The older blonde agent at window number two was incredibly rude to every person I saw her interact with. She would roll her eyes and say degrading things and would get easily offended if you you asked a question or made a comment. I will never go to that office again. The security guard was also really rude to several adults because they use their cell phones. read more

I'm writing this review on behalf of my dad (Roman L.), who does not do internet reviews: He highly recommends this social security administration office! He worked with Ms. Kaur, who was professional, super efficient, and approachable. He had to bring in some documents after he received a social security letter and she made the process smooth and stress-free. She even helped with making sure that my mom also got her rightful benefits. She got a call from their office the next day, as promised! Wow! A great experience through and through. read more

I received the wrong information when I called SS, so I went to Freeport and they took care of the issue.

HORRIBLE LAZY people! I went to the Freeport NY office to get a replacement 1099 form that did not come in the mail. I took a numbered ticket and waited my turn. At the window, I was told that based on my address I had to go to the Mineola office and I could not get the 1099 until after February 13th. As I was walking away I realized that I also needed to get unlocked to online access to my info because after just one incorrect password try I was locked out. I'm told I have to take another number and wait again. After I was called the second time at a new window I was told I needed to go to the Mineola office. Why didn't the first person tell me that?? Instead of making me waited all over again??? Turns out this is a lie. There is a Social Security policy that states " you can receive service from any office that you choose to visit." And the 1099's must be provided by January 31st. So telling me to wait until February 13th was another lie. What a bunch of lazy workers that totally wasted my time and gas. I received absolutely no assistance whatsoever. read more

We went to Social Security and the representative tried to tell my boyfriend that he had to go to the Jamaica office because of his address. The office was empty. I immediately jumped up and told her that he had been serviced at social security offices in several states and if she refused to help him then we would need to speak with a supervisor. She said that since I wasn't the customer I needed to step away. That was fine with me because she did her job and helped him. I'm glad that I had read the reviews before we arrived because I was prepared for the nonsense. These social security workers have good jobs with great federal benefits but they don't want to work. The office in Jamaica is full of customers and Freeport had 2 customers. Come on lady get a life and do your job! read more

The people working at this office are very pleasant. I did not have along wait. Unfortunately, due to COVID (!) the only thing they could do was take my phone number and tell me someone would call me to set a phone appointment. The call came while I was at a funeral, no message was left. Not very effective or efficient way to run a business. Best thing to do is try and take care of your business on line. read more

It was before vivid their service was quick and professional the place was clean and fright the staff was courteous and polite

The personnel at the Freeport office are all very professional, helpful and patient. I encourage anyone who has dealings with SS to tak advantage of their knowledge and advice read more

After going to the Freeport office several times and being received with a attitude problem. I spoke on the phone today with a Ms. Pretty. She deserves 6 stars. She was able to answer my questions in 10 minutes easily and without any attitude. She was wonderful. Truly a asset to the office. Try calling instead of going in. read more

I had to come here after I got married and changed my name. The situation made me anxious because of all the horror stories I have heard about social security, waiting for hours etc but I have to say I was in and out in about an hour. Parking sucked. The lot was full. We drove around for a while the guard at the lot was really cool.. Eventually we just parked on Old Country Road and walked up. Just like the DMV, After heading up stairs, You walk in and the guard has you do something on a screen and you get a print out of a number. You then sit within the mass of people and wait. Out of the 100+ people my husband and I were just two, waiting, amongst the melting pot of people. We sat next to two bothersome middle aged women that seemed very low class and rude, playing stupid Loud animal sounds on their cell phone and laughing. It was very disruptive. My husband was so embarrassed and irritated he felt panicky and almost walked out. Other people were falling asleep, bored as hell, or frustrated and decided to leave. When I was finally called, my "teller person" was like a robot. She did not crack a smile or anything. I don't know if she even really spoke to me. Seemed like she was disgusted with the whole "sea of people". 3 stars because I was in and out in an hour and received my new S.S. card within 2 weeks. read more

Social Security - Public Services & Government Near Me - Freeport, New York

I highly recommend Social Security Administration. They are wonderful and patient on the phone.

