Eek Methinks not is right. We have been giving Soccer World our business for many years including paying retail price for overpriced shoes that are cheaper on the internet, but expecting the full service a local specialty retailer should provide.
A few days ago we went for consultation in the store to find some good goalie gloves. Their selection is not all that great when it comes to having every model in every size, but the sales guy quickly stuck a pair on the goalies hands and extoled the virtues of that model over the others. Although it was a quick consultation, he seemed to know what he was talking about so we paid the expensive retail price that comes along with getting to try on gloves and getting the sales persons recommendation.
Unfortunately, this time things did not work out and after trying the gloves in the real world for 5 minutes it was clear that they cut into the players hand during play and were not a good match. With receipt in hand, we returned to exchange them for a better pair and after handing the receipt to another sales person who was actually the only one in the store that was friendly, it seems the unfriendly lot of the rest of them trumped his decision to accept a return by saying " we can't sell those as new so we're not taking them back".
They actually had the nerve to proceed as if there was no return at all and all three gathered stone-faced at the register where they chorused: That will be $160 (completely ignoring the returned gloves on the other counter with the receipt as if those gloves worn for 5 minutes based upon the expert consultation of their sales person were now destined for the garbage bin.)
Things went downhill from there and the woman there as well as a guy that may or may not have something to do with ownership of the place became rude. In any case this place obviously does not stand behind their products or their advice, apparently have no working relationship with their suppliers, vendors and distributors.
You bought It from here: tough luck! is their motto of the day. You may as well save yourself some bucks and buy goalie gloves on the internet. Most internet vendors have a return policy that will facilitate you doing business with them again.
This place seems to be out for the quick and overpriced money grab according to our experience today. Sad for a brick and mortar store who is in competition with online retailers but refuses to provide full service that should be expected of a specialty retail store.
Needless to say, taking any future soccer business elsewhere (along with the soccer business from the countless players who are at this very minute hearing about this sad experience on several teams both on Oakville soccer and academy level teams we are part of.
Don't recommend soccer players waste theirs or their parents money at this overpriced store that does not stand behind their advice or products. read more