The service provided has been exceptional. After installation, there was a minor issue that was…read moreaddressed immediately. Two of the windows in the house were broken/cracked when it was purchased. The builder-grade aluminum windows were worse than I realized... since Window World replaced them, the temperature and sound infiltrations are minimal!

We have hired window world a couple different times to replace our old windows. They are very…read morecourteous, professional and friendly. I absolutely love their windows and they come with a great guarantee. Every time I know someone that is looking to replace a window or their whole house of windows, I recommend WINDOW WORLD. Thank you Window World for being such an amazing company.

Don't buy from these people. Bad product…read moreBad service Office people are rude when trying to get issues resolved. Very disappointed in the windows that I bought! I should have went with window world!

We had our windows installed September 21st. Upon their team leaving I noticed that there was a…read moretear in the screen of the kitchen window that they had installed hours prior. I messaged them in regards to the issue and they said they'd have someone repair it. Later after taking a closer look at all of our windows after the install we noticed bent frames on 3 out of the 4 large windows we had installed. Upon messaging them on September 25th about the second issue, no one responded. I then emailed the office on September 26th, no response. Emailed again on September 28th and finally received a response. I was told "We have brought these issues to the attention of our head installer and someone should be reaching out to you next week to schedule a time to address these issues for you.". On October 2nd I had still not heard from anyone and emailed again after now finding damage to our planter boxes outside (see review image for email correspondence on this). On October 3rd I was then told "please let me assure you that someone will be reaching out to you very soon regarding your issues. Please advise where you purchased the planter. We are so sorry for the damage incurred. The screen will be re-screened when the other repairs are addressed." Three more weeks went by and we didn't hear a single word from anyone. Then on October 26th I get a text that a service appointment had been scheduled, however our daughter had just been born prematurely and was in the NICU. We called and spoke with Jeremy to let him know we'd need a different day, at that time he said someone wouldn't even need to be home for them to repair the screen. Great, however Jeremy had no idea about the other issue we had addressed with the bent frames. Upon telling him, he advised he would need to have someone different come out for those issues and that he would call us to schedule a time when they'd be able to. It's now December 15th and we haven't heard from anyone, again. Almost 3 months ago we had our windows installed & Supreme Windows still has yet to fix these issues or even contact us. I understand that things happen and business may be very busy. However, when a customer pays over $7k to have windows installed, they would expect a company to contact them back and fix the errors made during installation.

Mr. Jacobson and his crew saved our porches. We just finished building two homes, that are…read moreconnected, one part is for my mom. The initial contractor that was supposed to put in our screened porches and doors completely failed us. They were in the original build bid, but totally neglected and we were left with some scraggly old posts that were twisted and warped. We called Brad Jacobson, and he responded within two days, he showed up at our homes and we went over all of our options, he was very clear in all of the things we could expect and choose. There was a slight delay in materials showing up, but when wasn't there in 2022, but once everything arrived, things got rolling. The screened porches and doors are not only beautiful, they are strong and sturdy, they really work well keeping out all the little bugs as well as enhance the look of our home immensely. Now we can really enjoy our porches no matter what time of year, without any fear of mosquitoes or bees etc. Thank you Brad, I know it's been a couple of months since they were installed but we wanted to give them some time to see if anything would change. There's been no warping or fading of the walls and posts, the screens are beautiful and as tight as day one. We really love the work that was done, and I would recommend this business to everybody

We had East Texas Elite Exteriors construct an 8' x 16' screened room on our covered back porch in…read moreAugust 2023. They also replaced three 30" x 84" picture windows in our living room that provides a great view of the screened porch. The week that the workers arrived was one of the hottest of the year with daily temperatures exceeding 105 degrees each day. In spite of the miserable weather conditions, the work was completed on time and the results were exceptional. The screened porch is beautiful and adds so much enjoyment now that cooler weather has arrived. (Our cat gives the room 10 stars.) We are very pleased with East Texas Elite Exteriors. The quality of the materials and workmanship exceeded our expectations. I am happy to recommend this company. Gary & Sherry Green

