1. Sol's Maids

0

San Jose, CA

Sol's Maids

4.4 (13 reviews)
Closed • Closed
Updated 3 months ago

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Services - Sol's Maids

Deep cleaning

Maid services

Move-in or move-out cleaning

Sol's Maids Photos

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Recommended Reviews - Sol's Maids

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Reviews With Photos

Ann L.

First of all, they are not on time. the cleaners showed up almost an hour after our agreed upon time and took about 1-2 hours longer than originally told. They also broke my window screen and did not mention it to me at all. I had to bring it up to them to ask about it and that's when they fessed up. Wasn't going to complain about a small business however the owner is not professional. I have been asking for a receipt for over a month (because my apartment building needs it to clear me from getting charged again for cleaning) and they have been dodging me. In the beginning they said they would provide it, then when I asked about never receiving it they started to say "give me 5 minutes" and never following up/calling back. Now they are resorting to not picking up the phone and just avoiding me. A legitimate business would not behave like this.

Super clean after the work
Tina Y.

I've used Marisol's maids since 2018. It's been amazing to work with them. They show up on time or early, they came with more than 3 people and clean everything super nice. You just need to call Marisol a day or 2 early and let her know what you are looking for. Her price is vereasonable. I'll continue to use their services and I highly recommend them to anyone who needs either deep clean or just regular clean.

This photo is of our kitchen after a regular cleaning :)

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3 months ago

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3 months ago

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2 months ago

Amazing service! They came as a team of 3 so things move fast. Very detailed oriented. Great pricing. All ladies are very nice.

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8 months ago

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2 months ago

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3 months ago

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7 years ago

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6 years ago

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7 years ago

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6 years ago

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6 years ago

Always on time and does such a wonderful job on getting everything clean and neat!! Highly recommend!!!!

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6 years ago

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5 years ago

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Review Highlights - Sol's Maids

“You just need to call Marisol a day or 2 early and let her know what you are looking for.”

Mentioned in 4 reviews

Read more highlights

You might also consider

InstaMaids - Maid Service. Made Simple.

InstaMaids

(822 reviews)

Downtown

Fast and good clean. Gave me a quote that beat Molly maid. They also squeezed me in within 2 hours…read morenotice. Really good if you want the job done day of. Pro tip: Call them and they will overwrite the appointment calendar online. I got the hourly clean service for two hours two bed two bath.

I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

Sol's Maids - homecleaning - Updated October 2026

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