The waiting room was 3/4 full when I walked in. Within 15 minutes, I was in and out, painlessly…read more Thanks Alex and all staff.

Stephanie was so helpful today. Forgot my insurance card, she went above and beyond to call my…read moreprimary Dr's office and have them send a copy of my card over to her. She made sure I was taken care of today. Absolutely caring individual who made my day.

The people that work at this lab are very efficient, they tell you when they're running behind so…read morethat you have the correct expectations on if you would like to wait or come back another day. The lady that helped me was concerned that she wasn't able to get a draw of blood without hurting me so she had another help me and they got it right away. I never tell a phlebotomist that I'm a hard draw because I think that they should just try before they know me that way they arent set up for failure but the truth is, I'm a hard stick. These people are gentle, I'll come back to this location next time. Lake Havasu City, AZ.

I went to the lab for an appointment on Fasting labs. The only appointment available was at 10:30…read moream. I had a pre-op appointment I couldn't reschedule at 11:15. Great, I should have just enough time to grab a snack before the next appointment. I am hypoglycemic, so I have to be very careful about my blood sugar. I arrived at the center at 10:29 and was waiting for the other elderly couple ahead of me to check in at the only kiosk in a very busy office. By the time I checked in, I was late by a few minutes. I sat down and looked at the screen to see where I am in the order in their line up. I was number 2. They called 6 people before they called the person who was ahead of me. Then I'm next, I sat and they called someone before me. I'm getting very agitated by now, but I tried to keep cool. They then called a second person and I said NO! It's ridiculous to have people make an appointment, only to skip them when it's clearly their turn. When they finally took me back it was almost 11:00. I was already feeling my sugar getting a bit low. I was understandably upset, and I told them that now I don't have time to eat before my appointment, and that I was very offended by the treatment that I received. The Tech who took me was wonderful. She was understanding, patient and caring. The what I can only assume is the Supervisor saw an ill, distraught, elderly woman; and instead of trying to des-escalate the situation. She decided to make a snide, petty remark about me being late. LATE, Lolololol Because they don't have enough kiosks for check in. By the time I got to my other appointment, my blood sugar was 45. That could have put me in a coma. COMA