Easy to do online. But if I ever have to talk to the automated system again on the phone, I will be…read moreput in a psych ward. I gave up, I called 10 times and talked to the clanker and it hung up on me every time. I told it what I wanted, and it acted like it had an IQ of a piece of cheese. I mean was this automated system made to be helpful or piss me off? That being said, all in all the automated system ruined everything.

Avoid this place like the plague!!! This was my second visit…read moreto safelite. The first visit was seamless. Christian was my tech both times. Very friendly and courteous. The second time I had a broken drivers window replaced. Later, I noticed my passenger side sensor light was on, so I took it to my local dealership and turns out safelight forgot to plug my sensor light back in. So, The jeep dealership fixed it. I didn't take it back to safelite because I am not a mechanic and had no way of knowing these 2 things were related. Safelite refused to reimburse me per Will Seratt the manager. He said he was told by their main manager Tim Foreman that I should have brought it back to them. I want to warn you to beware. They didnt reimburse me based on a technicality in my warranty which states I have to take the problem back to them. So instead of being out $500 unexpected dollars, I am out $700 dollars because they were incompetent and didn't plug back in my sensors. I am not happy. I feel like they should have paid my bill at the dealership. I will not be using them again. Just beware, it's all fine unless you have a problem, and then it's not because they Do. Not. Care. Avoid this place like the plague!!! This was my second visit to safelite. The first visit was seamless. Christian was my tech both times. Very friendly and courteous. The second time I had a broken drivers window replaced. Later, I noticed my passenger side sensor light was on, so I took it to my local dealership and turns out safelight forgot to plug my sensor light back in. So, The jeep dealership fixed it. I didn't take it back to safelite because I am not a mechanic and had no way of knowing these 2 things were related. Safelite refused to reimburse me the $200 not covered by my vehicle warranty. Per Will Seratt the manager; He said he was told by their main manager Tim Foreman that I should have brought it back to them. How would I know a problem with my sensor on the right was related to them working on the left driver window? I want to warn you to beware. They didnt reimburse me based on a technicality in my warranty which states I have to take the problem back to them. So instead of being out $500 unexpected dollars, I am out $700 dollars because they were incompetent and didn't plug back in my sensors. I am not happy. I feel like they should have paid my bill at the dealership. I will not be using them again. Just beware, it's all fine unless you have a problem, and then it's not because they Do. Not. Care.

Wonderful service and owner! The best, honest, quality at a…read moregreat price.

Fast in and out service. Reasonable rates and very courteous. I will definitely come back when I…read moreneed repairs or replacement windows.

Roy with Novus is the best around! Can't even tell where the chip is. Can usually get you taking…read morecare of within 24 hours. Highly recommend!

Was on a cross country trip with a deadline and got a big chip in the windshield. Called Novus and…read moreRoy met us and got us back on the road in about 20 minutes. Can barely even tell where the chip was. Thanks Roy!!

Would not recommend this place to anyone. 2 wasted trips, from an hour drive away. First trip was…read moreto get a new windshield, they said the windshield was broken they received (never called anyone), second trip was to calibrate the windshield, because they needed to "update software" and were not able to do it the day they installed the windshield. Third trip was to do the actual calibration, they were to update their software and make an appointment for us to come back. Showed up for that appointment to NOBODY EVEN AT THE DAMN SHOP. Called the number left on the door and was told they "Were not able to update the software" again, NO DAMN CALL. I would NOT WASTE my time with this place, they do NOT value their customers time NOR fuel money. Ridiculous.

If y'all need a windshield replacement DO NOT go to Auto Glass Now in Fort Smith. They had the best…read morereviews on Google so I'm shocked that this was our experience. We dropped my car off on Friday to get my windshield replaced. Right before we left we noticed what appeared to be chips in the glass. We counted over 20 surface chips in the glass. Levi (the manager) confirmed these were surface chips & offered us $150 back or a replacement windshield. We asked for the new windshield. We dropped my car off AGAIN on Monday morning for the replacement. When my car was ready to be picked up they called my husband & let him know there were at least 10 chips in this new windshield & only offered to replace the windshield again. We took my car AGAIN today, Tuesday. My husband inspected the glass before installation & everything looked good. Well guess what?! When we go to pick it up the windshield has at least 4 chips in it... The auto windshield wipers are also not functioning properly despite the vehicle being calibrated after every installation. My windshield has been replaced 3 times in less than a week & they have not offered to refund us the full amount so we can take our business elsewhere. Levi was starting to get agitated & offered us no solution so my husband just left. It makes me wonder how many other customers have left with chips in their NEW windshield & just didn't notice. We contacted corporate a few days ago to see if they would offer us a solution but we have yet to hear back. Overall, a very unprofessional company & experience but I guess that's what we get for giving our business to a franchise. I've been referred to Mr Auto Glass in Fort Smith by countless others. I will take my business there in the future.

They left glue inside the car on the sides and a hole where you could here wind. They did end up…read morereplacing the glass again but this time messed up the calibration even though I was told they have a way of replacing the glass without calibration. The man working there is argumentative and refuses to accept responsibility for his incompetence.

Needed my windshield replaced. The seals on the replacement windshield fell off almost…read moreimmediately. Fortunately, they replaced the windshield and seals. Unfortunately, the damaged my car's amp by allowing excessive water to seep down the right side of the dash. The owner refused to replace the amp even though there was obvious water spots on the damaged part. I highly recommend any other facility.

This family owned business is fantastic. They went above and beyond to fix a leak in my sunroof…read morebefore I left on a long trip. I recommend them 100%!

family owned and operated and you can tell by the dedication to excellent work and customer…read moreservice. super fair prices. worked me in quickly. father and son team ( fathers mom works the front desk) they were the original On the Spot autoglass which was the first autoglass biz in ft smith area in the 70's. I just feel good supporting a local business

Well priced and team was communicative and flexible. Windshield replacement and calibration took…read moremaybe an hour max!

I contacted them and they got back to me very quickly. Got…read moremy windshield replaced. Prices were what was fair and what i expected. I like this business!

They gave quotes for window glass and I plan to use them in Ft Smith. They beat FS glass companies'…read more$$. Someone told me that they are not only competitive, but supply excellent services. Will try. This is just an FYI for people in the Fort.

Best prices, products and installation crews. I have had several things done by Logan County Glass…read more& Mirror and I am one happy customer. Karey & Charlie will get you what you want and get it installed correctly. I recommend you give these folks a try if you need windshield repair, home or business glas repai or replacement, screens or shower doors. They do it all.