Now that the Ridgemoor branch with drive thru in Palm Harbor has closed the closest bank is at…read moreBoot Ranch. I was told their drive thru previously closed because not enough customers used it. Now with the extra customers from Ridgemoor it would be convenient especially for us older folks if the drive thru reopened. It would be less taxing not getting out of the car to enter and waiting in line. Please consider this. The % of older people with physical issues is very high in Florida. I for one am 90! Thanks for listening, Barb B, a Wells customer since 1977!

The employees are great: but they do not have drive through service and do not state it from the…read moreoutside. Always understaffed. Switching banks.

This is such a nice and small bank. The staff are all family and so helpful when it comes to…read moreanswering your questions. Michelle is the manager there and she is so friendly to customers and very welcoming. Sarah is really knowledgeable about the financial stuff and she really helped me.

They are always friendly They go out of their way to make…read moreclients feel comfortable. Best bank I've ever haf. I been banking for 50 years.

Beware of 1 year fixed rate lines of credit. They have a great sales pitch and make you feel like…read moreyou're getting in just in time. However, they don't tell you that the loan is only partially amortized. I ended up paying interest for a year and barely anything on the principle. I rolled it into a better loan after the year and then they added more interest from the first year loan. I am reluctant to do any further banking with them.

Quick to hit you with overdrafts fees when a merchant mistakenly charges you. However will most…read moretimes refund the money.

There's a reason, this place gets one-star rating on YELP and if I could give them a negative star,…read moreI would. The office manager and the sr. relationship banker are the most unprofessional and incompetent people, I've ever dealt with in my life. Total time wasters. If both of them were removed tomorrow, their customer base would increase immediately. This must be the place where they exile their worst employees. You can't understand them because their native language is not English. They can't get anything done right the first time or the second time or the third time. I'm moving my accouts to the credit union down the street tomorrow.

First, it must be noted that the staff here is extremely professional and friendly however, the…read morepolicy set for by the bank make it really hard to enjoy being a customer. First staff is trained to dog you every time you're there to ask you about your banking needs, but it feels like prying they ask you how you're saving your money where you're putting your money. If you need a loan what are you doing about your mortgage? have you ever refinanced it's just as long gauntlet of questions , almost anytime you have an interface with a banker. Again, I don't blame the staff. They've obviously been trained to hound people. My next issue is the peculiar policies around notarizing. I called in advance to see if a notary was on staff and I was told they actually had three fantastic but when I arrived, they let me know there's a whole list of documents they will not notarize, including the one I needed, which was a simple addendum to a mortgage . They only notarize it if you have a loan with Regions not very friendly, but they could've told me when I called instead of sending me on a goose chase at the end of the day. Next is their ATM machine , the touchscreen is not intuitive. It's easy to press the wrong selection and it's down a lot. I don't understand that and they only have one machine and it's walk up only. Next is another policy designed to punish customers . Two months in a row I had an Internet provider who was taking money out of my account. Inappropriately had canceled my service, and this provider told me they wouldn't be drawn on my account, but they did which put me in an overdraft position. Regions was quick to charge me $35 not just for the one overdraft but for two others that coincidentally fell on the same day Because of the inappropriate draft Regions was great about it the first time and reverse the fees, but when it happened again, and I asked Regions to help me, they said they have a strict policy that they'll only reverse one NSF charge once for as long as you have an account. That kind of inflexibility is what will drive me away to an Internet base bank why am I paying for full service and a banker if they're so rigid, I can't have a relationship with them?

This is my bank and I've only been here twice it was a good experience both times. In and out with…read moreno problems and the staff were very helpful and nice. Hope to use this location more often and it is in an easy to get to location that is also very safe.

Stopped here so the beau could make a deposit…read more The bank was clean and busy on the outside, and he said on the inside it was neat. The service was fast too. No complaints.

We have used Flagship now for 2 years and have always received wonderful service! Never a problem…read moreand always so helpful!

