Great customer service. ..problem with hard drive resolved over the phone...It was just a usb cable…read moreissue...

From the owner: Recover lost and missing data from hard drives, Free Collection and Free Diagnosisread more

I had a terrible experience with data clinic. They sent a courier to pick up my Drobo storage unit,…read moreand when it arrived at their facility they called me to say the unit had been damaged in transit, and the wanted £200 just to diagnose it, when the diagnosis was meant to be free. They claim it was all due to my packaging. My 11-year-old son put the Drobo in a box, with their courier present. He accepted the package, never said anything about it. Frankly, it looked like it was dropped down stairs, and no amount of packaging would have helped it. I asked them multiple times to own their mistake, but hey refused, even when I said that I would be talking about this experience whenever I could. They won't take any responsibility, and say it's my fault when their courier clearly damaged it. Terrible service, avoid them, especially if you have data that is important to you.

From the owner: Data recovery from all types of digital media including hard drives, phones, cctv, RAID, servers…read more Digital forensic services. Since 2002.68 Lombard Street, London EC3V 9LJCall free on 0800 151 2207

After many years having a nightmare with Virgin Media who might offer the best speeds in the…read morecountry but they have the reliability of an estranged father, I decided to give a chance to BT down to them being one of the major players in the UK Broadband market - I use my broadband a lot which is why I need top speeds which are reliable, sadly some of their best speeds were not available in my area and even more confusing I was told by online sales that their best speed package would cost more but would offer no benefit to me (It wasn't possible to get the higher end of the speeds promised in that deal), for me it makes no sense - then why is it letting me purchase it with nothing stopping me otherwise? As well as broadband BT offer many other services in the UK including - Mobile (The other big players in the telecommunications game including Sky and Virgin also offer this but BT's difference is that they also own the largest operator in the UK, EE, however, they do have their own branded network) - Television (Perhaps not as good as the big players Sky and Virgin) - Sport (Exclusive rights to UEFA matches in the United Kingdom - free with Virgin Media, chargeable to other customers) I ended up getting a deal which seemed quite good at £29.99 per month with a £60 cashback through a prepaid MasterCard for speeds estimated around 32-36 Mb/s which still isn't great but I thought with their two week cancellation period (see how it works, only end up paying your usage) which allows you to get out of contract in that time, I decided to give them a chance. I really don't understand the £9.99 delivery fee, considering an engineer is coming out the next day after the kit is received why can't he bring the equipment instead of charging me more for it to come separately the day before? I can't help but feel this is just a hidden installation charge so they can recoup some of the money back if you do decide to cancel within their two-week period which they allow you to cancel after the services are up and running. For the price, the promised speeds are pretty ridiculous especially how they did allow me to go through and buy a higher speed even though the online support did advise me that this wouldn't work - but they'd be willing to take more money? With BT being the largest telecommunications company in the country, you'd expect them to have great speeds anywhere especially where Virgin Media can deliver speeds over 6x as fast. I didn't have a good start with BT either - the annoying, repetitive emails once or twice a day about my engineer visit really got annoying after a while - I know when they are coming I booked it, I don't need multiple daily reminders via email and SMS - once is fair play, doing it, again and again, is just harassing and takes the piss. The customer support for customers really did decline after I signed up - not only was it difficult with them originally refusing to connect me onto online chat, meaning I had to contact them for a different issue as it only re-directed me to their useless help pages but I had an error changing my engineer appointment, eventually I was told that if it's under 24 hours you have to let the engineer come to your house and cancel it then and then phone them to rebook - surely this is bonkers as they're wasting an employee's time who could be working with another customer AND bothering a person after specifically not requesting a visit from an engineer at the previously agreed time? The engineer did text me on the day of my visit - which also happened to be alongside another half a dozen emails from BT - I mean, come on how many times do they have to tell me someone is coming? I tried to contact him to let him know not to turn up anyway - but he did and he didn't bother to read my text. Shame. BT then continued to phone, text and harass me until I decided on making a new appointment and in the end, I just decided to cancel my services before they had even begun - awful customer services with high pricing services which are nowhere near what competition can offer. 1*

I HATE YOU, MY LORD I HATE YOU! Like Michael Jackson sang to Paul McCartney, I am a lover not a…read morefighter, yet this company creates a rage in me like no other. I'd gladly don my gloves and box the ears of BT. If they were on fire I'd throw on gasoline. I agree with everything Corinna H says and more. BT is quite frankly a thief. I've had problems with this company in the past. On moving into my new flat I was gutted when Sky told me I'd have to get my line rental through BT. When my girlfriend and I set up the phone line we made it implicitly clear we wanted the basic line rental and nothing else. We'd pay our phone bill to Sky through the Talk Talk package, so all we had to pay to BT was a contracted £11.75 per month. This means a yearly total of £141. Simple you'd think. NO! For the first four months BT took £12. Ok this is a touch more than expected but nothing to write to Watch Dog about. All of a sudden £27.50 gets taken. My girlfriend calls them, perturbed. After spending over one hour on the phone talking to a man in India who had no power and no understanding of what we needed, we hung up. His only explanation was the computer system recalculates people's bill every three months, and if we pay more now we'd go back to paying £12 till the yearly amount was covered. Is this even legal? Can a company just take what they want? Since the initial debit of £27.50 BT have continued to take this amount. Last month we received another of their illegible bills (can anybody make any sense of them?) that stated they owed us a credit £17.87. Great! So what do they do? Rather than credit us with the money they owe us, they take another £27.50. After checking my girlfriends account, we have worked out that the £141 we should have paid is already £213. They are going to get a filthy phone call from me on Monday. If you can avoid using BT, do yourself a favour and run as fast as you can in the opposite direction.