Staff was professional and polite . They made me feel comfortable and made sure if you need…read moresomething they took care of it. Had a CT Scan done . It was quick and easy. This is my first time coming here . I would highly recommend them. Thank you to all the staff you go above and beyond. I be back if I ever need your service again.

Understandable. Yet, you guys were telling me to get there…read moreat least fifteen minutes ahead, of my scheduled time. Since I am going through this TBI, I learned to always be anywhere much earlier. For instance, when I go to school, I get to Sierra college by seven thirty, first waiting for the library to open up which is at eight a.m The only main reason why we ended up going here. Is because my brother lives quite somewhat nearby. Instead of going to Escondido. So I do not quite fully understand much of why my MRI, ended up being one hour behind of schedule which is quite a kanundrum to me

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

Clara was incredibly considerate of my feelings during the procedure, especially since I'm…read moreclaustrophobic and have some breathing difficulties. I'm incredibly grateful that she was able to guide me through something I've never experienced before without being upset that she had to help me every step of the way. The representatives in the office were helpful.

Absolutely terrible experience. I had a 9:30 appointment, arrived early at 9:15, and completed all…read moreof my paperwork online ahead of time so there would be no delays on my end. Instead, I sat in the lobby and watched two patients who arrived after me get called back before I did. The only update I was given was that they were 15-20 minutes behind, which didn't make any sense because my appt was 9:30 in the morning. I was left sitting there for an hour and a half like my time meant nothing. I finally had to go up and complain just to be seen, and that's when a room was magically, immediately available for me to be taken back to. What is the point of making an appointment if the office has no respect for the schedule or the patients waiting? Completely unprofessional, disorganized, and disrespectful.

Alert: now called Simon Med. I was DENIED care for an…read moreunfounded reason, and which caused serious consequences to my health! Do not entrust your health here--unethical. ps: when it was Peak Diagnostic about two years ago it was 4 1/2 stars.

It has been one year later, and my case is still open and active. They have called collections on…read moreme once more. This company is atrocious and evil. Be careful if you are searching for an MRI company to come to. Do not come here. They are rude and do not care about their customers, nor will they reach out via phone, email, or mail before sending you to collections. There is no point in speaking to the manager or owner, or sending them an email because they will never read it.

Brindy who was the technician was professional polite and made sure all was taken care of that I…read moreneed . Has a sonogram done of my lungs and right side area. They did a great job. Tha k you . Took 30 minutes I highly recommend them and will be back

Had to get some work done…read more I was referred here from my primary physician and I couldn't be happier. Service is quick. The office is clean and the quality of care received was excellent. The staff were friendly and welcoming. I wouldn't hesitate to come back here again if I need any ultrasounds done.

Scheduling is really hit or miss. The waiting time to get through to the schedulers is usually…read moregreater than ten minutes. The first time I had to fax the order. I did that. The next session (the next day) I had to fax the insurance authorization. I did that too (the next day). The third time I was told the doctor who ordered the test was not in Scripps' system (?). The scheduler had to call her supervisor. After ten minutes, the call dropped. So far, I have invested 40 minutes. I think the schedulers work from home. It would be much better for your customers if the schedulers knew all the gating issues in the first call rather than have to solve the problem over the course of four calls. You are a well-respected medical institution, scheduling should not be that difficult.

The waiting room has a self-serve water station that serves cold or hot water (although I only…read moretasted the cold water). Overall, the water experience of this waiting room exceeded my expectations and is above-average quality for a waiting room. I recommend this water.

I've bought 2 packages for 2 different pregnancies within the last 2 years. I've had a great…read moreexperience with both! Serena was our tech for 1 of each of our packages and she is amazing !!! She is always so enthusiastic and patient. Our last ultrasound was at 38 weeks and baby was being stubborn but Serena was so patient. She was able to get a great picture of baby boy! Definitely recommend them so excellent ultrasounds and customer service !

Highly recommend going here if you are wanting an ultrasound in between OB appointments! Inquired…read moreabout pricing online and within 10 minutes I got a call back with great info and pricing and was able to schedule over the phone with Natalie. Going in for my appointment I selected the Wellness Baby package and Janèe explained the add ons to us. Janèe did a great job of making us feel so comfortable through our ultrasound and got so many great pictures of our little one. Can't wait to come back throughout this pregnancy for more check ins!

Very easy here to get some imaging done. Results were ready fast and they were on time…read more Just a note: you can park in any of the underground or above ground lots above Regents Row. But you can also get one of the 1 hour spots right in front of Imaging Healthcare if you can snag one. Check also exactly where this place was - I thought it was the old Open MRI place facing north on the south side of the Regents Row complex, but it actually is facing east away from Regents Road, closer to the Marriott hotel. Anyway, very easy place to go!

The front desk staff were very courteous and professional. I was guided through the process of…read moreregistering and logging into their electronic portal, which made everything easy and straightforward. Madison, the medical staff member who attended to me was also very courteous and professional. She clearly explained the procedure and gave me detailed instructions regarding my CT scan. Overall, I was very pleased with the professionalism, helpfulness, and excellent service I received.

I had a great experience at ExpertMRI. The staff was very welcoming, kind, and professional. They…read moreasked about my health before the MRI and made sure I felt comfortable and safe throughout the visit. Thank you for the excellent care!

Amazing staff, very professional and helpful. They made sure…read moreI was very comfortable before they started the procedure. Just wanted to say , Thanks for everything

Fast, quick polite, same-day service. We will definitely be using EDG again! Calm and respectful…read morereally helped with anxiety of having to go to sharp.

Edward was on time and very friendly to interact with. He made the experience very comfortable and…read more- i never thought i'd say this - but getting a phlebotomy was actually fun. I love the fact that hes mobile. If i recall correctly he has over 2 decades of experience which made sense since my veins are typically known to be quite elusive yet he did it with ease. Would give 6 stars if it was an option.