Not very helpful or friendly. Have to have appointment. Can't recommend. Security guard has attitude.

Stopped in to help my parents get some information needed. they are senior citizens so they help. was stopped at the door by a rude security guard that did nothing but be rude to us. Dismissive, power struck and horrible customer service. absolutelyno reason to treat customers the way he does. Not to mention only one employee front desk. My suggestion, DO BETTER and retrain your security guard about customer service. read more

Very organized and quick, gentleman that helped me was very helpful and informational .location was not quite what the GPS indicated but with a few questions to some helpful people i finally made it there... read more

The drive to Bloomington was quicker than I expected because of I-69. The first time my number was only two away but I did not have all the documentation I needed for a replacement Social Security card. I drive back home and again it went by real fast so instead of going back another day I went ahead drove back to Bloomington for a second time in the same day. The office is easy to find with plenty of parking. Do not be fooled by the number of people waiting. Most of them have appointments and have not taken a number. My second visit was less than a ten minute wait and the person helping me was finished in less than five minutes. The site used to be the largest TV tube manufacturer in the USA. There are some pictures on the walls that are interesting. read more

Went in on a Monday at 1:30 PM. No Line no wait in and out within 10 minutes. Very happy

After reaching total frustration trying to log into "my social security" and being told that my wait time if I tried calling the national help line was 75 minutes, I decided to call the Bloomington Branch directly. After 3 rings, I talked to a human! I was thrilled. I told the person on the line that I wanted to replace my lost Social Security card and she told me what I would need to bring and when they opened. So, I showed up about ten minutes after they opened (blame construction slow downs on the new I-69 extension) and checked into their online registration computer. The machine printed out a ticket number and I then waited for my number to come up. After 15 minutes, the staff had cycled through the numbers ahead of me and I went up to discuss my purpose. The attendant looked over my info, asked me if I had filled out the forms and had the necessary documentation. She then directed me to have a seat and would call me when it was time to meet with one of the staff to actually get my card set up. The wait was only about another half hour since there were at least ten people ahead of me. I was called again and this time, not only did they process my application for a new card (it should come in less than 2 weeks), but she also set up "my social security" sign on so that I didn't have to deal with the set up questions. Two things at once! And the folks working there were pleasant and busy and got things done. What else could you want from a government agency? Good people doing their work so that my problem could be solved. My expectations were exceeded! Review #1561 read more

After a year of leaving several messages for Mrs Massette, and speaking to others at the Bloomington branch I never got my question answered nor did I get a call back. It has now been a year. I called 8 times within that year giving her more than enough time to call me back. Disappointed in the professionalism and respect the Bloomington office demonstrates. read more

I asked Mrs. Breeden at the Bloomington office four questions about early retirement in January, 2023- She answered them quickly and courteously, and even told me when to best call to get my first check next February. No wait time on the phone either. She, and this office, make things simple, which I really appreciate.- Charles Bevell Bloomington, IN read more

I called regarding a question and they didn't seem to understand the question. The representative seem to be getting frustrated with us and we were getting frustrated too because they didn't understand what we were asking. We referred to the national website about the information and it still didn't get the question answered. The representative hung up on us. read more

every time i have called in i received the help i needed. i am retiring soon and it has been exciting, stressful and nerve racking. the website on the other hand is a joke. you can not order a replacement card using it. you have to hunt for the information you want. people who design it need to remember older people are using it not young kids who are brought up using the web. make it more user friendly. read more

Very very very rude whoever is answering the phone. Will not listen to explanation of reason why calling and accused us of impersonating a person and hung up. Just trying to find out how to change an address for my 94 year old grandmother. We have power of attorney over her. read more