Product wise, the sod is outstanding - very green and thick (and fresh, having come right from the farm)! It has taken very well (without any issues). I should note, I have followed Sodco's install advice very closely. So, purchase the product with confidence.
Customer support/business wise I ran into similar issues as others. When I initially emailed specific to cost I received a very quick reply - that was great. They answered all my questions, including a price that included delivery, tax, etc. At this point I had not ordered, I was just obtaining a quote on cost. As I got closer to ordering, I realized that I underestimated the amount of sod I required, so, I requested an updated quote. After that was provided, I moved forward with the purchase and a date was set for delivery. Two days prior to delivery they called pre 7AM and said they were coming tomorrow, a day sooner than expected. I have to say, I was half asleep when they called and very surprised. After hanging up and waking up fully, I realized I probably wouldn't be ready for them, meaning, my yard/soil wasn't completely prepared. I called them back to see if they could deliver on the original date but they could not. They'd have to defer a week later or so, so, I decided to take delivery a day early. The truck arrived 7AM, the driver was great. He moved the pallets of sod close to the work areas. When I went to pay him, I discovered my check (for the amount I was quoted) did not match his paperwork (his paperwork was $93 higher than I was quoted). He took the check and we worked out the issue later. It turned out taxes were not included in my refreshed quote, so, I had to send another check.
So, overall, the product is great but their business process/management needs improvement. All the issues/problems that I encountered were due to them. They left out the taxes on the new amount due and they altered/changed the date of delivery two days prior to delivery. Lucky for me (or should I say them?) I was doing the work myself but if I was depending on a landscaper (like many) this would have been a nightmare. So, the net, great product, if you can put up with their business management issues.
The picture is the lawn as of July 4th. It looks outstanding! read more