Everyone I met in this clinic was professional, knowledgeable and courteous. Dr. Ying is a highly…read moreskilled surgeon, personable and explained everything like it was the first time it was being said. Highest possible marks.

I recently visited this place. I would recommend it to everyone. From the receptionist, to nurses ,…read moredoctors are extremely friendly, they truly make you feel at ease before the procedure, took care of me above and beyond. Thank you soo much for all the staff that helped with my procedure.

For a first visit for a "top and bottom scope" that, let's face it passes people through on what…read morecan be called an industrial rate I have seldom felt better cared for by a medical team.. With something like 15 surgeries under my belt I've met more than a few medical teams! When the appointment is booked you receive an email with very comprehensive instructions, medical history forms and consent forms that can be filled in online, printed out and completed to be brought with you or you can arrive a few minutes earlier for help with the forms. if you have unique concerns they are addressed patiently and repetitively if needs be up to and including your arrival. I never felt rushed. No one was impatient. They have very apparently never lost sight of the fact that this is not your favourite way to pass a few hours! Everything on the health history was run through again. Everyone introduced themselves and explained their part in the procedure. I was very effectively put to sleep and I woke up about 90 minutes later feeling very fine and not at all groggy, though you will not be allowed to drive yourself home. This is also explained several times. I expected to be sleepy for the rest of the day. I did not feel at all drowsy. My husband was briefed on their findings. He was issued a summary of the findings and a follow up appointment for me. I will certainly be returning when these procedures are scheduled to be done a few years in the future! Thank you to the whole team for your excellence and care!

Year and a half ago I was delayed 1 hrs and 50 minutes, this year, July 9 2025, I had an…read moreappointment at 11.45 am, in order to be on time I arrived 25 minutes early, well, in this moment is 12.50 pm and I am still waiting. If they can not make it on time, why are they still giving appointments every 15 minutes, this is really a waste of time for us as patients and specially for those who have to pick us up after the procedure is done. We can not blame covid longer..., I'll keep waiting...

Very unhappy. I had Colonoscopy April 2,2025. After that I called 4 times to schedule a time to…read moretalk/see doctor Anooj as I had very bad pain but was told doctor has no free appointment time. Last time I was told to go to Emergency if any pain as doctor has no time to see me. I also sent an e-mail, as I was told on phone to do so, but no response at all. Yesterday Jul.8 I had second Colonoscopy, told doctor about the bad experience. Will call to schedule for next appointment as per doctor's notes given to me and see if it will be better this time. If not, will ask family doctor to go somewhere else. Thanks, Naim Dokaj.

OMG this anesthesiologist HURT me so badly!! They SHAMED me for being a pot smoker, jabbed me…read morelike 5 times and fished around in my skin, then he warned me it was going to hurt and the only thing that will stop it is passing out and just injected me with what felt like liquid fire and I was screaming through gritted teeth because he told me I should be able to not scream. While I told them repeatedly I have a horrible anxiety with needle pain and apologized about it... God that was the most horrible experience...

Terrible place. I waited 2 hours for a colonoscopy procedure. This is the 4th time I have had this…read moreprocedure and have never waited anywhere else before. After an hour and a half I complained and they took me in, set me up for the procedure and then I waited a further half hour. When I was leaving, I heard another person complaining about how long they had been waiting. I will never go back here again.

I visited WestGTA Endoscopy for a gastroscopy and was truly impressed. I arrived at 7:30 and was…read moredone by 8:50. The entire team--from the check-in staff, to the nurses, to the anesthesiologist, and Dr. Krishna Menon--were amazing. Everyone had a smile, was welcoming, and showed genuine care. Their bedside manner was exceptional, and they made me feel like a person, not just another patient. It was clear that the staff not only enjoyed their jobs but also respected one another, which created such a positive environment. I wish all doctors' offices were like this. Thank you to everyone at WestGTA for making what could have been a stressful experience into such a smooth and comfortable one.

I had a colonoscopy done three weeks ago at West GTA Endoscopy Clnic in Mississauga and I would…read morethank the whole team for helping me to go through this procedure from the beginning to the end . Priti ,the receptionist was very kind and helpful while booking my visit there and answered all my questions while I was having some concerns during my preparation time . Dr. Uma , the anesthesiologist made sure I slept through the whole procedure so didn't feel any discomfort , compare to my previous experience when unfortunately the sedation did not work so well . Dr. Imran Rasul who did the procedure explain some details to me ,answered all my question and did a great job !!! I did not feel any discomfort or pain after the procedure . And the nurse Anna , who was so professional and carrying at the same time , made me feel so comfortable and put my mind at ease so I wasn't feeling so stressed about the whole event . I postponed the procedure for some time and came to the point of return . I'm so glad I went to that place and met the right people there ! Once again , thank you for help and making this procedure a good experience!