I had a confirmed vacation rental here through AirBnB that canceled for no reason. With no response…read morefrom Axis. It appears after talking with AirBnB that they canceled my 2 week stay for a longer stay that came in after mine. It was an inconvenience having to find another rental quickly. Please be aware and avoid if booking through AirBnB.

I move here and I don't even know where to begin! since move here the master bedroom is a heat box…read moresleep deprived! then I have to deal with banging noise all night long from kids and adults 3 am making noise! these positive reviews bunch of crap! They hike up my rent I end up pay $3200 with trash for 2 bedroom. stove old and burn out washer n dryer same! wait until moving out walls have wear and they charge you for some ridiculous amt that don't even makes sense. So much happen I can't even begin! They don't repair anything properly they put a bandaid and keep calling I gave up and live with the incompetence of the place. when it gets low on resident they make u pay for the bills! I am so happy to move out! I would never recommend anyone to this place fake quiet and fake nice! They sure know how to scam you! they are a joke!

Customer service in regards to maintenance requests are atrocious... closing tickets before the…read moreissue is resolved after trying to call the tenant only once. There was always someone in the leasing office complaining about something when I came to check out the property, turn in documents, and sign the lease; I should have heeded the signs and lived elsewhere. They advertise beautiful updated appliances yet my unit had none; the dishwasher was ancient. There were also short-term rental units in my building who do not have the valet trash service, so guests just leave their bags of trash in the hallways and stairwells. So worth over $3000 a month.

I live here and i love it everything is awesome here it is the best place the pool and gym is so…read morenice too!!!

The walls and ceilings are so thin that you can hear neighbors talking. Also the kids and adults…read moreabove me are extremely loud and rude. Jumping on my ceiling all morning day and past 2 am. I cannot get any peace in my $3500 apt. They also smoke marijuana and it comes into my air conditioning closet and blows through my apt. My special needs son gets very sick from it. He gets dizzy nauseous. Hallucinates and throws up. We PAY for this to happen. He could die from it combined w his prescribes medications. The property managers tell ua that they cant do anything about it. So all the emails and rules about this being a 100% smoke free community is BS. And they told my son that theres someone else here dealing w the same problem. I have lived in many new communities and this is the worst by far !!! I have NEVER smelled things from my neighbors apts before in my apt. Also their cleaning products are highly scented and come through my ac. I have to have fragrance free products and fragrance makes ME sick and yes i have drs notes to prove it. Since school is out they now let their little kids jump and drop things loudly past. 2 am running jumping stomping What it sounds like is running then bouncing then falling. I describe this to a neighbor that also hears all of the noise they make and she told me that he used to play football so that explains what's probably going on if there is football all day long all morning and up until two in the morning +++. My dad is on hospice. He's in a hospital bed and he cannot get out of bed. He is extremely hard of hearing practically 90% hearing loss but he'll be sleeping and he'll be startling. I can see him moving his arms every time they jump on our ceiling it's affecting his last moments of his life and this is not OK I was told that this was Apartment living from my community and what I think Apartment living is is that you should have respect for your neighbors and you should not be able to let your kids run free and possibly play football on your ceiling. We live right next to a park they could easily go out there Apartment living to me as you have respect for your neighbors and you don't do things like this when my children were young, I made sure that we lived above a garage now I just heard a ball bounce or something that sounds just like a ball bouncing. And this doesn't even cover all the problems structurally that this place has we didn't have the use of our garage for more than a month and then when they were done with tearing out the ceiling in the walls because of faulty plumbing, the non-licensed looking people, they did not look like they had a license at all Cut our electric to our garage. So we did not get our garage back when other people did the day they came to fix the electric in the garage and give us our garage back. We now didn't have AC for three weeks there were constantly people in and out of my apartment for three weeks trying to figure out what went wrong. They couldn't figure it out and finally, they figured out that the electric to the AC was cut from the garage from the I alleged non-licensed people that they have working here.. I never got any compensation for people being in and out of my apartment for three weeks trying to fix my AC and for people being in and out of my Garage for more than a month. I could go on, but I need to go take care of my dad. I have plenty more to add.

