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Sourcil au Fil

5.0 (2 reviews)
Closed 9:30 am - 5:00 pm

Services - Sourcil au Fil

Makeovers

Makeup application

Threading

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Waxing

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8 years ago

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Glow and Bloom Coiffure et Holistique Spa

Glow and Bloom Coiffure et Holistique Spa

3.0(2 reviews)
3.8 km

Victoria did a lovely job! And it was really affordable for me, thank goodness I was trying to…read moregrow out an experimental style from over a year ago, and gave myself a trim this winter, so it was really uneven! I didn't expect it to be fixed, just asked her to do the best she could, and it turned out really pretty, especially from the back when i put all my hair together and let it show long in the layers. The wash was relaxing and she was very gentle throughout the cutting. I was really surprised she was able to get my hair this straight without the straightening iron, I really like this blow-dry style, took advantage of my natural curls and did not fry them. Hair didn't smell burnt or felt off, just nice and soft! I didn't know this place existed, found it online and it's located in the back, behind rockaberry's. I like how the online booking site says which level their hairdressers are and what their prices will be, really helps me be prepared mentally. Tore me down so much when another place ended up charging me almost 100$ at the last minute and I didn't even like my hair, so I'm thrilled here to at least have an estimate before deciding to get it. The salon was cute inside and was a friendly vibe, no pressure or rudeness, just some polite positivity ^_^ Thank you so much

Firstly, I went to this hairdresser because a friend had referred me. I was only there for a "free"…read morecolor consultation (it was supposed to be free!) 2 days prior, I had had a haircut at another salon. When the hairdresser had me on the chair for the actual color discussion, she told me that my haircut wasn't well done. I asked why and she told me that both sides were not the same length (I had a messy Bob haircut that is evidently not uniform, a multitude of lengths - see picture). We continued to talk about my color and again, she brings out the fact that my haircut was really bad. I began to feel confused. She proposed to fix it for 35$ which I finally went for, feeling pressured to do so since it seemed that my haircut was "horrific". I shelled out 46$ total and when I arrived at home, I realized what had been done and how I felt manipulated into the "fix". My haircut had changed into something else altogether, a whole lot shorter - and not much I can do except be patient for my hair to grow back! The cherry on top; both sides weren't even equal as she had argued was the initial issue. I let a little of my anger pass and shared my thoughts with the concerned. I had to write 2 emails and to call to finally get an answer. To be honest, I haven't had a worse explanation than what I was told. In short, they don't care if a client is not happy with the service. They believe that this was just a case of a bad fit between the client and the hairdresser (what in the world does that even mean?). Refund policy; only when supposedly the color is not what was asked but a haircut is not a service they would reimburse, specifically when messed up (really?) I felt really scammed! They insisted that my hair needed that second cut - however, we agreed only to be an adjustment of lengths (I was trusting that it was fair and not a way to capitalize on me being there, it hadn't even crossed my mind since it was a friend's referral). I was in a position of "it's not my expertise so I trust what I'm being told". When I "tried" to explain my dissatisfaction over the phone, I would have expected they would propose some kind of reimbursement. I would have appreciated an openness to listen to their client's concerns/complaints. Instead, they were firmly standing by "We did everything good, it's your fault and not ours" narrative. Haven't they heard of "the Customer is always right"? My opinion on this, they're trying to milk as much as possible to compensate for the losses incurred during covid-19 (a free color consultation is obviously not lucrative). Really a shame to act like this. I've been in marketing for more than 15 years and clearly they don't know how client loyalty works! And with that, how to run a business. Client IS always at the center. No client = no money = no business; they might have missed that class. I really feel like I was taken for a fool and simply disrespected. I gave them a chance to own up/fix their mistake and they didn't just stick to their but they certainly tried to turn me in the bad person. What a class act!

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Glow and Bloom Coiffure et Holistique Spa
Glow and Bloom Coiffure et Holistique Spa
Glow and Bloom Coiffure et Holistique Spa

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Sourcil au Fil - threadingservices - Updated July 2026

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