Dr. Balthrop has been wonderful for both of my cats! Took…read moregreat care in examining and prescribing for my epileptic cat Only vet I'll go to in the Memphis area!

Very disappointed. The vet Molly Smith barely examined my pet. To make matters worse, she never…read morecalled to share my pet's blood work results even though I was assured by two staff members that she would call...a follow-up was greatly needed since he is very elderly and was in possible pain. Blood work and office visit was near $400.00. Not near the quality of care and concern I've experienced from other vet clinics. Again, very disappointed.

We have used Hillcrest for more than 20 years with two different pets, and until this year, we had…read moreno major concerns. Unfortunately, there have been significant changes this year that have completely changed our experience. All of the doctors we trusted have left, and the level of customer service has declined dramatically. For a period of time, there wasn't even anyone available to see pets on Saturdays. It has also become increasingly difficult to reach the office by phone, with calls frequently going unanswered. Messages are often not returned in a timely manner, if they are returned at all. Another major concern is the push to have prescriptions filled through Hillcrest's online pharmacy. We have been told that they will not provide prescriptions for us to fill through an outside pharmacy, which feels unnecessarily restrictive and is particularly disappointing given the significant prices we have paid for their services over the years. I was always willing to pay higher prices because I trusted the veterinarians and felt that Hillcrest provided excellent, customer-focused care. Unfortunately, with the loss of the doctors we trusted, declining customer service, difficulty communicating with the office, and the pressure to use their pharmacy, I no longer feel that the value is there. After more than 20 years as a customer, I am very disappointed to say that we will not be returning to Hillcrest.

The staff here was so caring and patient with me during what was an EXTREMELY difficult time…read more This waa not even her regular vet but I absolutely loved the people there. After the absolutely gut wrenching experience they sent me a card or sympathy card for the loss of my sweet girl. When I get my next fur baby, this will definitely be our Vet from day 1! Thank you

We made the hardest decision for our dog and the vet shamed my wife for making that decision. Also,…read morewe had a previous issue where we boarded my GSD for 4 days there and when we picked her up she wreaked of pee, as if they never let her out of the kennel. Only choose this place if you have no other options.

Gentle Care Animal Care Clinic The staff here at this…read morelocation really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff. Jacqueline Wood Posting publicly The staff here at this location really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff. Gentle Care Animal Care Clinic The staff here at this location really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff. Jacqueline Wood Posting publicly The staff here at this location really are exceptional at what they do for these animals. They really are. I'd like to thank everyone that has given advice and taken time to answer questions regarding my first dog and now my new addition to the family. Keep up the great work. Trust me your work does not go on and I again, thank you for answering all the questions I have. I have Nita answers for over the period of time that I had my pup- must continue success to all of the friendly staff members. I would like to acknowledge someone that I was one on one face-to-face with and conversation. I believe her name was Elgin Elgin. Also, would like to take a moment to highlight. One of the groomer said I had a face-to-face conversation with her name is Kristi. You can tell that she really loves what she does and to be able to interact and have a conversation with the Groomer Christi who loves her job. There's nothing else like it a person that is doing something that they love to do I hope I got it correct and there have been others that worked at front desk, and a self pleasant and personable kudos to the entire staff.

Everything about it is fabulous.Dr Oleson is a God send after my vet retired and having a horrible…read moreexperience at another vet.

My Vet here retired, and we loved him. Getting used to a new Vet there now. So far so good. Pricing…read moreis reasonable, too.

This is the best veterinary clinic in Memphis. Period…read more Dr. Surat is the medical professional that has been treating my labrador and miniature poodle for under a year. She is a very compassionate and caring Doctor Who has supported me and my pets during a difficult time for my miniature poodle, who is now totally blind. Dr. Surat medical assistant is fabulous as well. They both truly care about my dogs and I'm so happy that I found this Clinic. Period. I had such a horrible time with Arlington pet hospital, I truly believe that that was a blessing which led me to find Wolfchase, Animal Hospital. The front desk staff are caring and do a fantastic job even though they are busy at times. I highly recommend this facility to anyone who truly wants the best for the animals. Thank you Dr. Surat, you are awesome!

They do not take walk in's You have to wait in the car or…read moredrop off. Front desk has a few bad apples ,rude and inexperienced. Do you and your pet a favor find a real vet that is transparent and doesn't hide behind doors

I have fallen in love with this place. I took my fur baby…read morethere one morning after she'd gotten into the trash and chewed some rib bones & after monitoring her all night she was still having a lot of discomfort. Right as I parked, I was greeted at my car, where I was asked if I had an appointment. I then explained the situation and was informed about my options to get my baby the care she needed. In short, the customer service was exceptional. I felt I'd lucked up on a place that I knew they would treat my baby as if it were me who could care for her. The vet called me with all of my best options and prices for care with no hassle. I didn't feel rushed or forced into making any one decision based on the severity of my fur baby's situation. When I was able to pick my dog up, she seemed completely happy and they clipped her nails. This place is awesome. It didn't feel like a "hospital" and everyone was so patient, caring and generous to me and my dog. They called to check on my dog a day later and send coupons regularly!