I just had a Tour of this complex. Damani was great. He is very polite and accommodating. The visit…read morewent really well and the apartment and ammendities were beautiful. Damani made the experience very pleasant. Kyle Mott

One of the best apartment complexes I've ever lived in. Clean, renovated, quiet and perfectly…read morelocated across from the mall. Sad to say I had to leave after relocating to NC... Charlotte is wonderful, understanding and truly deserves all the blessings. Kindness goes a long way. I would definitely go back to this complex if given the opportunity.

I have been living at Polo lakes for several years. First I need to give Bonnie and Charlotte. What…read morea great job they do as keeping us all happy. As we all know nothing is perfect. Polo lakes is a great choice. Beautiful grounds. Great apartments!! When you need something done by the maintenance they are there as soon as they can. I know if we have to wait we are unhappy. They do there best to be present. They do an amazing job. Rich team leader for the maintenance crew. Carlos,Jack,Mel anyone I forgot I'm sorry. I am renewing my lease for the 5th time. Anyone looking for family experiences good clean safe living... Polo lakes is your future home

Going on my second year living here and I absolutely love it. When I initially toured the complex,…read moreMichelle was so helpful and amazing! She answered all of my questions and gave me an amazing tour of the complex. Her kindness and attention to detail continued throughout the entire process. My move-in was seamless. the entire staff and maintenance crew are extremely helpful and kind. After a year of living here, I decided to move to a different unit. That move-in had a few hiccups but the entire staff was extremely helpful in making sure I was able to get into the unit promptly and quick to help with things that were not working properly. I love the amenities here and I feel like the office and maintenance crew take things seriously and that they genuinely care about you! Super happy here!

Michelle was amazing! She is very kind and patient and great at giving every detail about this…read moreplace . I am for sure going to be renting an apartment here she was just great had a great experience!

Generaly the place is in poor condition, rooftops are done, pieces of it are getting off the…read moregutter, pool and spa water are morelikely greenish, the gym isnt as mentioned on the website, it fits one person at a time and it is in an abandoned condition with one treadmill, one machine and a single dumbell. Most of the occupant are renting full time and are part of latinos community. they take over the commune spot on weekend time. No security, no maintenance. Alot of dog crap all over the place even tho the place suplies poo bag and garbage. Empty beers are also part of the arissa place paysage. Rules by the pool/spa area are not respected at all. Keep in mind that friday/saturday night = party/noise/loud music in the area. Garbage bins for house garbages are only at the entrance of the place so it is a little far to drop them. There is also not enough guest parking here. The only good point here is the distance between the horse show and this place 6-10 minutes. I rate this place 2/10 and i dont recommend it ALSO ALOT OF STUDENTS FROM THE SCHOOL IN FRONT ARE FOOLING AROUND SMOKING AND EMBARASSING PEOPLE FROM THIS PLACE finaly i give it 2/100 and will never, EVER come back and i will spread the word the best i can

We got a place in Sierra Grande, beautiful apts, well kept and maintained by professionals. Thumbs…read moreup to our leasing agent, Abby, she is exceptional, she went out of her way, to inform us all our the leasing contracts, location, etc. She is very professional and detailed. We fully recommend this place!

had to leave because my apartment was literally not habitable. I was suffering major health issues…read moreand was on oral steroids and a nebulizer treatment every 6 hours because of smoke coming into my apartment (building 1 apt 304) that the complex refused to correct. Because I could no longer live there, I am now stuck with a $3,500 breakage fee even though I begged them for months (since the week I moved in 10/31/2020) to fix my apartment. I have emails, service requests and voicemails about this. The complex did not provide me a habitable apartment and they did not fix the issue even though I repeatedly told them I had asthma. If you have any questions or would like to see these emails voicemails etc please email me at sanacharania1994@gmail.com. I am more than happy to share my experience with you so you don't go through what I did.