Initially, I was happy, but things went poorly very quickly. At my new patient visit, I gave Hoke Road Dental my insurance card. I was told that I needed an occlusal guard, but that my insurance would cover the majority of the cost. I was given a bill detailing the remaining expenses I was responsible for. I paid the bill using my HSA card. I had a cleaning and a filling that went well. I set up a follow-up appointment for creating the mold for the occlusal guard. I went to the appointment to create my mold. That also went well. About three days after the appointment to create the mold. I received a phone call that there was an error in the molding process and I would have to come back in to have new molds made. Then, I was told without apology that insurance actually would not cover the occlusal guard. I asked if I could get my money back. I was told no, not directly since it came off an HSA card that it would have to just be a credit on my account. I didn't think too much about it until I received an explanation of benefits from my insurance April 24th (3 months later) that Hoke Road Dental is still trying to charge my insurance for the occlusal guard that hasn't been made and that I have directly stated I do not want. In the meantime, between January and now April. I had a horrible toothache and made the first emergency dental appointment of my life. I went in and was told by the dentist that I needed the guard and that "we'll do it for $200 forget insurance". I reiterated I wasn't interested. The hygienist chimed in that it was already 1/2 completed since only 1/2 the molding process was an issue. The dentist said again how much needed it. I again said no. The dentist then told me there was nothing they could do to help my tooth pain and "you'll live." read more

Review May 3, 2021 Beware! I feel cheated! Horrible experience! If I could give Dr. Rani, DDS, Hoke Road Dental Care 7701 Hoke Road, Clayton Ohio45315 (0) rating I would. She is the worst Dentist I have ever been to in my 82 years. I received Unprofessional Service, Substandard Care and Age Discrimination from Hoke Road Dental Care. I visited her office to inquire about a dental repair, which could not be done. Being 81 years old and naïve, I allowed them to talk me into getting 4 Mini implants costing $7,200. Which I had not thought about, had no knowledge about. I think I was preyed upon because of my age. The surgery began late around 5:30 P.M. A tooth was extracted, and 4 mini implants were positioned in my lower gum. I had no family member with me and had made no prior arrangements for surgery. Under these circumstances an appointment should have been made for a later date, so I could have had time to think about it and discuss it with my family and get more information about implants. But the office wanted to secure the sale that day before I could possibly change my mind. No medical records were filled out. Also I later learned that antibiotics was needed before an implant procedure, I received none. This dental treatment began on April 23, 2019. I was in her care 20 months and made 43 visits, with no finished results. At my first wax try-inthe denture could not go into my mouth; impressions had been made incorrectly. This dentist began my treatment with issues. On October 30, 2019 I received the completed lower implant denture. This denture was terrible! Dr. Rani had trouble getting the denture to snap on to the implant. The denture felt strange; too big for my mouth. I had difficulty talking, could not touch my bottom lip because the teeth were so high. I continued to have issues dealing mostly with unskilled workers, being told to come back if it didn't feel okay. At one of the adjustments, Dr.Rani, told me to try some SEA-BOND for comfort and fit. And that people just put up with uncomfortable dentures. Dr. Rani is completely incompetent. My implants and denture is unsatisfactory; shoddy work, the implants are unstable, positioned poorly and had to endure 2-Alveoloplasty surgical procedures, gum tissue removed twice. She started cutting without injecting local anesthetic the first time and the second time did not wait for the gum to numb. The denture is disappointing; it does not snap securely into the implants, it's uncomfortable, painful and difficult to eat. Denture was sent back to the lab several times and at one time a new denture was made; all efforts failed to deliver a competent job. This Dentist, Dr. Rani abandoned me, didn't try to do the adjustments herself, she gave that job to untrained Assistants so she could move on to other patients. The owner, Mr. Albert Ramnath agreed that if they could not make a workable denture, they would refund my money. After going back and forth for many, many unsuccessful adjustments I then knew that Hoke Road Dental Care was incapable of producing any results. I then tried to contact Mr. Ramnath about our agreement, as of today he has not returned my calls or E-mails. Be warned! At the time of my service, the office was advertising $25.00 credits for reviews. I would not recommend this Dentist. read more

Outstanding everyone friendly. Walked in with no appointment lucky for me took me right in. I will be glad to go back for my future work that needs done. Thanks to all! read more

They billed me $75.00 for a missed appointment. I had not been to this dental office in over a year because the service was not good at all. When I called the receptionist took about 20mins to find this "missed appointment". She was not able to tell me who or how the appointment was set up. When I explained I hadn't been to the office in over a year I was told "Well the appointment was scheduled in the system for **/**/**** date and it was missed, and the only way to resolve it was to speak with someone above the receptionist, but, they were busy and that I could get a call back either the same day or tomorrow. read more

The staff are very nice. The front desk is wonderful for getting you the right price and working with your insurance company. I work in healthcare so I expect certain things. I did not see them wash their hands prior to coming in my room routinely. This concerns me, because hand washing is the single most important step to prevent the spread of infection. read more

This dentist office has made many mistakes. First mistake: My granddaughter was told she needed 4 of her wisdom teeth pulled, when l their other dentist disagreed with the first, and said "only one needs to go". It makes no sense that with the x-rays, the 2 dentists couldn't have come to the same conclusion. Second mistake: The dentist that was supposed to do the procedure wasn't present on the day of her appointment. Third mistake: She took the medicine she was told to take an hour before going to get the tooth pulled, and after arriving at the office, the dentist told us it COULDN'T be pulled because the root wasn't long enough!! Why didn't the dentist know that when the x-rays were taken??? It scared me that my granddaughter took such a significant amount of strong pain killers for no reason!!! Fourth mistake: They gave her a second pill to relax her when she arrived, when the tooth WASN'T EVEN BEING PULLED! MY mistake was agreeing to allow this office to extract her wisdom tooth when I SHOULD HAVE taken her to an oral surgeon. !! AT ANY RATE, we WON'T BE BACK to this office and I would NOT recommend this office to ANYONE!!!!!!! read more

This is the worst dentist office i have ever had the unfortunate pleasure of dealing with. The receptionist here is the rudest person i have ever meet. If you have to cancel an appointment, she will treat you like you are stealing money out of her purse. There sign on the wall says 24hr notice is needed, but when i had to cancel my appointment she said that they would do it this time, but if i dont give them 48hr notice next time i will be charged. Every time i go here i have to wait an hour past my appointment time. They also filled a tooth that needed a root canal, and caused me to have sever tooth and jaw pain. They gave me 16 reg. vicodin to get me through 7 days! lol That was only enough to last for 4 days if taken as directed. When i ran out and was still in pain with 5 days to go till my appointment to have the root canal, the receptionist said that they will not give me anything else for pain and to just deal with it. After that she also told me rudely that i should just go somewhere else. This is a warning to everyone DONT GO HERE! I have watched the receptionist be rude to other patients in the waiting room as well. This place is a joke, i hope you listen to my warning, cause if not, trust me you will be sorry that you did!!! read more