Ca,e here with my aunt. It wasnt the worst. They do take their time and can do better with getting the line moving faster. People here took a day off form work to come here, so they can respect that and get more people working. I am sure that if they will only want, things can start moving a lot faster here. I know coming here is not the highlight of the week, o overall it was OK. A t least we completed what we came for and don't need to return with more documents like some of the visitors were told they need to. read more

so I called social security 1800772123 number to help with my case cause i haven't gotten my July benefits cause I had a lil error with my bank I had to fix idk what's going on with social security lately but the agent service was mad rude giving a rotten attitude read more

5 windows, 40 people waiting , no one is at a window. The most sad people I've ever seen working at any place. My initial wait was 35 minutes to go to office area (not bad), but I was told the person who handles my form is not here and to WAIT TILL THEY COME BACK. I asked if they were on lunch joking, she said "yes". So one person is staffed to handle this. If I had hair I would pull it out. Side Note: they have 2 security guards here I guess to keep people from losing their minds & throwing a chair at the glass, DMV is faster!!!!! read more

This office is horrible. They are rude and arrogant. No type of customer service etiquette. They treat you as if you haven't paid your taxes. I have taken copies of paystubs numerous times and they continue to say they don't have the paperwork. They loose your paperwork and then leave you responsible they don't accept accountability for their lazy rude arrogant employees. Thank god our president is cutting down on employee hours for these federal employees because either way they are lazy. read more

I went to the office to chage name and waited 1 hour. But need the court order so I had to came back next day. Next day i went there again 1hour wait and finally my turn but my mailing address is in Queens she cannot do it and I have to go to Queens. I told her that I have a house in Nassau and just change the mailing address. She was unprofessional and so mean to serve it She told me that I have to make new application with new ticket number again and just change the mailing address. So i had to it again and wait 30 minutes. Other officer was so nice and working professionally. Please do not use authority to the customers and using over power the customers. We are human..We are people just respect our time also. I don't want to go again. Worth experience my life. read more

Twice I've needed to get my detailed earnings statement last minute here, and I've come to the conclusion that this is basically the most depressing place on earth. Lots of waiting, one tv (on silent) playing SSA commercials. You know that tension at the DMV where everyone is mentally screaming for their number to be called next? It's like that, times twenty. Check online and see if you can do whatever you need to do via the interweb, but if you're like me and you need to go there in person, bring a book or magazine or dictionary to memorize. Even more boring and depressing than the DMV. Yes, I'm serious. At least the staff has been helpful.... read more

My 19 year old vision impaired son took public transportation to get to this Freeport location. He was there waiting for 1 1/2 hours. By that time it was four o'clock, time to close. They told him to come back another day. He was told that the person who was going to interview him was going to be leaving! I will be putting this in writing to the supervisor. My son has been treated carelessly by the workers who broke the rules by throwing him out!!! read more

Big mistake for coming to this location without reading the Yelp reviews first. Totally just wasted 2 hours of our life sitting there & when it was our turn, they told us to go the Queens office just because we live in Queens. There wasn't any notice on the SS website that says that you can't do your stuff here if you live in NYC. It's ridiculous! This office is small & the service were extremely slow! Just like what other Yelpers mentioned, if you live within the 5 boroughs of NYC, don't waste your time coming here. read more

IF YOU LIVE IN ANY NYC BOROUGH, THEY WILL NOT SERVE YOU HERE! You must go to the branch in the borough in which you live. I had no idea this was the case. I went online to search locations of SS offices because I had to get a name change due to my recent marriage. I input all my information and I got a notification that I had to go in person to the office and that Mineola was the closest one to me. I didn't even know a Meneola branch existed until I got the notification. I called beforehand just to make sure I had the proper documents and I told the woman on the phone "I'm driving from my house in Queens, so it may take me a half hour to get there." "Sure, no problem," was her response. I showed up, waited two hours and was told by the guy helping me that he couldn't help me out. He said it with a smile on his face as if he lives for moments he gets to tell people they just wasted an entire day. He then pointed to a tiny sign next to the window and said, "You should have read the sign." Ok, genius, thanks. The sign, by the way is about the size of my pinky fingernail and not in a conspicuous location. My driver license shows a Long Island address, so I asked if he could just start a new transaction and help me. He said maybe if I come another day, but I had already filled out the application. Seems like he COULD HAVE helped me, but wouldn't. Then I asked if someone else could help me and the woman who came over was so condescending, as if being a government employee entitles you to treat other people like garbage. I left after wasting roughly four hours of my day. If you live in NYC, don't make the same mistake as I did. read more

