This is the absolute worst website ever. Their customer service is garbage. I was on hold for 90 minutes and never talked to a single fricking person. If I could give this site zero stars I would. read more

I ordered the equipment seven days ago and they haven't even shipped it yet, they are very bad.

2nd time I ordered a product that never shipped. waited 2 weeks for an answer from customer service. there won't be a 3rd time

ordered shin cards a month ago. money has already been taken out of my account and I still have not received them. been calling soccer.com for weeks to get a refund but they don't answer. hope they run out of business so other people don't have to put up with this. read more

They hid all the posts on their Facebook page from consumers who never got their orders or their orders are severely delayed. That's shady in and of itself. Their shirts are itchy and cheap. The shorts are so thin they're see-through. The socks are way too thick for soccer socks. Customer service representatives are rude and snarky. They ship their orders several weeks after the order was placed, and they won't refund you for any reason. Save your money and go anywhere else. I placed my order in July and paid for 2-day shipping. $113 for two shirts, one pair of socks, and one pair of shorts. Shirts and socks took 7 weeks to arrive (got them September 1st) and the shorts arrived finally twi days ago. We're more than half way through the season. When my order was already 5 weeks out, I reached out and tried to cancel my order since I paid for items to be used this season, not for less than half a season- they're basically worthless. The email responses I received were terrible customer service, useless boilerplate language, and passive aggressive and unprofessional snark. They basically said that I should have been aware they are contracted to customize orders, so they are all nonrefundable. It is unreasonable to assume customers are aware of a company's various contracts. It is also unreasonable and unprofessional to throw that in their face when they want a refund for items that are for a specific season that is already almost over, especially when that order was placed nearly two months prior. They have zero incentive to ship orders on time since as soon as the order is placed they have your money, a policy that prevents returns under all circumstances, and the gall to ship it essentially whenever they like, regardless of when the order was placed. read more

Trash website and customer service. Been waiting on a golaie jersey for my sons team for 4 months now with no end in sight.

It is a shame what a downturn this company has taken! I have used them for years and spend thousands and thousands of dollars and I am going to find a new company now. I have given them chance after chance over the last six months and they continue to fail and fail and fail. They want to blame it on Covid, and at what point are they going to suck it up and take responsibility. It is one thing to be eight weeks behind in orders, it is another when you send uniforms that someone has waited eight weeks for, to the wrong address, and make them wait an additional eight weeks to get new ones. so now an order that was ordered on August 13, is supposed to come in December 1. As a single customer I cannot too much about it, but I know many parents within our club are demanding we do not use soccer.com anymore, so maybe the club will have some power! read more

Same as everyone else, months of back order, nothing came on time. Terrible site, terrible experience, PLEASE DO NOT USE!

I would give a zero if I could. The company sent the incorrect sizes for uniforms ordered. It seems there was a technical issue on their end. They sent me to all different customer service agents, no one knowing what I spent the last person about. I reached out to ask for the correct sizes and they told me I needed to reorder everything at my expense. I wouldn't trust reordering from this company because I believe the same thing would happen again. I was also not given the option to not order parts of the uniform we already had. It seems like a scam to me. Just be careful when ordering. read more

Stay away from this company. I purchased a very expensive pair of cleats which got torn within 3 weeks of normal use. Pictures of the damage were sent as proof of damage, and the cleats were discarded as they were useless. Soccer.com refuses to take responsibility and refund without receiving the damaged cleats (that were discarded). Terrible accountability. Do not buy from this place. Look for somewhere else, most likely you will benefit from better customer service. read more

This place has the worst customer service return policy and is not customer friendly I just got off of the phone without rude lazy person with horrible customer service!! If my kids club did not use them I would never buy from them !! I have two kids and the equals about a thousand dollars a year. Im suggest to my kids club we go with someplace that is willing to put customer first. This place will never get my money again. read more