This office is cruel and rude. These agents in Kennewick are flat out mean. They make promises to schedule you with a supervisor, and then they never arrive. Call the 1800 number instead! read more

I spent time in the Social Security office both on Friday morning, and Monday morning. Neither time did I have an appointment, so I checked in via the kiosk and waited until those with appointments were taken care of before my ticket was called. Friday was very busy, and I waited for some time, Monday was not busy. I was there when the doors opened at 9am, and home by 9.30 with my business taken care of. I thought everyone I dealt with, including the guard who met us at the door, was professional, courteous, helpful, and readily smiled. Tip: there is a large tv screen on the wall facing the waiting chairs. The upper left corner shows the number being called. read more

How is there not a way to make an appointment online? We're stuck with 70s tech of calling in, waiting endlessly and hoping some worthless civil servant pauses stuffing their face for a minute and picks up the phone? Talk about an archaic institution that does nothing for the taxpayers that fund it. Ho read more

Busy but organized, the only downside is there is not place to sit while waiting on the hall before the security guard lets you get into the mail waiting room. read more

I have tried to call the SS office and get a live person to no avail. I have a friend in her 80's and she cannot drive. She tried calling to no avail. She has not as yet rec'd her I099 form from them. I tried calling again with not luck to get a live person. Why with all our faster service such as the Internet can't we get anything done anymore? IT IS REALLY SAD!!!! OUR COUNTRY IS GOING DOWN THE TUBES!!! The public is not going to put up with what is going on forever. Eventually there will be an uprising. The other review comment was typical of only one person in the office with a long line-up of customers. Yes very typical. Lee read more

I have been on the phone waiting to speak to someone to change my banking information. I tried getting on the internet to do this however that isn't working either. Froze me out and said I need to contact a representative. So now I have been on the phone for 1:30 minutes the first time now have been on phone 1:35 minutes this time and still holding. What are these people doing down there that it takes this long to speak to someone? read more

Shame on our elected officials!!!! Social Security office in Kennewick WA 5 service windows...only one slow employee working with 16 people waiting!!! At least two full hours plus to get to that one Federal Employee! Shame on the Federal government!!!! read more