Good folks working flat out as hard as they can here. We were so grateful for the courtesy and competence we received. SSA was under-resourced before these stupid DOGE cuts and it's clearly going to be even harder as time goes on, but the commitment was real. IMPORTANT: Make an appointment and bring the needed documents (photo ID, death certificates, marriage certificates; whatever your situation requires). We had to wait weeks, but the appointment meant we waited 15 minutes past our appointment time (fine) and had the replacement document we needed in 5 minutes (amazing! FIVE minutes! Super great worker; politely served us and was calling the next person as we left our chairs at her window). SSA does great and vital work and the missing star was stolen by DOGE. read more

Terrible service. Will wait for more than 2 hours online and then they can't help. Because Trump cut services to a lot of these offices, I blame him for 95% of the delay and issues. read more

GOL is amazing!!! The guy needs a raise immediately. He was fast, efficient, and precise.

you folks have been super nice even though there was a mistake made in the office. You tried to clear it up right away still having difficulties, but the clerks were kind, and I can't imagine what their workload must be like. read more

I sat on HOLD for over 2 hours (twice) only to have them pick up the phone and promptly hang up the phone.

Get in early and answer some questions Take a number Wait to b called and see a person read more

I had heard horror stories about the Santa Rosa SS office. So much so that I have deferred changing my name for 4 years. But, my experience was great. The security guards were very nice, the wait was short for what I was doing and the gentlemen who helped me was quick and efficient. My new card arrives today, 1 week later. Now I full stupid for waiting for so long. read more

I received professional, thorough, and personable service from the Santa Rosa Social Security representative I spoke with this morning. I had followed the recommendation to file for Social Security benefits online and was informed that my application was being handled by the Richmond field office. However, despite the fact that one reads that the application will take 2-4 weeks, after 6 weeks I had no communication from them. I finally called my local office in Santa Rosa. The representative took the initiative to transfer my application to her office, informed me of my benefit amount, and the upcoming date of direct deposit. I waited just 10 minutes on the phone. Overall, I am impressed and pleasantly surprised. Thank you. read more

Went here to get a replacement social security card as I misplaced mine. The room will filled at 11:00 am and there were some people standing although a few seats were available. When you enter, a security guard asks if you have any guns of knives. If you're carrying a back pack or purse, he will inspect it. After passing security, you have to check in at one of the 2 kiosks which asks you to enter your social security number. It prints out a numbered ticket. The wait isn't nearly as bad as it looks. They have several windows in the front and several more down a hallway in the rear. When numbers are called over the P.A. system, they are also displayed on the flat screen panel. There were some no-shows when numbers were announced and some numbers called includes entire families or couples, so it went fairly fast. I was able to see someone in about an hour which is much faster than the Santa Rosa DMV (2 hours on average). read more

The baddest place to solve your problems ever, I'm trying to apply for my social almost 2 months, calling, personally, they're saying open but nobody's there, when I found people inside they say to call, when I called they're not Available! read more

Social Security - Public Services & Government Near Me - Santa Rosa, California

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An interesting article that explains why SSA offices were closed during Covid. It wasn't their choice it seems. "Ralph de Juliis, head of the union council representing field office workers, also contributed to the two years of closed offices. Shockingly, he has publicly advocated for permanently shuttering almost all of the more than 1200 field offices. (His desire to close offices likely does not reflect the views of the workers he represents, dedicated civil servants committed to serving the public as well as they possibly can." - source: The Hill - As field offices reopen, President Biden needs to prioritize Social Security read more

Social Security should realize they work for the people. They have many disabled that come to the office. Even some who don't do internet Recently they changed rules to get into office...had to have appt. This is fine, but there was only a tiny sign on the door. My significant other, who is on hospice, and uses a walker. Showed up at 7am in the rain to wait 2 hours to get in. The security guard was RUDE and told the line they should have read the tiny sign How about a BIG sign! How about the courtesy of coming out early and letting people know! Common! Have a heart! read more

I helped an unhoused man call to fix his social security since he doesn't have a phone and the office is closed to walk ins. He was told he can't open a claim and had to call back, when he requested to make an appointment he was hung up on. read more

Got here at noon on a Monday in the middle of the month. The parking lot is packed no handicapped spots open. I find a spot to park and get my motorized mobility scooter out then have to wait to use the narrow sidewalk while an inebriated or crazy person uses the entire thing. Finally got inside to see all 43 seats filled and people standing everywhere. The security guard was pleasant and helpful. The electronic self service check in was in working order but ran at a speed faster than I could respond. If I didn't need to be here I'd NEVER come here again. Oh and did I mention the SMELL Update 3/23/19 Just thought I'd let you know my claim for disability benefits was approved Hooray!! Their dr that they sent me to basically said I was a slam dunk lol Isn't it great when you're sooooooo disabled that even the federal government won't mess with you?!! read more

