STAY AWAY FROM WALLACE TAX SERVICES!!!…read more Wallace tax service appeared to be a good fit given the price of the service, but after my experience, I understand the cost of the service. In essence, you get what you pay for. Not only was her dog in the home that is also her business, but the hair was everywhere. The place smelled of ash trays. Her pleasant demeanor was a warm comfort, however, when I noticed she was entering numbers that I corrected when I saw them on the screen, she explained that she needed eye surgery. It was clear that this might be an issue. When I did not get my return after it had been posted by the IRS and by the State of Virginia on Friday 2/23, I left a message for Ms. Wallace, which she returned Monday 2/26 after I left a second message. She did not apologize for her error nor did she provide the customer service I felt appropriate for the situation. She simply stated that she always showed the bank routing numbers and account numbers. I called IRS and found out that they would be sending me a check and that was not what I expected as I had time sensitive financial deadlines. I admit to trusting that she entered the information correctly because it was to have come directly from my check. She asked me was the account information the same from my last years H & R Block deposit. I was the same check, but it was not the same account information. Evidently H & R Block uses different account numbers as I called to confirm. Of course, instead of using my checking information from the check I presented, she copied from my return. Needless to say, I confirmed with H & R Block that she had used their info. My point.... I did not get my return and when I asked her for a refund of the $75.00 fee she refused stating she had showed me the place where the deposit was to go. It would have been right for LAST YEAR!!! I am a single parent who does not have additional income to pay for lack of competence. Do not, if you know what is best for you, use Wallace Tax Services! Allow this to be a warning to single parents who don't have money to waste waiting for money that is already yours.

UNSATISFACTORY and INCOMPETENT: I used Wallace Bookkeeping Services, LLC for my taxes and my three…read morechildren's taxes last year. I received an IRS NOTICE for the first time in my 34 years of paying taxes. The mistake was claiming my low earning children on my tax return, but then claiming them on each of their own returns. This is "taxes 101" and should never have happened. I am kicking myself for not reviewing the final products (all of the returns) closer. To their credit, Wallace Bookkeeping Service, LLC did amend the three returns of my children. However, I will not be utilizing their service in the future.