I've been to a few luxury hot spring spas and I have to say, this one was a terrible let down. Not…read morebecause of anything the staff did or didn't do. This place is just small, lots of crowds, and essentially you are paying entrance for one main over crowded luke warm pool. I'm not being picky, just honest. If you are in the Chamonix area and willing to make an hour drive, go check out Lavey Les Bains on the Swiss border. Now that's a impressive spa sitting in the valley of the alps with amazing views and tons of pools and lots of treatments you don't have to wait in line for.

This was so lovely. I know there are some bad reviews from a few months ago but I cannot say enough…read morefor how lovely this was. The lunch was very substantial. We arrived at 10:30 and stayed until 6pm and could have stayed longer. Highly recommend!

DISASTER! If you are looking for a relaxing spa day with your girlfriends this is NOT IT!!!! Over a…read moremonth in advance I booked 4, 1 hour massages. As soon as we got in the car to head to the spa we received a call that one of the staff was sick. It was unfortunate, but we decided to split one massage in two, so that all four of us could still get services. Upon arrival we are told that somehow, our four HOURS of services could now only be THREE 25 MINUTES MASSAGES! This left one of our group with NOTHING. I could understand needing to switch all of the services to 25 minutes possibly, but this was beyond unacceptable. There were two massage therapists working. We were spending 900 euro. Even if the one therapist was not there, how do you explain the 2 hours we reserved with the other therapist not being available to us??? It was supposed to be a relaxing start to our family holiday, and it was chaos. No staff gives you a tour or any guidance, and it's a confusing layout. They clearly prioritize a high influx of the day access to the amenities over services. They had extremely overbooked the day passes, it was mobbed. It was hard to change, walk through the hallways, hang up your robe, enjoy anything at all. One of us who could not get her massage should at the very least had her day access complimentary, but no! I have been to many QC terme's in other areas globally, and I have never been disappointed. This one is in desperate need of proper staff, and serious customer service training. Do not waste your time or money!