Buyer Beware!!! If you are considering using this company to get your teams uniforms I would highly recommend that you DON'T. Horrible customer service. Takes more than a month to get products. I had to buy a shirt and iron on numbers because my sons uniform did not get here. Do yourself a favor and find a different company!!! Read the reviews - I'm not the only one. I wish I would have read the reviews first but unfortunately I was forced to purchase from this company. I will be letting the league know of the disaster this company has been. Hopefully they can use a different company next year. read more

SCAMMERS.... Takes long for uniforms to be processed. They will not cancel the order if you ordered the wrong size. You will need to place another order and it takes 5 business days for the first order funds to be returned to your bank account. Also, you have better luck speaking to a Customer Service Representative by using smoke signals. Get ready to wait 40-80 minutes or longer to speak to anyone. read more

This company has the proccesses of a 80's retail store. Expect your order to arrive in one month. Customer service terrible. Sent 3 emails , only one answered with absolutely nothing to do with what I was asking. SIze of clothing is not true. I ordered a "9-10y" is closer to a standrad 8y read more

I am extremely disappointed with my experience ordering uniforms, primarily because the sizing and ordering system is not intuitive and can be very confusing for parents. Although player measurements are provided in inches, the way the uniforms are categorized under "Youth" sizing makes the process unnecessarily difficult to understand. I ordered my son's uniform as a Youth Medium as part of an order totaling more than $600, only to receive uniforms that were essentially the size of clothing for a 7-8-year-old child. When you are providing measurements in inches but also using youth size classifications that can correspond to very young children, the ordering process becomes extremely confusing and leaves too much room for costly mistakes. The delivery process was also frustrating. There is an option to pay an additional fee for "overnight" delivery, which naturally gives the impression that the order will arrive very quickly. However, the actual waiting time is approximately 18 days. It was later explained to me that "overnight" only refers to the shipping time once the completed order is handed over to FedEx. I understand that explanation now, but this should be communicated much more clearly during the ordering process. As presented, it is confusing and can easily create the wrong expectation for customers who are paying an additional fee specifically for faster delivery. The most frustrating part of the entire experience is the lack of reasonable solutions when a sizing mistake occurs. Because the uniforms are customized, there are no refunds or returns. In my situation, the only solution offered was to order the uniforms again with a discount. While I appreciate that a discount was offered, I still had to purchase the uniforms a second time. Between the original order and the replacement uniforms, I have now spent almost $900 on uniforms. For that amount of money, I expected a much clearer ordering process and better options for resolving sizing issues. Overall, my experience has been extremely disappointing: a long delivery timeline, sizing classifications that are unnecessarily confusing despite providing measurements, an "overnight" shipping option that does not mean the order itself will arrive overnight, and very limited solutions when an error occurs because customized items cannot be returned or refunded. I understand that customized uniforms require special policies, but when customers are spending hundreds of dollars, the ordering system should be designed to minimize confusion and make sizing and delivery expectations exceptionally clear. Unfortunately, that was not my experience, and I am very dissatisfied with the overall process. read more

Buyer Beware! I ordered my son's soccer uniform from Soccer.com on 9/5/26 for $364.03. The money immediately showed as pending in my bank account, and I received an email receipt showing that the order was paid. Naturally, I assumed the payment had been processed. Wrong. What Soccer.com doesn't make clear is that they aren't actually charging your card at the time of purchase. They place a pending authorization to make sure you have the funds available, then wait until your order ships to process the actual charge. Twenty-three days later, they charged my account again for the full $364.03. Since I had a receipt showing payment from 9/5, I believed the order had already been paid for. Instead, I got hit with another charge weeks later when the order finally shipped. To make matters worse, it took 25 days to receive our uniform. That's nearly a month! By the time it arrived, the soccer season was already halfway over. In fact, I had to call customer service and request expedited shipping because the original estimated delivery date wasn't until the second week of October. Between the confusing payment process, the lack of transparency, and the extremely slow delivery time, this was a very frustrating experience. If your child needs a uniform anytime soon, I'd strongly recommend shopping somewhere else. read more