I tried to work it out, I was mistaken to think their policies were any better than the Big…read moreBend-Over Banks. I stuck it out with Flagship for many years, even when I moved far away from the nearest branch, they were more than happy to be my primary online bank, accept direct deposits, and make a small transaction fee off of every swipe I make on my Debit Card. Friendly staff knew me on a personal level, and how could they not? I've never seen another customer inside the bank at the same time as myself. When times were good, they were great and happy with my contributions, but like any other Big Bend-Over Bank, they're not so sympathetic or willing to help with times get tough. The fees are enormous, they compound, and they thrive on the mistakes that come from automated transactions. While they have not lost a single dime to a payment I couldn't make, my accounts remain far into the (imaginary) negative due to imaginary fees. They have been unwilling to compromise, on any level, and it's come down to me simply giving up on them and going back to the grown-up banks.

I have had accounts with this bank for over a decade. I have never bounced a check, nor have any…read morechecks I deposited ever bounced. The vast majority of checks over $5,000 that I have deposited over the years are held for 7 business days (9 calendar days). On several occasions, funds were held for 9 business days, which computes to 13 calendar days. Almost all my check deposits are held for the stated reason of *... information received from paying bank or due to information within our system.* This is Chase's cryptic way of saying that the maker's account (check writer's account) is so low and unstable that the check I just deposited will likely bounce. I sat down with a Banker by the name of Vicky Sharrar to inquire on the reason for the holds. Specifically, what is it about EVERY SINGLE PERSON or ENTITY that I do business with that makes Chase think that their checks will bounce? I receive checks from different people and entities who don't know each other. It is statistically improbable that every single one of these people and entities is always the verge of bouncing the check they just wrote. It is also statistically improbable that 10 out of 10 checks that were on the verge of being bounced at the time of deposit somehow magically cleared 9 calendar days later. It is statistically improbable that this happens to be the case, repeatedly, for years and years and years. Ms. Sharrar was condescending as she explained Regulation CC under the Expedited Funds Availability Act. I told her that was a good answer, but it was an answer to a question I did not ask. I asked her provide specific details on the vaguely-written reason, details which banks are required to disclose under Regulation CC. I didn't ask to be taught a 5th grade lesson the EFAA/Regulation CC, which I am thoroughly familiar with and have been for the past 30 years since I became an adult. Ms. Sharrar told me that if it's that important to me, then I should have asked Makers to issue cashier's checks rather than personal checks. I told her it's important because I shouldn't have to lend my company 9-13 day loans for operations while I'm waiting for my deposits to clear. She said that I'm not entitled to those funds anyway, because as a Contractor, I shouldn't be taking people's money up front for operations. I should have been solvent enough to finance my operations first, and then seek payment after I am done. This person's responses left me horrified to the point of speechlessness. To add insult to injury, she repeatedly said "I'm trying to help you.... let me set an appointment for you with a Business Banker, who can show you products and services that would help with your cash flow." To summarize: 1. They hold my funds 9 days EVERY SINGLE TIME 2. They fail to comply with notice and disclosure requirements under Regulation C of the EFAA in regards to those holds. 3. They tell me it's actually my fault for receiving checks as a form of payment, and if I were smarter, I would be demanding cashiers checks or cash as forms of payments. 4. They tell me I'm not entitled to the funds anyway, because payment schedules under my agreements with people are artificially front-heavy. 5. They want me to come back and listen to their sales pitch on lines of credit, payroll services, and other mickey mouse gimmicks.

Two tellers helping same customer. Line doesn't move. No one else comes out to help. 6+ people in…read morelobby / line They could use some help here.

