The service and food here is horrible! Their only goal is to take your money! Upon check in, no…read morebell hop to assist with luggage and we are told we had to purchase two meals per person per day to eat at their facility at 30 euro each! Plus 15 euro a day for parking your car. They would not let us cancel reservation or at least stay one night and move on to another location! If you are going to charge this much for buffet food it should not be cold and made in mass quantities and taste like its a frozen dinner! Plus they don't have designated seating areas and we had to sit next to screaming babies and kids that were running around. Then you have the wait staff who look like they are unhappy and underpaid and don't appropriately bus the tables. Lastly, the waitress even told us if we want hot water to go to the microwave to heat it. Not a communication problem because two family members are fluent in Spanish as their native language!!! Horrible waitstaff service! To the manager, please don't say you look forward to making our stay better upon our next visit because that won't happen! We will ensure our friends and family know your properties are only about the money and not the guest. Can't wait to checkout in the morning and go to a hotel that wants their guest to feel welcomed and appreciated. Shame on your company for not having a better policy with a guaranteed nice stay and for holding us hostage to stay at your facility and forced to eat your mediocre food that is cold and undercooked with grumpy staff! Avoid this place unless you like to pay a faculty to treat you crappy and eat poor food, and sleep on poor quality beds. On a positive e note facility is visually appealing but do t be fooled!