We came with my mother in law to get a benefits letter. Did not have an appt. But that doesn't matter because the people who do have one, sit there just as long. We signed in at 9:30 am. As of 11:00 am they have called 4 people. Every time someone completes their appointment with the employee, they close the blinds and it takes 30 min to call a new person back. You can hear them behind the glass (with the blinds closed) laughing and giggling. No sense of urgency to do their job. It's sad that's what our hard earned tax dollars pay for. The waiting room is full and no end in sight. read more

The security officer they gave is very polite. I saw and overheard him helping numerous people however he could (not sure if that's even in his job description). There was another staff member, a lovely lady who greeted you when you came in and gave you a number. I expected to wait a while but I had my movie and games the building including bathroom was spotless. read more

This place is horrible with customer service. I understand there's no walk-in and you need an appointment but when you call to make an appointment with the number given, they keep you on hold for 20 minutes and then just hang up on you when you get through. The security at the desk is a huge jerk and when I went to the locked door he came to open it and said "what do you want??" When I explained my situation how I had been hung up on after 20 minutes of waiting, he just kept saying "okay well you need to call the number to make an appointment". Like yeah, if you had listened to anything I had said, you would know that I had been trying to call that number. After explaining it again and again, he said "what do you want me to do?" If I didn't have to go in office to change my name, I would vouch to never go to this place. Ever! read more

Fast and efficient location. We waited here for almost an hour before being seen but I expected the wait due to coming mid morning. All of the business I needed to get taken care of was handled within 5 minutes of being called to the window. I didn't get the guy's name who helped me but he was an African American male and he was so professional and courteous! His customer service skills were out of this world!!! Another plus is that they have ample seating for everyone to sit while they wait. read more

I called to ask about how to appeal a decision the office had made regarding my disability claim. The individual I talked to said he was the person in charge of handling claims for disabled veterans. He explained to me that although I was injured during combat and in service to my country that my injury's didn't translate into the civilian world, "That just because I had jumped out of airplanes doesn't mean I can't sit behind a desk all day." First off I can't sit behind a desk all day because of my back and I never jumped out of any aircraft. I was on the ground getting shot at and blown up almost everyday for a whole year. So somehow my disability's and injuries don't matter all because I received them serving my country in combat. I can't believe the arrogance and ignorance of his comments. read more

Everything I needed to do was taken care of by Miss Jackson, this woman is awesome and knowledgeable deserves a raise. I didn't even have to go in, done on the phone. Great experience!!!!! read more

Their services are okay but their security guard is RUDE as hell! He has absolutely NO customer service. I walked in and told him I had a quick question... He replied with "I have absolutely no answers." I was caught off guard and read their sign that said he had no SSA answers so I quickly let him know that it wasn't related to any of the services but in regards to the checking in process. He answered my question but in a rude ass manner. I mean don't get me wrong... I get that he can't answer questions in regards to the services offered but when it has nothing to do with it he should atleast have manners and answer people with respect not talk to us as if he is superior. Last time I checked, he was a security officer not a cop. He may be an off duty officer I don't know but he is not on duty as a police officer he is on duty as a SECURITY officer. And trust me his attitude does not make me feel secure at all. If it were not for him I would have rated them with higher stars but since customer service has a lot to with with the experience and he sucked!! I couldn't rate them any higher. read more