Horribly slow, I will never come back to this location…read more One teller, one floor manager, 3 or 4 financial advisors, one huge line of customers The teller Mary was very nice but also very very slow 2 of the financial advisors didn't have any clients and the floor manager wasn't doing anything. She walked to a storage closet in the middle of the branch and shuffled some stuff around some drawers twice. I don't know how banks are set up employee wise but surely someone could have helped Mary knock out some of the line. I waited 25 minutes, there were 4 people in line in front of me but one left out of frustration from how long it was taking. So it took Mary 25 minutes to handle 3 customers and no assistance from the other employees Edit: Mary did get a little assistance, when I walked in, the floor manager was helping Mary with the current customer. Also Mary was having trouble with something one of the other customers in front of me was trying to do, Mary rung a bell to bring the floor manager over for help but the floor manager was MIA so Mary had to leave her post to go find the manager and bring her back to the teller window, she helped Mary for a couple minutes with that current customer then went back to the floor and to seemingly do nothing while there was still a line of customers waiting to be helped by Mary

Super nice people at the branch, but you may not get fast results…read more I think my experience is pretty unique, so that's why this place gets more than two stars from me. Also, the people here are super friendly. Would I rather have efficiency than friendliness? Sure, but I'd rather have a friendly inept worker than a scowling one (I wouldn't say these employees are inept, but you get the point). I needed checks. My lawn company doesn't take card so I actually need to pay them with checks. I tried to call Wells Fargo, but they said I had to go into a branch to order checks. No big deal since this one is about a mile away. I went in and found out that the reason I can't order checks is because my mom is still listed on the account and she passed away three years ago. (My account was created when I was 16). So, even though she also had accounts at Wells Fargo and we closed them, nobody ever noticed she was still on my account and I needed to take her off before I got checks. (I guess this shows how often I do anything of substance on this account - it took three years for us to realize this was an issue). After about 30 minutes of a banker calling around, we found out that I needed to bring in the death certificate. Fast forward to the next day and I am back after emailing them the death certificate. We are able to successfully take her off the account but now there is a holding period on issuing checks. I have to come back later. Ok, so third visit and they can now order me checks. It will take two weeks to get in. Since I have the lawn people coming soon, they give me temporary checks (which I later notice they printed on the paper backwards so I have to be careful not to accidentally tear off part of the check since there is a perforated line). Because of all this hassle, the banker waives the charge to order the checks for me. I thought this was nice (again, I find the people here incredibly nice). Fast forward a month and I still don't have checks. I call Wells Fargo and they tell me there is no record of ordered checks on my account. I email the banker (because, of course, after all this back and forth I have her email address). She calls me and confirms in her system that no checks have been ordered. She now rush orders the checks for me (waives the charge). So, I still don't have checks, but I feel somewhat certain that I should get checks eventually. I just paid the lawn service so if the temporary checks don't work, they will definitely lose a star, but otherwise even though this has been a headache and a half, I'm not put off enough to stop using this bank. In this day and age, I rarely have to go into a bank anyways. It might take a while to get something done, but at least they do it with a smile.

I first opened accounts in 1981 with Savings of America. It then became Home Savings of America,…read morethen Southtrust, then Wachovia and now Wells Fargo. That is OVER 40 year relationship with this bank. I have a lot of money in this bank including a large brokerage account. I use the Linebaugh Branch and while the employees are very nice, the turnover is not good. I met with a banker in December that was going to contact people about fees being charged to a customer with my amount of deposits and longevity with the bank. He said account holders with far less years and deposits were granted no fees quite often and he wondered how I fell through the cracks. When I called back to question when the fees would stop, Jacob was no longer there. This has happened several times with "managers" failing to follow up and vaporizing. My beef is a $10 a month service fee because I keep so little in my business account. As I have explained to them, there are several debit cards out to team members, and I was hoping to save us both grief in the event a team member lost their card. They generally will hunt for the card for a day or two before admitting the loss. During that time, someone could be charging. I try to check online daily but it doesn't always happen. I am not a deadbeat with a few dollars in an account and bouncing checks all over. I am a responsible long time customer that is going to move all my account from the bank trying to penny anny me for $10 a month. No loyalty to the customer in my book!!! Wells Fargo, you are failing for business accounts.