I was a regular customer of this tobacco shop until today. On October 17th, 2023 I went in around…read more8:15 to 8:20 AM to use the CoinFlip bitcoin atm inside of the store. While I usually always make an actual purchase from the store, this was my only intent today was to use the machine. To my knowledge, while I dont know her name, she is the only female employee at this store so it can be known which employee im talking about. I went in and used the machine, walked back out, and all of a sudden the employee comes following me out of the and asks me if i had stuffed cigars in my pockets while i was in there. I said no. She asked me to empty my pockets, which i did. I emptied my hoodie and all of my pants pockets. She was enraged because she realized she had just made a wrongful accusation, and then states "I will just check my cameras" and storms back in the store. Very unprofessional. This has been my regular tobacco store since they opened and I come in and shop atleast 3 times a week or more. I have never been accused of stealing from anywhere or asked to empty my pockets from a store in my entire life. She deserves to lose her job over this and I fully intend to pursue just that. I hate to leave a 1 star because the owner of this store is such a good guy, but he needs to take care of this. This was a very distasteful situation.

I can't believe I'm the first review. This place is so great, it was recommended to me and I…read morerecommend it to anyone who asks. The staff is great and can answer any question you throw at them. I highly recommend!

From the owner: Welcome to Smoke Geeks, your one-stop shop offering you a huge selection of high quality products…read moreat unbeatable prices. Whether you’re looking for a variety of glass pipes, cigars, rolling papers, vapes, or the latest E cigarettes, you’ll find it all here. We’re also your go-to vape shop for premium tobacco products, CBD, and kratom, carrying trusted brands and the newest releases. Our clean, modern store features a minimalistic design that’s welcoming and easy to shop. Our friendly, knowledgeable staff is always ready to answer your questions, help you choose the right products, and make sure you get the best possible service. We take pride in keeping the store organized and customer-focused, making every visit quick and enjoyable. Here at Smoke Geeks, we believe everyone deserves an amazing selection, great deals, and above-and-beyond customer service. Stop by today and see why we’re the most trusted vape shop in the area!

Best vape shop in town! Owner is super friendly and always has a great selection! If he doesn't…read morehave what you're looking for he's willing to order it! Can't find that kind of service anywhere else.

I've been to so many vape shops and tobacco stores but this one is legit, they work with you if the…read moreproduct has an issue and all around they are the best place I've ever been to!!

If you want the best deals, go here! I've been to a lot of the vape, Delta 8 and 9 and tobacco…read moreshops and none have compared to Cloud City yet!‍

From the owner: We are a new and local tobacco & vape store in Walnut Cove, we have a large walk in cigar humidor…read moreand have a large selection of cigarettes, tobacco, vapes, hemp, cigars and pipes

Very nice place. Well stocked. Ask for anything and they'll get it ordered for you. Great customer…read moreservice.

They have an excellent selection of CBD products at a great prices. Barry's also carries Kratom…read more at a fair price. Both awesome medicines for pain and wellbeing. I don't use tobacco, but they also carry tobacco products. Stop by and say hello; support local business!

DO NOT BUY CIGARS FROM THIS PLACE!!!…read more Yesterday I bought what I thought would be a nice Oliva G series. The moment I punched it the end blew out and wouldn't draw air. Needless to say the cigar was very dry and ruined. I went to the store today and asked if they would refund the purchase and the lady behind the counter said they aren't supposed to do that. I then asked if the bad product could be exchanged and she said no and I would have to talk to the boss. I asked where the boss was and the response was i don't know. I asked if we can call the boss and they either couldn't or wouldn't make the call. My final comment was that if we cannot find a solution, then I would have to go on social and write about the experience. The response I received from the associate working was a complete dismissal and a head shake. Sorry, but that was a terrible response to a customer. To summarize, this store sells bad products, will not exchange or refund, and their solution was to offer 10% off another purchase. Yes please, I would love to buy another dried out nasty cigar. DO NOT BUY CIGARS FROM THIS PLACE!!! I would love to have management respond to this post, but it looks like no one responds or cares about the customer service here. Very unfortunate. However, if management does respond and possibly offer a solution I would love to update my review.

It was my first time in any vape shop I was always kind of uncomfortable with all the colorful…read morelighting n bell&whistles on the outside drawing you in kind of like that scene in the Pinocchio movie But I was pleasantly surprised with the atmosphere and inventory and the very helpful and kind employee. I was not believing the pricing it was way lower than I expected and I walked away a happy guy. I will be back when I have more self control. I couldn't stop looking as I was walking out pausing to tell myself I need to go and come back later. But I did notice the lack of shopping carts that I just may need next time..

I love this place! I always stop by here when I'm close by. The best customer service ever and…read morenever disappointed with my purchase! Wish I lived closer

Wonderful service! The vibe at hippie house is so genuinely good and I left very happy. Not only…read morebecause I left with some decent product but because shopping here felt like shopping with a friend. Highly recommend!

I've gone to this place for 2 years at least 1-2 per week for multiple things. I started going here…read morebecause my brother suggested this business and I meet them through my brother. I have never really gotten good service and have never been truly satisfied. However, one of the staff members sold me a pod instead of a disposable vape when I clearly asked for a disposable vape. When I returned to ask for an exchange because it didn't work, I was met with extreme rudeness. It's frustrating to be such a loyal customer and get no loyalty in return. The products suck and never works. I would truly rate this a zero if I could.

Very good place to shop...excellent customer service...they need to keep some products more in…read morestock.

I started vaping and decided to make this my go to shop for juices,coils etc. Very friendly staff…read moreespecially the son he's so polite and friendly its charming. They seem happy to work there all employees and all are so helpful. I highly recommend going here and supporting this small hometown business. Also seem knowledgeable about the devices and know what to recommend for ur needs. They also sell a local brand called market place and it's my new favorite. I go there weekly on paydays or sometimes 2x a week. And did I say how clean it is? It's just a clean cozy place with awesome nice ppl working in it.

Wonderful service and the staff that actually looks happy to be working and enjoying what they're…read moredoing. Very knowledgeable about their products and I would highly recommend them. Will be visiting again