I have used Carr CPAs for decades! Started with Sloan and have also worked with Rockwell on…read moredifferent things over the last few years. Personalized and professional services! We love the secure portals for transferring documents, which helps to ensure that when we meet a lot of my "work" has been done. We have also benefited from their sage advice for estate planning and they always stay connected as laws and systems evolve.

Office was unresponsive to my inquiry. It is their busy season, so that may be the reason. Perhaps…read moreput in your directories and website that you aren't accepting new clients -- maybe even provide a referral list.

We stopped by this location to file our taxes. The tax "professional" Michael was very arrogant. He…read morebegan by telling us repeatedly that he NEVER makes mistakes, but made mistakes throughout the process. I can't say I've never made a mistake at work, but have never had someone else hold my hand through the entire process to help me. Michael had made unnecessary jokes and comments when speaking to my wife. Finally we had gotten through this painful experience only to find that he in fact was no help from start to end. After we decided to go with Turbo Tax, Micheal had walked me, my wife and son out the door announcing out loud "they decided to go with Turbo Tax" I assume for everyone from the back of the office to the front to hear. It kinda felt like the "dead man walking" scene from The Green Mile.

Watch out they try to gouge you with all kinds of fees. ASK…read moreFOR THE COST BEFORE YOU Have it sent thru the HR block system. One of our family members got charged with $95.00 and the other with $237.00 ... The difference between them, the one with the $237.00 had a 1099 to add, That's it! Bingo $142.00 more! Then this identity shield is bogus cause it's only good for someone coming into HR Block...doesn't protect u from someone going to Jackson Hewitt and trying to steal your identity for a refund. $35.00 e-file fee for federal refund GET THE FACTS The problem is you go in and they do your taxes then they tell you how much it is going to be and it is too inconvenient to go somewhere else. OR THEY HAVE Already RUN IT THRU THE HR BLOCK SYSTEM AND IT IS TOO LATE. BUYER BEWARE!!!!!

Probably one of the rudest and incompetent people I have ever dealt with. I went to Katrina for a…read moremeeting to see if she could help me with a time sensitive situation I was dealing with, regarding the stock issuance of one of my companies. I talked to a gentleman who was Katrina's assistant at first, and he had no idea what he was talking about because he was new. He recommended I schedule a meeting with Katrina and I did. When I got to her office for the meeting, I sat in her waiting area in a suit for about 30 minuets past our scheduled time (not a good sign, should of walked out right then and there.) After she finally got to me, we basically talked for about an hour about how she couldn't help me. In the end we got nowhere and she recommended me to see an attorney because she "couldn't help me" so I scheduled a meeting with the attorney she recommended. He didn't have an opening for 2 weeks which was pretty inconvenient because this was critically important. Note: She also didn't even want to file my tax returns? When my meeting finally came around, his assistant called me 2 hours before the meeting and canceled. Now we were three days out from some seriously bad stuff that could have happened. So they left me scrambling to find another attorney and CPA as fast as possible which is not easy. This is where it gets really nasty, two and half months later, after never hearing from her again, I get a $475.00 invoice from her... Shocked, I emailed her and said "this has gotta be a mistake? You did nothing, gave me bad information, never contacted me again and recommended me to someone who cancelled on me in one of the most critical times in my businesses history!!" She emailed me back with an extremely rude, sarcastic and stilted response telling me how she thinks she deserves this money for doing nothing and how I'm in the wrong?! It was ridiculous. I explained that her rude email frustrated me to no end and that she is insane for thinking she deserves this money, especially after what she said to me. Plus, originally it was supposed to only be $225.00. (She didn't even deserve that!) All she did was explain how she couldn't help me. She is a typical scam artist. I gave her three chances to apologize for the immature way she handled this situation, how I'm the customer, (she may have even gotten my money if she wasn't so unprofessional and apologized for being so rude.) But she rudely kept arguing with me like a child. And she is still sending me invoices everyday, it's almost weird? If I 'EVER' in a Million Years, dealt with a customer like this, I wouldn't be in business. Do not ever use this office!! Now I have a book keeper, a CPA, and an attorney who have helped me get everything fixed in a timely manner. For the hours they spent actually helping me, they charged me a fifth of what Katrina tried charging me to explain she couldn't do anything for me!! If she doesn't leave me alone, the next step is filing a formal complaint with the BBB, reviews on Yelp, Angie's list and her businesses Facebook page. I never write reviews because I know how detrimental they can be to a business, but if this is how she treats her customers, or people in general, than she does not deserve to be in business!

This CPA firm is the only firm that we have ever worked with that knew Intel stock option tax…read moreaccounting and rules. We have been utilizing this firm for several years now. Katrina Lucero herself reviewed our returns, quickly identified the problems/errors, and suggested amending several years of tax returns which allowed us to receive refunds of overpaid tax mostly from my stock options being taxed twice, once by my employer and the second time on our erroneously prepared tax retuens. We interviewed several CPAs and tax preparers before Katrina and not a single one caught the issue with our stock options. Katrina is one of the most trustworthy intelligent and hardest working business owners we know. She is professional and reserved but very friendly and nonitimidating. Her strengths are efficiency, accuracy, detail, educating, and fighting hard for clients like us. Ms. Lucero is definitely runs a busy office but that's because she's good at what she does. She has a lot of experience and knowledge. We have personally witnessed her take time for clients who are not scheduled or who call at the busiest times demanding they take her focus away from other clients. She has a strong will but is always pleasant and reserved. Her fees are VERY reasonable and we've never had any problems in almost 10 years as her clients. Any reasonable person knows you are paying for a CPAs knowledge and time. They are not cheap. Just know you get what you pay for - just like we sure did before we met Katrina. My wife and I are VERY happy clients!!!