BEHOLD! We have found a place that is worse then any DMV you have ever been to. Went here on a Tuesday at 12:30 took a number, went to go mail something, grocery shop, visit a friend came back AND STILL HAD TO WAIT! .... LETS SEE IF YOU CAN ANSWER THIS QUESTION... DO THEY HAVE ENOUGH SEATING? A) YES B) NO...... TRICK QUESTION! IT SHOULD BE COMMON SENSE THAT THERE'S NEVER ENOUGH SEATING! This is one of those places that make you feel bad because there's always older people standing about to pass out, its always hot, babys crying. One guy got into a fight because for some strange reason they will skip 3 numbers at a time( he was 112, the screen jumped from 110 to 113). The last guy who reviewed this place said there was a TV playing commercials, there is a TV but it's not playing commercials anymore it's just numbers. As soon as you walk in people will be staring at the screen like robots . Give it some time at this place and you to will turn into a zombie staring at the slowest moving numbers on earth. For the first time in my life I wish there were commercials to provide some sort of distraction from THE HELL I WAS ENDURING. It doesn't make sense either, I was here for over two hours and when I was called it took me 10 minutes tops to get what I needed. There should be lines dedicated for certain paperwork. But Hey that's what you get for thinking right.. All in all there were two positives. the security guards were very nice & knowledgeable, and there is a big parking lot in the back so don't pay for parking on the street. Maybe it isn't as bad as the DMV, Maybe there trying to compete with them to see who can hold the longest wait times, it really doesn't matter cause in the end we are the ones who suffer. My brother went to the one in mellvile and was in and out in 15 minutes. Go there, go to mineola, go anywhere else! read more

They start at 9.00 am and after an hour 3 windows closed for break , this is not right all people are waiting. Very upset.

Run! Head for the hills! If you lost your social security card, just give up and crawl in a hole somewhere. Don't bother coming here because you will grow old and die before they call your number! And, between 12 and 1 pm, everybody, and I mean everybody, goes to lunch or the Bahamas. Then they stroll back in and take their time before calling another number. Botton line: Don't waste your time; find another location. read more

I entered this office armed with magazines for fear that the wait would be hours long. I obtained a reserved number and was about to find a seat when my name was called. The gentleman who served me was efficient and pleasant and I was out of the office within minutes. I am pleased to reveal that the stereotype of slow, rude, inept government offices and employees is a myth. read more

This place just defies all common sense. First of all, there are never enough seats for all the people waiting here, and you will always see people standing up, sitting on tables. You'd think they'd buy more chairs, especially since elderly and disabled people come here for benefits and have to wait 3 hours! Second, you don't speak to a human being until your number gets called (after 3 hours). When you walk in, you go to a computer for your ticket, with no way to ask a social security employee for assistance. About three weeks ago I got a letter telling me to come in because they needed to speak with me. Nowhere on that letter (nor the letter I got last week) did it tell me their hours. It wasn't until I arrived that I realized they close at 3pm every day, except Wednesdays when they close at 12pm! So I took a day off of work (as a temp employee, I need to keep those to a minimum), and after a doctor's appointment I arrived at 12:30. At 3:30 I finally got my number called and went up to the window, showed the clerk my letter and ID, and she told me they weren't "dealing with anymore of those today, we'll call you between 9 and 12 on Saturday". FOR SERIOUS?! First of all, I would've liked to have found that out 3 hours ago and second, if this could've been handled over the phone why didn't you tell me in the letter that I could've called instead?! I would've much rather spent 7 hours on hold while I was at work than spend 2.5 hours+ round trip in transit and 3+ unpaid hours in your hell hole waiting room. Saturday comes, they call and I'm in the doctor's office. The woman left a voicemail telling me to return the call to make an appointment to speak with a supervisor. I called them back a few minutes but got a "the office is currently closed" message. The next week I called the Mineola office a few times and spoke to no one who had any idea of what was going on, so I called the federal office, and didn't get far either. Much to my surprise I received a phone call the next Saturday. The woman on the phone asked me for the information they wanted. I told her I didn't have the information in front of me because I wasn't expecting a phone call that particular day, or ever again for that matter. By the end of the phone call she determined I had to come in anyway, with additional necessary papers. Which brings me to today's visit. Long story short, I got the same ridiculousness as last time, waited 3+ hours to be told it was too late and there were too many other people waiting, I had to come back another day. It wasn't until I demand to speak to a supervisor (and I had to get in line behind many other ticked off people) that I was told that to deal with my issue I basically have to be there at 9 in the morning, leaving my entire day in question. The people in front of me included: -A woman who needed her husband's signature to get a copy of his social security card. You'd think his death certificate would've superseded that requirement, but not in this office! -The mother of a four year old, who was mistakenly entered as deceased in the social security system, present with his birth certificate and live body, but still needed photo identification for the kid. They told her to get the kid a passport. This was their mistake. -An elderly woman who received a letter in the mail (where she lived for over 18 years) telling her that the last letter they sent her was returned, and she wouldn't be getting the previous month's check. Apparently someone made a typo because one digit was wrong, but the federal office made her go into the local office to straighten it out anyway. The employees here get nasty with the public from behind the window (and their union), and the lowlife security guard became borderline verbally abusive toward someone who was obviously on the verge of a panic attack. This place is government inefficiency at its finest. read more

