In the shot clinic there is a nurse named Teresa who is friendly, caring ans genuine cares for her…read morepatients to make a positive experience. The office focuses on honesty and trust with their patients. The front staff are really helpful and friendly. I highly recommend this practice.

After visiting this location twice for asthma treatment I was still not having any help with my…read moresymptoms. I attempted to make another appointment to no avail. After several weeks I finally got in contact with them again - a gentleman named Srini - and was told I had an outstanding balance of almost $200, which I had never been notified of. After explaining I had no knowledge of this, but would be willing to pay, I was told they would take me to court. After attempting to call several times after, my partner was finally able to get through (they wouldn't answer from my number). They informed her that they had the wrong address on file (but had our phone number and email, just never used it). After the payment was completed my partner confirmed we would not "be seeing them in court" as they had threatened. Srini proceeded to tell my partner that I was a child and needed to grow up. He also informed my partner that he had "been doing this for a long time and isn't worried" that we were upset. He proceeded to tell my partner that I was childish and in the wrong (I understandably had gotten upset after being told we were going to court or collections over an amount I was trying to pay). Don't waste your money here. They simply want money and have no concept of customer service.

Bum appointment, screwed up service,poor management, very long wait time..worst service…read moreever..didn't get seen,as the qacked up dr.jona claims the v.a didn't sent him what he needed after 40 plus days to have it...u better choosing another provider...I bunch of screwed up qwacks

I have seen Dr. Vinod Jona. Dr. Jona has been very helpful in explaining my condition along with…read morehis suggestions on course of treatment or not. My appointment times have been very reasonable; and seen relatively on time.

I went on my follow up appointment on June 2, 2026 and when I git there, the front desk lady said…read morethat I was not on the schedule. I was not happy about that at all since I had to be there 8:00 said on my appt card. She said they would have sent my text for reminder of my appointment but I have never gotten texts since I started going to this office since last April 2025 But I finally got text after I checked in which was crazy. They had to work me in with another dr which was fine because I was not leaving since I had to be there at 8:00am. From now on I will take my appt card with me so I do have proof of appt was made.

I don't recommend this provider!! Even though they're a BCBS in-network provider and BCBS said I'm…read moreonly responsible for "allowable charges", Lake Norman Pulmonary sent me to a COLLECTION AGENCY because I didn't pay some of their full submitted charges! This is called balance billing and they do this because their billing coordinator is incompetent at submitting claims. So out of desperation, they overcharge, hoping the patient will just pay their bill instead of what the EOB's say they're responsible for. I've tried to resolve this but their billing coordinator wouldn't participate in a 3 way call with BCBS to get it resolved. It's hard to believe this nightmare can happen without any real oversight.

I went for a lung function test including a 6 minute walk study. First it was difficult for me to…read morewalk 6 minute because of intense pain in my legs and even though I was "allowed" to stop for a few seconds I was told to keep going. After the walk test was done I was told that I didn't need oxygen any more. Not at home or anywhere. (Only to be told later by a different doctor and nurses that I should be on home oxygen until at least after after a surgical procedure. The second test was in a kind of small chamber where the next breathing tests were done. I immediately informed the technician that I am extremely claustrophobic and she said "Everyone else can do it, so you can too. It seemed hardly anything I said mattered. So I pushed through and finished the first test, ending in severe distress and breathlessness. What really made me feel terrible and belittled was something the woman said "Ok, let's try again but stop with all the faces" referring to my facial reactions when I just couldn't breathe out more air into the machine and started coughing pretty bad. That made me feel like a child, or worse, that I was pretending not to be able to do the exercises. And the constant "I have done this for a long time and everyone else do this, so you can do it too." I'm sorry, but that was probably one of the most uncomfortable I felt with medical staff. I will give WakeMed 5 stars across the board because they saved my life and they actually listened. Every single doctor, nurse or imaging technician has treated me with nothing but kindness and respect at every appointment I have. But this was not the case here. (At least in how I personally have felt throughout the appointment.

I had a referral and this place is absolutely the worst. At first I had a Dr. Santos who had me do…read morea home sleep study in which I did and was told I had to do another one for the CPAP machine; I guess to get the right pressure. After not hearing anything for about 3 months, I got a call from another Dr. who stated he was taking over for Dr. Santos. I was told I did not have to do another sleep study for the CPap machine, that he does things different than Dr. Santos and I would be getting one in the mail. This has been over 6 months and I still am waiting to hear from someone. If you want to be informed, and know what's going on do not go here. They do not communicate very well and seems to be a waste of time. I don't understand how professional business operate like this. They should be ashamed. And there is no way to get in contact, the message is outdated with no way to reach a live person.