At the end of the day, the most important criteria is did they get the job done and improve the…read morehealth of my grandmother, of which the answer is Yes! They helped my grandma immensely after her light stroke and subsequent partial paralysis of her left leg.
Can they make some improvements? As with any product, company, service, or people in general, of course, there's room for improvement.
Communication by the nurse's desk was about average. They often seemed too stressed and that hindered the value of the communication. One side of me feels I get they're stressed, the job has to be very stressful at times, and I appreciate what they do! Then again, I'm freaking stressed!!! This is my loved one who's just been hurt and who knows when it'll all be over for them. There are horror stories about old people in care facilities that was a fear of mine, too. I personally spent hours and hours of my time taking care of my grandma, visiting her, advocating, talking to nurses, doctors, facility workers, tons of phone calls. So, being unstressed with the family during the very limited amount of times that you're communicating with us will only help the situation. We all choose our jobs, after all!
I would get the calls from nurses and aids (that I made100% clear that I wanted) concerning my grandma's health. Falls, for example. I'll never know if they called every time, but they did call several times to let me know, so I appreciate that. And I feel it's warranted to believe that they did call each time. As far as medications, not as much cooperation/clarity. I adamantly expressed keeping me involved in her meds, including talking to the nurse's supervisor. And for all of you family members reading this if there's one thing I highly express to you it is: keep on top of your loved one's medications!!!
Yea, I don't know all about drugs or meds, either. But, there's no excuse anymore with the advent of the internet! Look that stuff up! Ask friends! Post on social! You'll be surprised how many people you know in your network that same some job or affiliation in the medical world and can help shed light. Some meds are necessary, I have no problem with that. But, factually, especially in this country it seems, many are too strong or not necessary at all. If she seems sad, like I get sometimes, too, I didn't want her drugged up and shut up.
Sine all this, my grandma is now gone, and I cried several times since that, too! I don't think I need to run and get an anti-psychotic depressant. Just use common sense and your gut when it comes to this stuff. The answers to life aren't in some pill sold by big pharma.
Up to you if you want to advocate for your family member. I did and I am so very glad that I made that choice.
I also really liked the younger male therapist. He really tried hard and went longer than his colleagues wanted to -- so appreciate that. This was some time back now since my granny was there, so I don't even know if he's still there.
The grounds are nice, but I wish there was sidewalk and more access area so you could go further pushing in a wheelchair. Maybe they did that purposefully, don't know! All I could do was go in small circles. Which, honestly probably seemed bigger to my grams than to me.
Overall I think she did get good care here. But, I can't say enough... call, check in on them, ask questions, ask about the drugs they are getting whether here or anywhere else!