This Groupon I purchased was supposed to be for a consultation and six adjustments.
I met Mr. Quan for an initial visit in December, then was made to wait for almost two months for a follow-up. Before Mr. Quan will start your treatment, he makes you attend a second meeting, where you must bring your spouse or entire family. The meeting I attended was a group meeting, that involved myself and my spouse, along with an entire family that had come for their son.
This meeting is nothing more than an extended scare tactic/sales pitch. The entire meeting is filled with misinformation (Presciption drug use is not the third largest killer in Canada), along with an intense hatred on regular medicine. Mr Quan was constantly talking about regular medicine and how they don't fix problems, how medication is bad for you etc. He also mentioned God several times, which I found uncomfortable as a person who would prefer his medical treatment not be aligned with religious beliefs.
He then spent the rest of the hour long video presentation, alternating between scare tactics meant to make you sign up for a twelve month (or more) spine program, along with handing out free consultation cards for us to distribute to our friends and family. He constantly showed slides of deformed spines, while asking grade school questions and advising us that this could happen to us! "This blue line should match up with the red line? Does it match up? Do you think this is good, or bad?" It felt like pandering, but I mean, the other family there seemed to be eating it up, so maybe this works for the majority of his patients.
I felt like I was watching an old propaganda film, meant to push more people into his practice long term. Keep in mind, this was not an optional appointment, but instead a forced one that had to be attended before Mr. Quan would attempt any of the previously paid for treatments. Mr. Quan clearly stated during this portion that "If you just want to get a few adjustments to get out of pain, I won't do that. I can refer you to someone else. For you to start treatment with me, you need to be willing to commit to a long term program of rehabilitation for your spine". If this is the case, then he really should not be selling packages on Groupon advertising something he is unwilling to provide without additional commitments.
He even discussed how he had done chiropractic treatments on a small (6 months or less) infant, which I know is a practice that has resulted in licence removal for Chiropractors in other countries.
The presentation made both myself and my spouse feel very uncomfortable. In our one-on-one with Mr Quan afterwards, he started with a solemn face, advising "I've seen your X-rays, and this...this is serious. Are you ready to see these?" He then asked those same simplistic questions from before "Your lines don't match up? Do you know what that means? Is it bad or good?"
He then immediately states "Are you ready to commit to a 12 month or longer program to fix this?" I then immediately discussed how I felt uncomfortable with the misinformation, constant religious references, and scare tactics of his presentation. The minute I mentioned his use of the word GOD, he quickly gave me paper copies of my X-rays, and shuffled me out of the office.
Mr. Quan does seem like a genial, devoted person who believes in his craft. He did mention several payment programs he sets up for lower income families to assist them, and I have to commend him if that information is accurate. However, his presentation and tone of manner came across as rather pressuring, uncomfortable, and to be completely honest, rather cult like.
I may just be the wrong type of person for this type of holistic treatment, as the ENTIRE family that sat through the presentation all signed up to become patients of his. They came in for their son, who had obviously had some trauma to his back, and Mr. Quan walked out with four new patients signed up. Take of that what you will... read more