Don't waste your time calling unless you want to spend the rest of the day on the phone trying to explain your case to the mature or immature creature at the other end of the phone and forget about it if you are applying for Disability and your office to report anything is this place. They are ignorant, cynical, sarcastic, non professional, idiotic, NO HELP AT ALL. They answer the phone like they are doing you a favor when they are working because of us, the taxpayers, without us, they would have no job. Where will they get a job? They have no matters for customer service so McDonalds won't take Nono of them and their sarcastic and prepotent intent on them? no office will take these out of a Cacoon people from Mars. Last, do not, repeat do not call on lunch time 12;00 to 2:00 because whoever answer the phone, will literals, eat you over the phone, why you cal, put you on hold fro over half hours and then, they just hung up the phone. I have been in this INFERNO for over four years and that is it, but I will fight until I get what I deserved 34 years working and get hurt and they refused to do their job and stop loosing my documents, treating people like they are somehow superior because they work for the government, they work FOR US! read more

Went here to do a name change and waited for almost two hours to be seen at a window. When my number was finally called I went to the designated window only to be told this office could not service me because I lived in Queens. Putting up signs or making a simple announcement could have saved me from wasting my time. The lady gave me a sheet of paper with the address for the Jamaica location and sent me on my way. read more

Social Security - She gave me this paper after informing me that I could not be serviced by this particular office because I live in Queens. - Public Services & Government Near Me - Freeport, New York

I felt very disappointed and they wasted a lot of my time! I arrived at the office about 9:30am. I got my number through the machine. I was called after having been waiting for about 2 hours. Then the window staff told me I had to come back the other day because the office can not take more applications in my category. I was so upset. If you office can not take that much work, why did you bother to give out the waiting numbers. This is such terrible system and they didn't care about people's time. I have been waiting for 2 hours for nothing! It is outrageous! I asked them why they gave more waiting numbers than the workload they were willing to take? The staff didn't explain and said the supervisor said so! Terrible! read more

This office gets one star for convenience of location and use of a numbering queue. That's it. As far as customer service, friendliness of staff and willingness to help, this location fails on all counts. I've been trying to help my mother with an issue and she's unable to come to an SSA office herself and I understand their need to guard the confidentiality of info, but when you come armed with a Power of Attorney, a law degree, and fluency in English and STILL can't get the help you need, I'm not sure how mere mortals who may be aged, infirm and for whom English is a second language can ever hope to get the right help. I took time off from work, twice to go there, and on each occasion I was given wrong information. Two thumbs and all fingers down. read more

The people who answer the phones at the Freeport, LI office are the best! To all those people who complain about the office workers, you should call first and explain your problem! read more

