Excellent service and as other reviewers have mentioned, the staff mostly all speak English. I had…read moreto make an appointment for the next day to set up an account as they were busy, but the next morning it took 10 minutes and was painless. Got all cards and paperwork within a few days. But the best part is that as of this writing Deutsche Bank is the only one that has an option for English on their website. If you have no familiarity with the way banks and electronic payments work here, the additional confusion of translating from German makes it extra fun. This point alone is what sold me, but the service when I've had to go in to this location has been great. Always helpful and courteous.

Disgusting that they just have two counters for over 10 people in line. The staff at the counter…read moretries hard, the rest is just hangin' at their desks. I needed to deposite a check (... I know, but Amazon England sent me a Deutsche Bank check) with no way to deposit it at the machines. They closed down Danziger Str. branch so this branch is one of the few left in Berlin :( - if you just start looking for a bank - better look elsewhere.

This bank is not much of anything special, but it is probably the only Berliner Bank location that…read moreisn't overrun by homeless people at night - or at least, homeless people who piss and smoke inside. Either that, or it's the only Berliner Bank where the custodial staff actually cleans it, because I don't have to hold my breath when I come in. True story.

Terrible. Arrogant. Rude. No customer service. Emails and calls are not returned or answered. Be…read morecareful if banking w/ them.

I have been banking at GLS Bank for the past four years time and have no complaints about them at…read moreall. They are an ethical bank so there is no food speculation/starvation happening here. The only inconvenience is that one can only take cash from Volksbank cashpoints.

I usually don't leave bad reviews, actually I don't leave reviews at all, I would like to thank the…read morenot so kind (completely rude) phone service of GLS BANK for giving me the push to join this review platform- I don't see how it is 'okay' to hang up on a customer just because their German is not fluent! I nicely asked in German if English would be okay and he did not even respond, did not even bother to try and pass the call on to another colleague that may have been more confident with English- he just straight up, hung up on me. I wouldn't recommend this bank for non German speakers, this is not the first time I've had difficulties over the phone.

Good branch of this bank. Commerzbank was the only bank that offered me a 0 commission bank…read moreaccount. At first I came into Alexanderplatz branch - the person there said he doesn't have time now to open an account, however, we should make an appointment two days from now. Seemed weird that I have to wait 2 days to open an account. So I came here and in 30 minutes I came out with a new account. Peter, the guy who opened my account spoke English and helped me with all my questions. He even made some extra photocopies of documents that I needed.