I am updating my original review and adding one additional star due to the fact that Richard, the…read moremanager of Oleg Appliance Repair, reached out to me immediately after I posted on Yelp. He apologized for the technician and promptly initiated a refund of the $71.35 diagnostic fee we were charged. Although this doesn't erase our bad experience, we do appreciate it when a company takes steps to rectify a problem.

Fast service and great tech. Work was completed on time, tech was clean and helped out things back…read moretogether,

The first time I contracted Kenn, he fixed my problem with my washer door. Communication was great…read morefrom the beginning and he was very polite and professional. He found a cost-effective solution to my problem and also made the scheduling process easy with our busy schedules. A few months later, I had a problem with my oven door and Ken came to the rescue again. The great customer service and fair pricing was consistent with my first experience. I will certainly contact Ken the next time I need help with any appliance repairs.

My oven broke down on Saturday before Mother's Day. No one would pick up the phone until my friend…read morereferenced me to Kennedith. In less than two hours he came and fixed the issue. Saved my Mother's Day lunch. Thanks!!

Dryer went out on a Friday morning. By Saturday afternoon Berne had a tech out. Jayla was very…read morefriendly in taking my appointment. They kept me updated with texts and when to expect my technician. It took Aleksei (our tech) about 10 minutes to pull dryer apart, diagnose problems and offer a fair estimate. The work took about 35 minutes and he had all necessary parts. He also cleaned out dryer from top to bottom. My dryer has NEVER sounded so quiet and smooth. Aleksei was friendly, worked efficiently and left our home clean. I would definitely call them again for any urgent needs.

I've used them multiple times. The first couple of times they were great, especially Nikita, but…read morethe last two times I had a terrible experience, mostly centered around communication and payment. The challenges were primarily in two areas: 1. Shipment Delays (a) The parts they ordered were supposed to arrive in 3-5 business days, but they actually arrived after 10 business days. (b) During that time, I had to call multiple times to ask for an update. (c) Every time I called, it took 10-15 minutes for them to find the right account. (d) The updates were usually inconsistent: they either didn't know when parts would arrive or claimed they would arrive tomorrow, which was never the case. 2. Payment and Notifications (a) I had challenges with payments not going through, which further delayed the ordering of parts. (b) They continue to send me notifications about outstanding payments, despite the fact that I already paid those invoices and confirmed with them that the payment was received. (c) I have asked them multiple times to stop sending these notifications, but I am still receiving them. Overall, I had to call them six or seven times for each repair service request in the last two instances. It was a significant burden on my time just to get the requests resolved.

Victor has been fantastic. Last year he saved Thanksgiving when the oven at my tenant's apartment…read morestopped heating the week before the holiday. He came out quickly and got it working. When the washer started leaking about a week ago, he made every effort to repair it, and when it became clear replacement was the more cost-effective option, he gave honest advice instead of pushing unnecessary repairs. Reliable, knowledgeable, and easy to work with. Highly recommend!

Overall amazing experience with Victor from Nonstop Appliance Repair! They answered my first…read moremessage late at night on a holiday weekend and followed up immediately the next morning. By that afternoon they were at our house doing the repair. Great communication via text and phone not to mention a very fair price for the repair. They left the space as if they'd never been there, clean and tidy. A truly excellent experience and would recommend to anyone needing any kind of appliance repair!