MINIMAL guidance to the success of your tree, they ignorantly use OUTDATED practices, and any warranty that you think you have, ISN'T WORTH THE PAPER THAT IT'S WRITTEN ON.

This place is enormous! The selection is amazing and the prices were great. They had a ton of…read moreveggies for sale and had a lot of native plants to Iowa. The team there was super helpful and kind and there's a sweet pup Karma that runs around! 10/10 Oh, and they have events!

I was just at the garden center and had the most helpful young boys. They went above and beyond and…read moreI want them to be recognized. It is hard to find good help these days and someday I would love if these boys worked at my company.

True to form. I returned a baseboard heater that was faulty…read moreand was met by a young man whose mom obviously made him get a job and he was not happy about it. I mentioned that the item was defective but he just rang up the return, handed me the receipt and said "You're done". If you purchased a defective baseboard heater at Hone Depot, it's probably the one I returned.

Kenilworth House is one of my favorite places and my go to place whenever I'm looking for something…read morewonderful for my home. Sheila and the staff there are amazing, they always go out of their way to help you find just what you're looking for. I've only lived in Des Moines 2 1/2 years but finding Kenilworth House was discovering a real treasure. If you haven't stopped in please do, you won't be disappointed Ernie Krueger

From the owner: Furniture, Custom Furniture, Home Furnishings, Interior Design, Decorating, Window Treatments,…read moreFabric & Wallpaper, Lamps & Lighting, Area Rugs, Artwork, Artificial Floral, Gifts, MacKenzie Child's, Sid Dickens Memory tiles, Houston Llew Spiritiles tiles

(JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

So staff was great. Furniture itself didn't appear to be a problem at first. Then the mechanics on…read moreour lift chair gave out after a little more (like days) than a year. Great, it's covered under warranty. Well, first of all their financing through Acima is predatory. They were the absolute worst to deal with. Forced auto pay and then send auto-generated emails that we were late making payments and one time tried to charge us for it. Initially they offered to give me a "discount" to reinstate payments. Umm, no. I will not be paying anything extra when my account was in good standing the entire time and your system just didn't attempt to charge it. I was not late, it's automated. Then when I turn in this warranty claim and they get a local technician, I specifically state that I have an appointment in the afternoon and I need a morning appointment. They scheduled an afternoon appointment anyway and when I called to reschedule, they hung up on me and when I finally got through, they scheduled it more than a week out. Now my furniture has been completely unusable for 3 weeks, will be a month at that point. Not to mention they complained that I didn't send the right pictures and threatened to deny my claim but gave no instructions on how to update it. They wanted a picture of the entire recliner when the problem was listed as mechanical and I had sent a photo of the lift mechanism. I am so fed up I don't care how good the prices are or the quality it's not worth all this hassle. Do not be deceived, if you have any sort of issue, you will be speaking to someone who barely speaks English and does not give a hoot about your experience. Do not shop here!

Although we loved the service, the mattresses we purchased did not last. Younger offspring got the…read morequeen when we moved, but it now has a major trench in the middle, regardless of how often we flip it. Very disappointing.

Ray was an amazing help. Took her time showing me many options. A wonderful experience purchasing a…read moremattress. Definitely recommend this mattress store, wonderful customer service.

My husband, toddler, and I stopped in on a spring Thursday night at 6:45 pm. I expected to see…read morethem somewhat busy but was surprised to see no one inside. That was great news for us! They had, I think, eight play sets either partially or completely set up (I say partially because not all of them had the swing arms due to space). Everything was nicely arranged with plenty of space to move between them. One of the owners came out quickly and started chatting with us. We explained to him that this was our first stop in learning about swing/play set options (besides the internet). We asked a lot of questions and he answered them all. He really seemed genuine and honest in his answers and didn't seem to try and sell us on buying right then (wasn't going to happen anyway). While we chatted, they allowed our toddler to play on the sets as well as us to help her. Through all the conversations, they seem to have great customer service. We left with a pricing sheet (with current specials), catalog of options, and a lot of knowledge. He also told us how far out they are for installations and what we should anticipate if we were to install ourselves. He also told us about the open play times and birthday parties. The only reason I cannot give them a full five stars is since we have not gone through the actual buying process, I do not want to rate above a four without knowing that portion.

Place seems great for a little kids birthday party. Lots of play sets to climb, slide & swing on…read more They could really take it to the next level though and put in a fully stocked bar for adults. Lots of parents here look like they need a drink. And the TV on the wall is not very big. Pros: great place for kids! Cons: not a good place to recover from a hangover.

Wanted a Bonsai Plant, but had no luck in finding something similar like the one that "bit the…read moredust." However, several young assistants tried to help me find a substitute for what I needed. The plant selected was colorful and would "fit" nicely in the space allocated. I am still surprised at all the beautiful greenery that they still have. Go in and take a peek, and maybe you too might find a last minute arrangement before summer turns to fall.

This was the first time at this location. I was given an air plant which was the first time I ever…read moreheard of an air plant, so I went looking for more. OMG! I'm so happy I came here. Everyone was friendly. The store was clean and the plants were healthy. I was greeted when I came and I couldn't find the air plants they were happy to help me.

The good: flowers were easy to order, lots of selection. Flowers arrived on time…read more The bad: I spent $120 on flowers that didn't look like the photo I selected. I understand flower selection can be limited, but I was very disappointed in both the quality and style of what the recipient received. Will not be using this company again.

I am SO bummed to see this business has closed. It had the most beautiful flower arrangements and…read morethe BEST customer service in the Des Moines area. It was my go-to florist that I had relied on for years. Carrie went above & beyond for her customers. Such a shame.

It is an interesting place. Lots of one off items. Prices are great if you are looking for…read morereasonable priced items. Staff is super helpful and ridiculously friendly... love the idea of the place!

Everyone was crazy nice and helped us find exactly what we needed, I wish more people knew about…read morethis place!