I've been a loyal client of The Pet Hospitals for several years with multiple dogs, using them for…read moreboth vet care and grooming. Despite that history, their grooming practices and management have become completely unprofessional and unacceptable. They require drop‑off before 8 a.m., but repeatedly leave my 13‑year‑old dog crated all day without calling to say she's ready. More than once, I've only found out she was done because I called around 3 p.m. and was told she'd "been ready for a while." Another time, I was told at 3 p.m. she wasn't ready, at 5:30 p.m. she still "wasn't ready," and then suddenly at 5:45 p.m. (they close at 6) she could be picked up. Every time after grooming there, my senior dog comes home panting, parched, draining multiple bowls of water, and with an upset stomach from the stress. This does not happen with other groomers. I've used the Collierville, Germantown, and Downtown locations and, while we've had some hiccups in the past, we were always able to work things out quickly. Because of a lack of available appointments, I went to the Poplar/Massey location for the first time, and that turned out to be a huge mistake. I told the groomer we'd recently been around another dog with fleas and that I wanted my dog cut a bit shorter than usual so I could easily spot any bugs--while keeping her spots, face, and whiskers intact, as they know from her photos on file. They agreed and promised to call when she was ready because of her age and her history of being left in a kennel all day. They never called. When I finally phoned after 3 p.m., I was casually told she'd been ready and the groomer had already left. They had barely taken any length off, yet still managed to make her fur extremely choppy and uneven. When I said I needed her trimmed shorter, I was told to come back the next day. Despite having a family member going into surgery, I went out of my way to bring her back. At the follow‑up, I again asked that her hair be shorter and explained exactly why. The groomer told me my dog's hair "was not made for their clippers," made virtually no changes, then said she was booked and that a manager would call to fit us in the following week. No one called. Instead, I randomly got a call saying I had a grooming appointment I was never informed of. When I said I wasn't aware of this appointment, the receptionist snapped, "Well, that's why I'm telling you now." When I asked if this was a new appointment or one to fix the last groom, she just said a manager would call me and hung up. When the manager, Kirby, finally called, he was defensive and dismissive from the start. Rather than acknowledge the repeated issues (all‑day kenneling, no calls, poor and unfinished cuts), he immediately labeled me a difficult customer and said, "It looks like we just can't make you happy." For context, the only times I have ever spoken up were when my dog was still wet at pickup, when a bandana they used DYED my dog blue and stained my couch, and when they cut her face/whiskers against my instructions. I have always been calm and reasonable, accepted their attempts to fix things, and never raised my voice or been abusive. Still, after that one conversation with this manager, I received a letter "firing" my dog as a grooming client. I want to reiterate that the vets themselves have generally been kind, and this review is not about their medical care. This is about a grooming department and management team that repeatedly fails at basic communication, leaves a senior dog crated for excessive periods, ignores clear instructions, and then blames and dismisses a long‑standing client instead of taking responsibility. I obviously will not be returning, and I simply cannot recommend their grooming department, especially not for senior dogs or pet owners who value consistency, accountabily, and professionalism.

Wellness plans for your pets including vaccinations. Very clean and professional. No need for an…read moreappointment the waits are short. And the vet on staff is very friendly.

Because of cauvet my dog was late on his vaccinations and when I contacted my previous vet I was…read morequoted almost $500 to have them done. But that IQ did it for under a $180 even activated his microchip under their service free of charge. The That an veterinarian was very thorough with my dogs check up and I am very happy with the service we received. We will definitely going bback. And my lab agrees....fir once he didn't pee himself getting his shots. :)

Staff was very nice (spoke to Jordan) but the prices were outrageous. We initially made an appt for…read moreour dogs for a single rabies shot for one and the last set of vaccines for the other and they quoted me over $600 for both dogs. I would also have to pay 2 separate "vet fees" because I was bringing in 2 dogs, however I would be bringing them in SAME TIME so it made no sense to me. We canceled our appointment and were able to find MUCH MUCH MUCH cheaper vets that were just as good and the rabies vaccine was only $25 as opposed to $100+ for just the rabies plus $70-75 for the vet fee. Very unfortunate considering this place is very close by our home. Just wish they were more fair priced like almost every other vet in this city.

Cordova Animal Medical Center has been an absolute blessing for my family. I have multiple animals,…read moreand Dr. Sanders and Dr. Warner are truly exceptional. Their years of experience show in the way they carefully handle each of my pets' health needs and clearly explain the care and treatment options. The staff genuinely cares about your pets--I've never experienced such a compassionate and attentive team. It means so much to know my animals are in such loving hands. I'm incredibly grateful for Cordova Animal Medical Center. They're not just a vet's office--they feel like friends.

Zinkus is the cat whisperer if you are looking for a solid place to bring your cat. A bit pricey…read morefor things.

I would give a million stars to Dr. Zinkus! She saved me after I adopted to rescue cats from Amman…read moreJordan and one was absolutely not able to be touched. I also was moving cross-country and Dr. Zinkus guided me on the best way to help my two kitties and me navigate such a big move! I have worked with several vets all around the U.S. with my various rescue animals and i have never - NEVER - dealt with such a knowledgeable, caring, devoted vet in my entire life. If you need a vet, I HIGHLY recommend Dr. Angie Zinkus at Germantown Parkway Animal Hospital. Your pets will thank you! A million stars!!! Thank you, Dr. Zinkus! Leslie, Lily and Jordan