Effin' useless. All started with: Had an old style SSI card (NAME AND NUMBER ON IT) and thought I could use it to obtain a NYS driver's license. Went to a NYS motor vehicle office (another brain-dead occupation), Lo and Behold; I wasn't able to surrender my out-of-state (current, valid) driver's license and obtain a NY driver's license because, it seems, a valid US passport, current out-of-state driver's license, older style SSI card and expired NY driver's license was not enough identification to obtain a license. Sooo, was at the office in Mineola, and was told that I had to go to another office (NOT the one I was already in), and apply there. Uneffin' believable!!! I understand the job may not be the most exciting in the world, but do an Effin' decent job, or get replaced by a robot. Too bad I wasn't able to give a minus 5 Stars. Update... Got off the phone with a SSI rep, who was rude, condescending, and completely unhelpful. I can empathize with the folks going off the grid. Too much B.S. read more

Went here to change my name after getting married. Walked in at 9:10am, was called at 9:30 and was out 5 mins later. I live locally so I walked, office was clean. Everything I needed was online (forms, required docs) so I was in and out. read more

My wife had to change her last name because we recently got married and it was horrible.The worst place ever to come, the place is always packed and it is a complete mess, they do not call the people in order they are very disorganized and hopefully it's the last time I ever have to come to a place like this. It was a horrible experience. read more

This office was clean and bright with a nice view of Mineola. The security people were professional and courteous. I was prepared to wait and I had a book to read. I was called to the window after 20 minutes. Then I had to wait for an hour or so to be called in. The person who handled my questions was knowledgeable and very professional. He made sure to answer all of my questions. Not a bad experience at all. I was very satisfied. read more

I had to go in order to change my last name because of marriage. I had also heard a bunch of horror stories and was worried it was going to take all day. Not the case. Of course if you show up mid day there are going to be a lot of people there and it will take some time. Easy way to avoid all this - come in the morning! I arrived at 8:30 and the office opens at 9am. When I got to the 5th floor there was already a line of 25 people outside the door. By the time 9am rolled around the line had more than doubled. Once I got in and took my ticket I waited a total of 20 minutes before being called. The process was very simple. I needed the form, original marriage certificate and drivers license with my new last name. So for those who are dreading the lines and waiting...my advise is get there before they open. from the time I arrived until walking out the door it took 1 hour. Also, be warned that parking sucks. bring coins for the meter and park on Old Country Road. read more

went to this office a couple of weeks ago to clarify my benefits information...spoke to Mr. Reyes who was extremely competent and professional..very impressed with his service.. read more

I just got out and was in there for tops 5 minutes. I went at the end of the day around 3:25 and needed a replacement card. I alreadt had my forms filled out. I waited in my seat for about 2 minutes then was called. The security guard was very nice and as I was walking out he was like "that was fast!" Guess the secret is to go at the end of the day when the workers are excited to go home soon? read more

I was in and out in less than 10 minutes. The clerk was pretty quick, efficient and professional for the few minutes she saw me. The trick is to have everything prepared before you get there and go early; as close to opening as possible (I went around 9:30AM). read more

I just wanted to offer some reassurance that if you time it right, you may be as satisfied as I was. This morning hubby and I got to the building at 8:30. The office itself opens between 8:45 and 9:00, though if you go to the website or hear their phone message they will say 9:00. As soon as we got off the elevator (5th floor) we were instructed as to where to stand so that it maintained our place in the line. You are literally standing in the hallway near the elevators, not super pleasant but manageable. Today at 8:50 the doors opened and we are single filed into the main administration room which is bright, clean, with ample seating and bathrooms. You are directed to one of two kiosks where you explain your purpose for the visit and receive a ticket. I had my ticket by 8:56 and we were OUT THE DOOR at 9:05. 8:30 seemed just the perfect time to arrive as even though there were about a dozen people ahead of us who probably arrived a half hour earlier, they were not seen that much more quickly than we were. I made sure that my application (just needed a replacement social security card) was already filled out and I had my photo identification ready. It could not have gone any better. I think that timing is everything when you deal with a governmental department. Either that or I just got VERY lucky! read more

This is the worst office. The line goes quickly but the employees are rude and obnoxious they refuse to help when u ask a question. I was told to get walking. When the clerk Didn't have the answer to my question and then I asked for a supervisor he never showed up read more