I purchased a spa from here. Once I had trouble with it they would not help service it…read more In the future I will purchase from a different spa store.

They were very helpful when I wanted to buy a spa but afterwards were not at all helpful and pretty…read moresurly when I went in a couple of times with some questions and minor issues. Definitely not the place to buy a spa.

Anthony was amazing! I would have zero hesitation about referring Dr Spa to anyone needing hot tub…read moreinstallation or repairs. Anthony visited our house within 48 hours of when I first reached out about a new installation, with valuable advice on placement and other considerations. During installation, Anthony went above and beyond. Getting the tub in to place was an ordeal, but he had a plan every step of the way and the end result was perfect. After he completed the connections and startup, the tub started tripping the breaker. Anthony diagnosed the problem and provided a written report that we could turn in to the retailer/mfgr that sold us the tub. I wish all of the other professionals that I have encountered in BV were as on the friendly, capable and experienced as Dr Spa!

I had an extremely poor experience with Spa Doctor (Anthony). Communication is nonexistent and…read morecompletely ineffective. Calls, texts, and voicemails go unanswered, yet payment demands continue, which has already been paid with payment verified. Invoices are incorrect, issues are never explained, and no effort is made to resolve problems. Anthony shows zero accountability or professionalism. The frustration and wasted time are unacceptable. if you value clear communication, accurate billing, and basic customer service, avoid Spa Doctor and take your business elsewhere. DO NOT recommend them to anyone. EVER. Seriously. Save yourself

Motor on my hot tub was leaking, went to Spa Palace to buy parts. Joe was great at Spa Palace,…read morecouldn't have fix the problem without him. Thanks Joe!!!!!

Bought both a swim spa and a hot tub from them. 5years later we had a leak develop in the swim spa…read more Called and talked with Abraham and set a date to have it looked at. Waited all day and called to find he forgot to put it in the computer? They came the following week and put together a parts list. 2 months later parts came in and scheduled the repair. I'm waiting the morning of the repair and Abraham calls to cancel because it's too cold? He said the temp has to be above 50 degrees for the PVC cement to set. All weather PVC cement will set down to -15 degrees Fahrenheit. I told them to get the right material for the right situation and don't make me waste another day on this, going on 3 months now. The tech does eventually show up, but still uses the wrong cement even after I asked him point blank to use "all weather". Spa's still leaking. Total incompetence. Thanks Abraham