I placed an order and had to cancel in less than 24 hrs. They would not let me cancel, despite the order not going through for a week, and the ship date being over two months away. I provided several verbal and written notifications and they insisted they would not cancel the order! read more

Very disappointing experience. I placed my order online on 08/12/2026 and did not receive it until 09/09/2026--almost a full month later. When the order finally arrived, the size was incorrect. I immediately called customer service for assistance, expecting that they would help resolve the issue. Unfortunately, I was told that there was nothing they could do. I spent approximately $500, waited almost a month for my order, and now I am left with an item in the wrong size and no solution from the company. That is extremely frustrating and unacceptable customer service. I would expect a company to take responsibility when an order arrives incorrectly, especially after such a long delivery delay. $500 is a significant amount of money to simply lose because the company will not help resolve its own order mistake. I would not recommend ordering from this company online based on my experience. read more

I paid for overnight delivery and it took 5-days to get what I ordered. I reached out to their customer service department several times and never got a response. My suggestion is to do your online shopping elsewhere. read more

Never shipped order. No one in customer service could help. It's a horrible business. Stay as far away as possible.

They are so comically bad, it's almost hard to sum up. - Extremely expensive - Deceptive checkout (adding/recommending items not in your defined kit) - Incredibly slow & expensive shipping - Zero customer service or accountability on their own errors Basically, when your team contracts jerseys through them, they are like going through the mafia. They have no incentive at better service. Even this review will do nothing other than hopefully warn others of the violent assault on their consumer dignity they are about to undergo. read more

Terrible customer service. Slow shipping. Impossible to reach by phone or email. ALWAYS experiencing "larger than normal" call/order volumes. Totally incompetent but somehow has managed to monopolize the club soccer uniform market. read more

I would not order from them again. The processing time is ridiculously long. I also paid for 2 day shipping and of course that didn't happen. Hopefully I get a refund for that. Not a good company. read more

I ordered my daughter's kit almost a month ago, and it is still processing. My card has been charged, and they've sent me emails asking me to review the items, but I haven't received them yet. According to the website, they haven't even shipped yet. After Soccer.com messed up the order options for our club, we were assured that our team's kits would be expedited so they would arrive in time for our first game. Well, our first game was yesterday, and our kits haven't even shipped yet. I have sent emails to customer service but received no response. I have called but received no response. This is ridiculously frustrating, and I HOPE our club will order from anywhere else next season. read more

I agree with the other reviews. The prices on this site are outrageous. Their system is convoluted and they sent me the wrong size uniform even though I ordered 2 shirts for the same person, they insisted i ordered 2 different sizes. I am not spending $80 for another shirt. It's ridiculous. read more

Ordered cleats in a size 7.5. Received size 6 in a 7.5 box. Returned cleats. Still waiting for my card to be refunded. It's well past the 3-5 business days. Called customer service twice. Both times I was told to wait a few more days. I have been a long time customer and will not make any more purchases from them. The general attitude of just wait a little longer is unacceptable. Soccer.com made the mistake and they should being trying to correct it as soon as possible but it seems like they could care less. read more

THE WORST!! My son's soccer team switched over to them for this new season and it has been the worse experience EVER!!! 1. Super over prices & horrible quality. I received a shirt and the logo is all shriveled up (view image) 2. I ordered since July 8th and it is now August 19th and 7 items are still missing. And to make matters worse the 7 items have been stuck in Tennessee since July 21 and are still currently there. 3. Customer service sucks! No answered They need to go out of business!!! read more

