Didn't feel luxurious at all like it used to. I returned here after a couple of years since my last visit with two other friends. One of my friends was taken in immediately and had a good treatment. Whereas two of us had to wait at the reception desk area, on uncomfortable chairs, near the lemon water that had looked like it had been sitting there since yesterday for 35 minutes after our appointment was supposed to have started while our therapist sat at the computer.
We were finally taken in, my friend was booked in for a facial and was told that she couldn't find and head bands so his hair was left on his face throughout the treatment and she also had noisy bangles on her wrist that were constantly hitting him in the face.
I was having a body scrub and massage, I was taken to a nice room and had my scrub and body mask which were ok. I was expecting a scalp massage while I was in the body mask like the description said but didn't receive it, the therapist just left the room for a while. He came back after 10-15 mins and told me to have a shower and that he'd change the bedding in the meantime. I showered, took my time and when I got out he hadn't changed any of the bedding yet so I stood there shivering for about five minutes until he finally returned, changed the sheets while I stood there awkwardly freezing. The massage was nice though.
Because of their inability to keep appointment times and rather sit at the computer instead we received a parking fine as well to top of the experience and was told "sorry it's our fault you were late but we can't do anything about it". Will never return. read more