What an amazing experience from an EXTREMELY knowledgeable and kind service professional! I read the previous comments and hate that the new owners of this business have to start with negative words. Before I explain my experience I want everyone reading this to know that this company, under new ownership, is doing it right. I was referred by a friend of mine and trusted that I would be taken care of, and I was!! Moving into a new home with a fireplace was a must for our family. Since we didn't know if the fireplace was safe in our previously owned home we decided to call SootBuster Chimney Services to come and do a quick check to make sure everything was safe before burning our first fire. We are so glad we called because our chimney was so dirty and backed up that it could have caught fire and damaged our house! Joe took the time to thoroughly explain how our fireplace works, how to maintain it and what work we are going to need done in the future. He was on time, professional, and left our house as clean as it was when he started. He even scaled our extremely steep and icy roof and took photos along the way to help explain our needs. We will definitely be calling Joe again to service our fireplace on the schedule he recommended. Fair pricing. Excellent customer service. read more