I have had two appointments at this clinic. The first appointment was my annual skin check and to establish care at this clinic. Having had stage 2 Melanoma I take this very seriously and rely on Dermatologists to have the best line of care and concern for any new skin abnormalities. The first thing out of Autumn was talking about how my insurance wouldn't cover much. Immediately felt like money was her only concern. I told her many times I did not care if insurance did not cover it, that I would pay to have them removed as I was worried about them and she just totally wrote me off. I told her of 7 different skin changes I noticed and she said numerous times "we can remove it if you want" and "well your insurance won't cover that one". She kept just focusing on "oh it'll leave a scar". DUH, I'm aware, I'd rather have a scar than more skin cancer. My second visit I came to get 4 of the 7 moles removed and the entire time all she said was the same - "we can remove it if you want" and "insurance won't cover that". Last time I checked, YOU went to medical school to tell ME what needs removed. You are SUPPOSEDLY an expert and should be able to CONFIDENTLY tell your patients if something should be removed or not. You should not leave it up to A PATIENT if it gets removed ESPECIALLY WITH A PAST HISTORY OF MELANOMA! Autumn went back and forth with me about if I wanted it removed cause it was bothering me or if I just wanted to defer it. (While also confusing her medical assistant who was writing up the note to which, the MA rolled her eyes and visibly expressed her annoyance with me like it's my fault the doctor can't decide what she's doing.) I did my job as a melanoma patient, I went in for my yearly check, I noted skin changes and mole differences. I expressed my concerns. You FAILED as a doctor. Your job is to evaluate and diagnose, and to have the expertise and knowledge to decide what's the best course of action for a patient. Autumn, you made me so visibly uncomfortable in your office because of your terrible bedside manner, your lack of concern, and for your complete disinterest in the care of me as a patient. I reached out to the clinic manager JUDY who talked over me the entire time and told me she would talk to Autumn but that she has no doubts of how she cares for patients and she would need to hear her side of the story after so long of trying to get her to LISTEN TO A PATIENTS CONCERNS INSTEAD OF DEFENDING A DOCTOR, she hung up on me. I called back and she gave me more excuses of her not being able to do anything but "get Autumn's side" and pass along my complaint to the owners. read more