This review is for the experience my wife had recently in the Poway location. Having read several…read moreunhappy reviews, we were a touch concerned about the referral from our regular HMO, but we were reassured by their advance screening, by phone and by internet. The scan went quickly, the results were promptly reported and the staff was calming and welcoming. The only reason this is a four rather than a five is that parking is tight.

Understandable. Yet, you guys were telling me to get there…read moreat least fifteen minutes ahead, of my scheduled time. Since I am going through this TBI, I learned to always be anywhere much earlier. For instance, when I go to school, I get to Sierra college by seven thirty, first waiting for the library to open up which is at eight a.m The only main reason why we ended up going here. Is because my brother lives quite somewhat nearby. Instead of going to Escondido. So I do not quite fully understand much of why my MRI, ended up being one hour behind of schedule which is quite a kanundrum to me

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

I was provided a very professional service by Samantha and Andrea. I highly recommend their…read moreservices.

Absolutely terrible experience. I had a 9:30 appointment, arrived early at 9:15, and completed all…read moreof my paperwork online ahead of time so there would be no delays on my end. Instead, I sat in the lobby and watched two patients who arrived after me get called back before I did. The only update I was given was that they were 15-20 minutes behind, which didn't make any sense because my appt was 9:30 in the morning. I was left sitting there for an hour and a half like my time meant nothing. I finally had to go up and complain just to be seen, and that's when a room was magically, immediately available for me to be taken back to. What is the point of making an appointment if the office has no respect for the schedule or the patients waiting? Completely unprofessional, disorganized, and disrespectful.

Alert: now called Simon Med. I was DENIED care for an…read moreunfounded reason, and which caused serious consequences to my health! Do not entrust your health here--unethical. ps: when it was Peak Diagnostic about two years ago it was 4 1/2 stars.

It has been one year later, and my case is still open and active. They have called collections on…read moreme once more. This company is atrocious and evil. Be careful if you are searching for an MRI company to come to. Do not come here. They are rude and do not care about their customers, nor will they reach out via phone, email, or mail before sending you to collections. There is no point in speaking to the manager or owner, or sending them an email because they will never read it.

Had to get some work done…read more I was referred here from my primary physician and I couldn't be happier. Service is quick. The office is clean and the quality of care received was excellent. The staff were friendly and welcoming. I wouldn't hesitate to come back here again if I need any ultrasounds done.

Wonderful staff, they make sure you are cared for. Quick results to the doctor from the mammogram.read more

Scheduling is really hit or miss. The waiting time to get through to the schedulers is usually…read moregreater than ten minutes. The first time I had to fax the order. I did that. The next session (the next day) I had to fax the insurance authorization. I did that too (the next day). The third time I was told the doctor who ordered the test was not in Scripps' system (?). The scheduler had to call her supervisor. After ten minutes, the call dropped. So far, I have invested 40 minutes. I think the schedulers work from home. It would be much better for your customers if the schedulers knew all the gating issues in the first call rather than have to solve the problem over the course of four calls. You are a well-respected medical institution, scheduling should not be that difficult.

The waiting room has a self-serve water station that serves cold or hot water (although I only…read moretasted the cold water). Overall, the water experience of this waiting room exceeded my expectations and is above-average quality for a waiting room. I recommend this water.

Highly recommend going here if you are wanting an ultrasound in between OB appointments! Inquired…read moreabout pricing online and within 10 minutes I got a call back with great info and pricing and was able to schedule over the phone with Natalie. Going in for my appointment I selected the Wellness Baby package and Janèe explained the add ons to us. Janèe did a great job of making us feel so comfortable through our ultrasound and got so many great pictures of our little one. Can't wait to come back throughout this pregnancy for more check ins!

I love this company! They make it so easy to check in on your baby. Making appts is quick and…read moreconvenient and the staff really makes the experience so much fun. They seem genuinely excited to see your baby too which makes it special. At my last appt, Vanessa did the ultrasound and she was so sweet! My husband and I really enjoyed our experience and plan to be back a few more times throughout my pregnancy.

MRI and CT scans can be hard. Scheduling and check-in system is excellent and reminder texts have…read moreall the info you need in one place. Techs are light hearted and enjoyable making the experience easy.

My experience with Imaging Healthcare Specialists is always great!! I have had multiple experiences…read moreof using their services in the past two years. The most recent experience was thus week when I called to confirm if they had the order for my MRI. I spoke with Fabian who WAS excellent and went above and beyond to assist me. He was very clear and informed me of each step he was taking to clarify the reason for the wait. I highly recommend IHS!

I had a really positive experience during my MRI appointment. They made the entire process feel…read moresmooth and stress-free. The customer service was excellent-- The technicians were especially kind and reassuring, which made a big difference.

First of all the whole staff Are very professional…read morecourteous and knowledgeable I'm sorry for getting the names of the two ladies in front they are very nice and friendly knowledgeable I'm very impressed Jose Espinoza

We had an amazing first time service. Extremely responsive, above and beyond support for our home…read moredialysis regimen, and, we are from out of town! You can definitely trust EDG for exceptional mobile phlebotomy service.

I needed some bloodwork and Eddie was able to come by my home same day and was extremely prompt and…read moreprofessional. He was also kind and super easy to hang out with while getting the blood draw. Best part is he is a pro with the needle - no pain whatsoever! Wouldn't hesitate to use him again! A+++