I sent a parcel from the UPS store in Peninsula Village in White Rock to West Vancouver on Friday…read moreApril 28th. I accidentally put in the wrong postal code on the "Ship To" part of the form. I phoned Customer Service on April 26th and they were supposed to have corrected it and said delivery would be the next day. It contained important tax forms for my tax return. Today is May1st and the package has still not arrived at the destination. I call Customer Service every day and I am assured it will be there the following day. It never arrives. Their excuse originally was that it had an invalid code. It was then changed and the tracking showed severe weather conditions. They have now deleted this and changed it back to invalid postal code. The severe weather conditions is an outright lie as in Vancouver and it's suburbs we have had warm sunny weather for over a week. Tp say their service is disgusting is an understatment. I will never use UPS again. What a waste of $26 and hours of time on the phone.

Mediocre. Just had…read morean employee tell me my parcel "hasn't arrived yet" after conveniently getting my other two, far less expensive parcels. The missing parcel was a brand new iPad Pro. I pointed it out on the UPS app that it said "arrived at pickup location" , and after he went to check again, arrived no more than 10 seconds later with a smirk and look of embarrassment on his face. I'll just assume he genuinely missed it. Anyways, the place is usually quiet so 3 stars...

Hi, I must write to tell of an excellent shipping experience I recently had at the UPS on 152nd…read more street in White Rock. I was stuck with a large package and couldn't fit it in my car. The manager/owner Jasmeet volunteered to come down to my home and bring the package back for me! I was very surprised by his willingness to help me out of a bind, and do it in a very pleasant way. He really looks after his customers and I will certainly return and do recommend Jasmeet's shop. G. Fahlman White Rock B.C.

Would not notarize document based on second name on sheet. Had them talk directly with company…read morerequiring notary. They were very short and kurt at UPS.

I work for a fairly large company in the greater Vancouver and the service is awesome!…read moreAlways ready for pick up when i arrive. In and out on my tight schedule. Customer service is top notch! RTC

We had a small project completed by them, and the experience was excellent. They were extremely…read moreresponsive in their communication, and the quality of their work was outstanding. Ashley, in particular, has been wonderful to work with.

Went in to get 15 single sided photocopies. Biggest mistake was not to ask for the price…read morefirst.....my fault. The cost was $1 plus gst for each one!! Go to UPS in Windsor Square or FVRL in White Rock......cost is .15-.20 cents a copy. Buyer beware.

Most unprofessional place ever would not come here. The owner Amit kumar or his name "amit midda"…read morefor some unknown reason does not know how to deal with people at all and is very unprofessional this place will charge u for everything double the price and will give you the most unprofessional service ever go to a real fed ex or dhl location not this stupid authorized one. If you want tape just to use for 2 seconds they will make you buy the whole roll. It's pathetic.

Below is an email I sent to the store to weeks ago!…read more Subject: Request to Resolve Unsatisfactory Experience Dear UPS Store 6598 Manager, I've been a loyal customer since April 2017, maintaining a P.O. Box with your location. Until recently, I've always found the service to be friendly and efficient, which makes the situation I encountered on March 24 all the more disappointing. On that date, I stopped in during my return from a winter in Cathedral City, CA, to collect my mail before heading to the Canadian border. I was helped by a staff member I didn't recognize, who was unexpectedly rude and aggressive. After retrieving my mail and a USPS Priority Mail package, she informed me that I owed a $90 storage fee. I was completely shocked. I explained that I had spoken with a manager on January 2 by phone, asking that both the recently arrived large package and the USPS package from November, along with all mail in my box, be forwarded to my winter address in Cathedral City. She insisted there was no record of this because only two emails existed on file and neither mentioned the USPS package. I clarified that it was a phone conversation, not an email exchange. She demanded the manager's name and grew confrontational when I couldn't recall it. I did my best to describe the person I spoke with, and eventually, she said she'd consulted with the manager and reduced the fee to $50, which I paid under pressure so I could get back on the road. Frankly, if I hadn't already arranged for both packages to be sent together, why wouldn't I have asked to ship the USPS package separately to avoid unnecessary fees? We discussed that it didn't fit in the box, and I specifically said I could pick it up on my return in March--at which time I was told, "no problem." There was no mention of being charged excessive storage fees. Furthermore, my first email clearly stated to forward any mail in my box, and yet I received neither the USPS package nor any mail in Cathedral City--meaning something was clearly missed on your end. This experience left me feeling dismissed and bullied by your staff. I hope this was an isolated incident and not indicative of future treatment, especially given the delicate political environment between our countries. Please contact me to discuss how this situation can be made right. I followed this up with a reminder, email five days later and got.... Hi, Unfortunately our manager has been on vacation the last two weeks. Your email was put into her inbox the day we received it and as soon as they come back, they will reach out. that was over a week ago, and if I was a manager, and my staff forwarded something to my inbox without responding to the client, I clearly be disappointed in their training or lack of concern for the business. What a letdown !

First of all, I have to agree with many of the one star comments as the issues were the same as I…read morehad: #1. false quoting of fees. I was quoted about $100 to ship a box to California, including them packing it. When I went back to pay, as they had to take time to pack the box carefully, they said it was over $350.00 and the initial quote was merely an estimate. They claimed "we would never have quoted you under $100; we don't know until we pack the box". #2. After complete arrogance, blame, insulting, sour attitude, "we are right; you are wrong" I paid for the cost of the large box - $60 - which I had to buy (fair enough), unpacked the entire contents, and left with my items. (That box cost was triple what they charge in White Rock, btw). #3. As I know the service at Blaine Postal Center to be superb and always reliable, honest, and friendly and helpful, I went to the incredible women there to help me out. Being aware that they do not pack, I found two of my own smaller boxes, padded all the items into them and went back to BPC for the shipping. The final bill with BPC? All under $75 for the shipping for the two smaller boxes. In sharing this scenario with a number of other businesses and friends, this seems to be the history of Blaine UPS franchise. Clearly, they do set their own fees apart from true UPS fees. The owner apparently works at the Point Roberts franchise and his wife is manager at the Blaine one. She was rude, crass, defiant and had not one bit of proper customer service. I sensed a cultural elitism coming from her; which I have also heard from other people of the same culture mentioning about this family. I was told that the owner is arrogant as well. #4. The pricing was triple of what it should have been (note my fees from BPC above); the customer service is unacceptable and toxic; the manager continues to talk and blame and not pause for the customer to talk. #5. My neighbour in Blaine took three Barbie dolls to ship to her granddaughter in Japan. She was told at this UPS it would be over $150.00. She went to Blaine Postal Center and the total was under $45. Okay - so..... get the picture? #5. I especially like to support all different cultures who live and work in our city; they are ethical and lovely people who contribute to the community. Not this family running this franchise. I have on previous occasions gone in to pick up an item (years ago) and the young people working there were quite pleasant. I have not seen them recently; I would think they quit, perhaps? #6. I have not and will not return to this UPS franchise and have spread the word. #7. Read my reviews of the Blaine Postal Center. Lyle and his team are like family and bend over backwards to help their customers. They allow me to use tape, help me pack, give me boxes. It is a joy to go into the store and since moving back to White Rock I miss them. So, I stop in to say "hi" whenever I go south. They are all GEMS! Please go to them first! You will have friends there.