We rented an inflatable bounce house (we called them Jupiter Jumps growing up) with attached slides for one of our kids' birthday parties. They came out, set it up, we noticed it wasn't the exact one we'd requested, they immediately, cheerfully, and apologetically ran back to get the correct one and still had it up before the set time. Their attitude was exceptional and demeanor sincere. Of course all the kids had a blast and the unit worked flawlessly. The bounce house was well secured to the ground and the power cord and fan positioned out of the way of children. When it neared the scheduled pick-up time, we received a call asking if we'd like to keep it longer--no additional expense. The kids of course all cheered and played well into the evening and even the next morning/early afternoon. Yep, we got to keep it over night even. I'm not sure if this was a polite gesture from the early mix up or if it was actually helping them out schedule wise, but it didn't matter to us. They offered to pick it up at the agreed upon time had we declined the offer to keep it. So it was just another example of killer service. I can't recommend them enough based on our experience. read more
