I absolutely love this company! I've used them for years and they never disappoint. They are very…read morefriendly, great at communication, and very trustworthy. What's great is, I can schedule an appointment even if I'm not home and know everything will be taken care of. They don't leave a mess, they are diligent about cleaning up after themselves. When I need my filters changed and more chemicals I just let them know and they order what's needed and bring it with them. If you have a hot tub and need a good service company, I highly recommend Turnbull!

Shane was knowledgeable and efficient on the hot tub repairs. Also, very willing to answer all…read morequestions and explain things to me. Thx again!

I purchased a spa from here. Once I had trouble with it they would not help service it…read more In the future I will purchase from a different spa store.

They were very helpful when I wanted to buy a spa but afterwards were not at all helpful and pretty…read moresurly when I went in a couple of times with some questions and minor issues. Definitely not the place to buy a spa.

Stay away! After having Anthony repair my tub from time to time over 5 years, and always having to…read morebe extremely patient and bite my tongue, this last repair turned into an epic fiasco and could have resulted in damage to my tub. A heater went out in Sept. With the usual sporadic communication, he came to fix it about 6 weeks later. However, he first drained the tub and removed the old heater before discovering he had the wrong part. Why did he have the wrong part? This wasn't the first time. And then he just left it all disconnected and even took my part off the premises. Never mind freezing weather and standing water and no winterization. It took additional weeks to get him to winterize the tub, all the while he kept telling me the part was out of stock. Then he told me he'd get it from another supplier but never did. I decided I'd order it myself but after weeks of asking him for the part number I got nothing but excuses. Finally, I called Jacuzzi and that's when I discovered I could have had this part months ago. It was out of stock at "his" supplier but not at three others.It was now January! I still tried to be as polite as ever to get this done but then I got lip from him and he told me to take a hike. One month after contacting Mountain Blue Spas it was fixed.

I had an extremely poor experience with Spa Doctor (Anthony). Communication is nonexistent and…read morecompletely ineffective. Calls, texts, and voicemails go unanswered, yet payment demands continue, which has already been paid with payment verified. Invoices are incorrect, issues are never explained, and no effort is made to resolve problems. Anthony shows zero accountability or professionalism. The frustration and wasted time are unacceptable. if you value clear communication, accurate billing, and basic customer service, avoid Spa Doctor and take your business elsewhere. DO NOT recommend them to anyone. EVER. Seriously. Save yourself

Motor on my hot tub was leaking, went to Spa Palace to buy parts. Joe was great at Spa Palace,…read morecouldn't have fix the problem without him. Thanks Joe!!!!!

Bought both a swim spa and a hot tub from them. 5years later we had a leak develop in the swim spa…read more Called and talked with Abraham and set a date to have it looked at. Waited all day and called to find he forgot to put it in the computer? They came the following week and put together a parts list. 2 months later parts came in and scheduled the repair. I'm waiting the morning of the repair and Abraham calls to cancel because it's too cold? He said the temp has to be above 50 degrees for the PVC cement to set. All weather PVC cement will set down to -15 degrees Fahrenheit. I told them to get the right material for the right situation and don't make me waste another day on this, going on 3 months now. The tech does eventually show up, but still uses the wrong cement even after I asked him point blank to use "all weather". Spa's still leaking. Total incompetence. Thanks Abraham

Dom and his team are excellent at what they do. They consistently deliver above and beyond…read moreexpectation for a reasonable price. They've made owning a pool pretty much hassle-free for us.

Best pool service company in Colorado Springs - takes care of routine cleaning, takes care of small…read moreproblems before they become expensive problems, opens our pool in the spring, closes it in the fall. We love our partnership with Aquatic Paradise.