Super easy and fast. Went in to change my name on my card after marriage. You walk in and the security guard was very cordial nice guy, he checked my purse. You check in at the kiosk for a number. Fill out your paperwork. ( tip:bring your own pen! ) And wait. I was in and out in 30 minutes flat. Wow! Thank you Santa Rosa SSA. read more

This place is awful. Right when you walk in you check in on a computer and get a number that is supposed to "root you to a specialist" but it didn't ask why I was here! Then people would get helped b4 me who came after me. Then after waiting an hour my number is finally called just to be checked in AGAIN this time they actually asked why I was here. Then they told me to sit back down and wait for my name to be called. It's now been almost two hours and I'm about to leave... This is one of the worst "business" I've had to go to much worse than DMV even. read more

Horrible experience with the office. I was applying for Medicare.First, I have been told to wait for the call from them. When it didn't happened, they told me that my T-Mobile provider filters call so they couldn't reach me. I had to go to the office, waiting three hours before I was seen. Then I was told I need two missing documents. The agent, woman, was quite unfriendly and when she asked me if I am married and I replied yes, she asked my husbands phone number and told me, that she will call him and ask him a few questions regarding me...Then the next time, waiting another three hours, I brought two missing documents. I didn't apply for plan B of Medicare and I have a written proof of it, which is sign by the agent so eager to check on me with my husband. However, I just received a letter, that I am fully enrolled in Medicare including plan B which will be 164 dollars per month. I wonder, why something, so simple as enrollment in Medicare became such un unpleasant experience on borderline of insult? read more

So my 3rd time coming to this office trying to replace my kids social security cards. I called before hand to ask what is needed. When I got there I turned their applications. Never got anything in the mail. Made a 2nd appointment and there telling me I need to turn in more paperwork which wasn't mentioned the 1st appointment. I go today for my 3rd appointment and I'm not even registered on the damn list. This place takes a lot of time of my work. read more

This has got to be the most discriminating place I have ever encountered in my life. Went in for documentation for my disabled sister who is brain damaged from a bicycle accident. Because I missed my call number by seconds for going to the car to check on my disabled sister, this very rude, hostile, and verbally discriminating window clerk named Dean, refused to provide the documents I waited over an hour for. She publicly chastised me for checking on my disabled 66 yr old sister, and when I literally begged for the documents, she had the federal security guard escort me out, while he was apologizing for Dean's hostile behavior. Shame on the Santa Rosa Social Security Administration Office. read more

I called and was prepared to be put on hold for hours. To my surprise the phone was answered in 4 rings with a pleasant person answering. My question was answered quickly and completely. Sorry I did not get the woman's name but thank you Santa Rosa Social Security Office great job! read more

Had to order new social security card and was told I had to send my medical card to show proof so I did and I said will you not loose it and what do they do they loose horrible service read more

I just waited 45 minutes for them to call my number, just to check me in and tell me there's an hour wait. Won't let me make an appointment, completely wasted my lunch break... now I'm starving and in a bad mood, all so I could get information on an insane "over payment" bill they sent my recently passed mother. I realize the government doesn't actually care about inconveniencing its citizens, but if this were a business, they would go under in a matter of days. read more

This place is a massive rat race. Tons of people when you walk in and your lucky to snag a place to sit. I walked in and had the door locked on me during business hours due to a high volume of customers but the guard let me in as soon as someone left. As long as you are organized with what you need it's a pretty painless process. Make sure to come on a day when your free because it is not a quick in and out process. However I was able to get what I needed done the same day. They do not take appointments so there is no way to avoid the crowds. read more

After answering a quiz with a robot and a couple of more minutes on line and after declining to give my ssn to the robot I finally was going to be connected with a live person but the estimated wait time was 40 minutes. read more

Like another reviewer I also expected Gulag conditions and was very pleasantly surprised. My spouse and I had to go into the office to apply for Medicare and we were expecting the worst, so we packed our iPads, downloaded some books, and expected to wait until hell froze over. At first glance, I was still set up to think that this was going to be very bad. A security Guard checks backpacks and purses, there are rows and rows of chairs, mostly filled, and a wall of numbered windows behind which sit the staff. It evokes scenes from TV crime shows where visitors wait to speak to prisoners through a window. After being sure that we were not carrying any contraband, We checked in at a kiosk and received a number. Numbers are then called on the loudspeaker and appear on a monitor. Our number was called quickly, the agent was extremely efficient and helpful and we were in and out of there in less than 40 minutes. I would have given an additional star had we been able to make an appointment. We did check the posted graphs online that show peak and low visitor volumes and hit it just right. read more

Want to experience what it may have been like in Eastern Europe during the Cold War? Try this office. Three of seven windows open, one of which was soon closed. No way to make an appointment except for "new claims." Glacial progress. Bring sleeping bag, pillow, books, picnic supplies... read more

I certainly went in with trepidation. Room was full of people, as bad as the DMV, and no way to make an appointment. I thought I'd be there for hours, but they whipped through the waiting crowd and I was in and out in 45 minutes. I was very pleased. read more