The house we had just bought had 13+ failed windows and broken patio doors, and I researched window…read morecompanies to get quotes for just going ahead and replacing all of the windows so they would all match. If you've never been through this process, it's incredibly confusing and frustrating: every window manufacturer changes aspects of their ratings so it's very difficult to compare apples to apples and it's hard to know why pricing varies. And... be prepared to see some numbers that will make your eyes pop. I ultimately selected Energy Window Solutions in no small part due to Rich Ursetta. I was hesitant about which company to choose for window replacement initially, but Rich really won me over. His bid was certainly not the least expensive quote (but he wasn't the most expensive either), but here is what really made him stand out. 1. Rich is not just a sales guy. A lot of the window outfits have a sales guy with little field experience who gives you a quote and then passes the baton to the next team. Rich was my point person and advocate throughout the entire operation and he's been through it all and he does all the sales and measurements himself (he has very high standards). He has decades of experience in this industry, is *incredibly* knowledgeable, and also has a construction background. I didn't appreciate the value of this until issues came up and the job was finally complete. He can explain any aspect of windows that you'd ever want to know, is familiar with the install process, can work with GC's or other trades to ensure the windows are installed the correct way, is meticulous with his measurements, and helps you understand and navigate the window industry in general. (For example: Many window outfits promise a warranty and then go out of business 10 years later, so pick a well-known and established company.) Energy Window Solutions offers a lifetime warranty and they've been in business a very long time. Also, a testament to him, during his *quote*, he noticed that my concrete underneath the patio doors wasn't actually touching the bottom of the doors by about 0.5 cm. This was a critical detail that numerous other people missed, including two property inspectors that I hired before purchasing the house. 2. Rich is accountable, prompt with responses, stands behind his work, and gets things done RIGHT. I learned an incredible amount about windows from this experience, including how any wood rot exposed when the old windows were removed needs to be corrected and replaced. His install team (Kurt, Steve) is top notch, nice and friendly guys, and did a beautiful job with all of the carpentry for the new flashing and woot rot replacement. After the install was done and the bill was paid, I noticed that one window was leaking. I called Rich and in less than 24 hours his install team was back to correct the issue. It was due to an old piece of flashing they had originally opted not to replace, but ended up correcting it after the fact at N/C. (They had replaced everything else, but they said that one seemed fine, turned out it wasn't). On a big job like this, things happen and what's important is how they take care of you when they do. That is the level of customer service I've come to really respect and admire from Rich. Before/during the sale, he must have been out to my house at least 10 times for everything from keeping an eye on the install, to double-checking measurements, to talking to my GC about how the concrete patio should be poured, to even hopping over my fence (!) on my request to take some measurements when I wasn't available to be there. After the sale, he treats you like a friend and takes care of you. 3. The windows are fantastic. They look amazing, super high quality, feel cool to the touch even on a hot summer day here, and Rich even suggested some changes to the window style on one of the windows that I didn't fully appreciate until it was installed. I couldn't be more pleased and enthusiastic about recommending Rich and Energy Window Solutions. And make sure to check out "Dutch Shine Window Cleaning" to shine up your new windows, AMAZING!

It is with great pleasure that I recommend Energy Window Solutions. We have already noticed a…read moresignificant decrease in our electricity bills. The windows are certainly efficient and help keep the house at a controlled temperature. In addition, the noise from the outside is significantly diminished. Not only are the windows beautiful but they really live up to their advertising! We also had a custom window made and it is just lovely. The customer service provided by Richard, the President, and his team of professionals was outstanding. Richard even took the time to follow up after the job was complete to make sure we were completely satisfied. We give Energy Window Solutions 5 Stars for sure!!!!

did a great job on my roof. very friendly from the salesman all the way to the laborers.they took…read moretime to do the job well and to answer all my questions to make sure i was satisfied. thank you Greg and Ricky.

From the owner: East Texas Siding and Windows is based in Mineola, serving the greater Longview & Tyler, TX areas…read more A family-owned company for almost 30 years, we are a leader in the vinyl siding and window industry. From repairs to replacements, we can handle jobs of virtually any size. We also specialize in metal roofing. A metal roof can increase the energy efficiency of your home, and requires little on-going maintenance. We always take the time to assess your individual needs to find the best solution and make sure we do the job correctly the first time. Our installers are professional, and we always clean up after the job is done. Call us today for an estimate. Metal Roofing Windows Siding

Would have listed minus stars if possible. October 2017 contracted to replace a frosted pane & to…read moretint several other windows. John either had excuses why he could not make appointed time, didn't return calls & texts, and eventually resorted to being untruthful. Had paid deposit which after several promises he failed to return. It is now almost April & we had work done by someone who did a wonderful job & showed up when promised. In all fairness he did replace one piece of glass which cost was no where near what the deposit was. Read his Better Business Bureau reports-I wish I had prior to contacting him. There are too many honest contractors on the lake & this man is definitely not one of them.

Athens Glass-John Berkley was contracted to install replacement windows in our home. He took…read more$10,000 from us as a deposit to order windows with a promise to start work in three weeks. That start date passed. I contacted John Berkley about delay, he always had the excuse work would begin the next week or within 2-3 weeks. After many phone calls, John Berkley admitted to me he spent the money on something else other than the windows. John Berkley has promised a refund but I haven't heard from him nor will he answer my phone calls. I

Installed glass on screen porch that was too thin and not Tempered…read more Both of the above are against "CITY CODE ". Two of the 3' by 4' panes of glass broke before the job was finished. We have grand kids and could not accept the danger . Had to pay for thicker glass and tempered glass to be installed . Windows leaked and had to re-caulk the windows. More Caulking is needed on outside windows. They will not return to finish the job. I even offered to pay them more money !!! Very Dissipated ELY .

Did a good job of finding custom glass for my door. The problem is they destroyed the custom screw…read morecaps that held the glass in the door on the house interior and said they would try and replace them but basically ghosted me after. I expect service providers to do what they say they are going to do. Disappointing. I'll probably try others next time