i got married a few weeks ago and made an appointment to change my last name with social security…read more i had the quickest and most easiest experiences ever as i have never been to the social security office. heck, i didn't even know we had not just one but two locations here in grand rapids! i was able to easily set up an appointment online and got texts and emails confirming/reminding me of my appointment. when i got there i was able to check in on my phone and got a text when it was my turn. literally was in and out of there in 5 minutes! loved how quick they got me in and out and how friendly the clerk was. this process was a lot less intimidating than i assumed it would be and hopefully my next experience here is just as pleasant. i also love how this location is close to the movies, shopping, and food so once you're done taking care of business you can go about your day right away!

Went in on a Tuesday after a holiday weekend around 215pm. I had filled out information online…read moreprior to change my last name. There were quite a few people in the waiting room so I thought it would take forever without an appointment. There are 2 ways to sign in- a QR code or a touch screen computer. You can watch your number on one of the TV screens. They typically call number but sometimes it was by name. There are 2 halls and 1 main area that you could go to- signs are on the walls to help. I was called at 240pm. The gentleman that helped me (Desk B) was quick and I left within 5 minutes.

Every time I need help, the people who work here are SO HELPFUL! I've never had a bad experience,…read moreeither in person or on the phone. Nathan and Mike both come right to mind as being so pleasant as well as professional. Thank you!

I've always received my SSI checks like clockwork and informed delivery has ALWAYS shown the…read morecorrect date they will be delivered, until March's payment. Informed delivery showed it to be delivered on 2/28 a Friday. It was never delivered and rescinded into the system for Saturday...never delivered. When I did not receive it on Monday the 3rd I went to the post office. Post master said informed delivery wasn't always accurate? I've always received the mail shown EXCEPT once last year and it wasn't my government check. Then he added my regular carrier was ill so I chalked it up to that. I received the check the next day on the 4th. Called SSA and they said it must be your post office/carrier because it was sent early enough to arrive on the correct date. And that April shouldn't be a problem because the 1st falls on a Tuesday. Informed delivery showed my check scanned to be delivered on 3/31 but the envelope clearly does state Deliver 4/1/25. So naturally I thought the post office might hold it the 1 day and deliver it on the 1st. We'll this is the 2nd, it's storming, and my mail was delivered 2 hours earlier than normal but still NO check! I was told after the last time I called that if this happened again I was to report my post office to the SSA. Which I plan on doing tomorrow, 4/3!

We are at 5% propane we both are disable,we tried with Salvation Army they say with $1,800…read more dollars from SSA is over the limit for help, can you help ?we receive nothing else we're both disable I'm in wheelchair after Stroke five yrs now,husband Lee had left elbow surgery he's not well also has Rheumatoid Arthritis, we're are desperate for help 269-764-1001 Lee & Maxine Steward Lee is 75 yrs old,I'm 74 thanks.