Absolutely horrible!! My first consultation I was left waiting for an extremely long time. Dr. Harris was not the friendliest but I tried to overlook that (my time is as valuable as theirs but that is completely ignored). Then he sent me to do another test which everything he told me was incorrect from how long it would take to the details of the procedure. Also, the cost was not disclosed and I started receiving invoices and was never provided billing quotes or estimates. I went through with the bulkamid procedure however again they would never provide me with an exact estimate and would only provide the information over the phone. I could never get anything in writing about the charges. I had to pay for all of the charges for Dr. Harris before the procedure and was told the only other charge would be the anesthesiologist. I received three telehealth phone calls which none of them were very long. Then I started receiving phone calls and various statements saying I owed for charges over $650 for the facility. Months after, I received statements showing charges for the telehealth visits which one was twice as much as the first because the nurse practitioner was not in my network (which was NEVER disclosed during the call). I paid for all of the charges except I'm still paying for the facility. I called the billing department and paid for the final telehealth visits July 2024. Now October 2024 I am receiving another statement for one of the telehealth calls (the non-network call). I called billing and told them I paid for all of these in July and the billing person said that I did not owe for anything else. This billing person told me I did not pay and when I ask for a complete copy of all of my charges, she only sent outline of charges for the three telehealth calls. I called the Flowood office and the only answer I received was you need to speak with billing. Again I asked for a complete copy of all of my records and everything they billed me for and the answer I got was: I don't know that we can do that because it was two different billing carriers. So if they can't tell me what they billed me then how do they know I did not pay? They were all very rude and it is beyond me how the patient is just supposed to keep paying without real documentation. I will NEVER go back to this place and do not recommend them. The same billing issues are happening with my daughter. They are not applying money she paid. read more
