Solar Shield had the worst customer service I have ever encountered.
My father had five vehicles done here and recommend them to me as being the best. I drove seven hours from Tennessee to get the windows tinted in an older SUV we had. I decided to wait while the job was completed. It took about 2-3 hours until I was told to car was ready. Most of the employees were very professional and I was very satisfied until I got into the car.
They put a significant gouge in the window trim on the front passenger side, enough that I saw it immediately while still in the parking lot. I was waiting on the car but had not told them I was in a hurry and had not even asked once about the status. They let that significant damage go without fixing it before releasing the car, or without telling me about it and offering to fix it later. It would have been impossible for them not to have known about it, but I had to go back and ask about it. They offered to fix it then but I had another appointment, so I came back the next morning. After trying to fix it they asked if it was good enough, it was not. After getting upset at them trying to pass it off, I said one swear word. After that they told me to get out of the shop, that they would cancel the warranty, and that they would not fix the damage they caused. All the while swearing a lot more than I did.
I was very upset at the initial lack of workmanship but I know accidents happen. What really upsets me is that they did not fix it before giving me back the car, or at least telling me about it and offering to fix it later. Then, doing a halfhearted "repair", then pretending to be offended at my one swear word then saying what I said and worse. Finally, I sent the owner a message about it and never heard anything back.
Thankfully it was an extra car, I would hate it if I would have taken our other cars there. I guess doing something right the first time, or caring about the business my family has done with them is not important. At this point there is nothing they could do to make up for the wasted time, I can only hope this warns other people.
My recommendation is do not risk taking a nice car there, because if they don't do it right they might not tell you about it, and a "warranty" is only as good as the company behind it. read more