Soccer.com - The shriveled logo - Active Life Near Me - Curitiba, Puerto Rico

We had to order our Soccer Jersey's from this company Soccer.com. So I ordered two sets of jersey's at the beginning of the month, thinking that would be enough time to get the jersey's in time for my twins first game at the end of the month. I was SOO0 WRONG!!!! My girls had no jersey's for their first game. When I called customer service the lady on the phone said we mailed it out on the 18th day, you should have paid for express shipping (this company is located in the USA not overseas)didn't know I would need to spend more money on shipping to get it to my house in less than a month. I said my girls won't have it for their first game, she was like you should have paid for shipping. I said a month to get a jersey is ridiculous, you can at least say your sorry, my girls don't have their jersey's - she then finally said "sorry but their is nothing I can do, it's already shipped." I said, you could at least pay for my shipping (they offer that for free all the time). She said, ok let me talk to my boss, I got free shipping. Other then that, I am very disappointing in the companies customer service and a product that takes forever to get! It would have been faster buying it overseas. 28 days later we got the jersey's. read more

Horrible first experience. Bought cleats that ended up being too small. Returned those, ordered a bigger pair. I was sent two left foot cleats. They ordered another pair, a third pair ATP, to be shipped out and I received an email saying the order has been cancelled due to no stock. read more

We received a link to order custom gear for my son's soccer club after signing up. We were a sign up that happened later towards the end of sign ups. We ordered the gear promptly. Paid promptly. They do not capture payment right away they capture payment when they ship. Which is so horrible and frustrating and old fashioned. This caused my credit card company to release the charge after 30 days, soccer.com conveniently charged it the day they canceled it. It will take 10 days for the refund which means they will cancel our order before I can repay for it again. My son has been without gear for most of the season and he is mortified it looks like we can't t afford it when it reality it is soccer.com fault. This has caused me so much pain and trouble and has hurt my son as well. I hate this website. I have been trying to get a hold of soccer.com via phone and email and I wait for hours no answer and no response via email read more

AWFUL. Doesn't even deserve one star. I order a shirt for my son's bday weeks ago. It never came, so I called customer service and was told it would ship the next day. I never received a noticed that it shipped, so I called again and was told they didn't have it in stock and had no idea of knowing when they would. If I didn't call twice, I would have never been updated. Do NOT order from this site. read more

What a Gross business that profits off of kids that won't ever receive their Jersey before the end of the season...

Horrible service. Very expensive, long time to deliver, confusing web experience and incorrect sizes.

soccer.com is really like the bad place to order from!!!! i had to order stuff from there for club and i just noticed they sent 2 different items then what i was supposed to get. plus for them to ship stuff out is bad too. they are really really really slow on shipping stuff out!!!!! they really need to get their company together or something!!!!! read more

Ordered my son's uniform more than a month and a half in advance of his first game. I got an email saying it wouldn't be shipped for 3 months. Contacted the league and they said it wouldn't be fine. Another month goes by and it's pushed out an additional month. I call them and they told me it was shortage issue in the size. So I changed the size. It still took another 3 weeks and he won't have his uniform for his first game. Got an email early Thursday morning saying it was shipping. With the 2 day expedited shipping it still won't be here until Monday. read more

BEWARE!! I ordered cleats over a month ago and never received them. I called customer service and waited 35 minutes on hold for the rep to tell me they are being processed and I will receive them soon. I just received an email that they cancelled my order because they are not available. Uniform is also taking forever to receive. Horrible customer service. Avoid if you can!! read more

Horrible! If it weren't for the fact that they force us to buy uniforms (at an overpriced price), I would never buy from here. This is 2025. The customer service is terrible. I've been going back and forth with an order of cleats for two months. Due to a system error, they let me order a size they don't actually have. Every day I call to follow up, they tell me different things. In 2024, likewise, due to a system error, I ordered a set of uniforms for a size, and they claim "they don't make that size", but the system let me through. I proved it with videos. However, I had to buy another full set of uniforms because they aren't responsible for errors in THEIR system. read more

I have no idea why my daughters soccer team (Ayso extra) ended up with this horrible company . We paid in May and still don't have uniforms . We have photos this weekend and forced to use practice uniforms . I order a new practice shirt and the logo was warped . Don't buy nothing from this company absolute trash. At this point I want my money back read more

Over 1000 athletes for our local soccer clib received unitom order links (2 weeks late) due to the fault of soccer com and have now received another 8 business day delay due to electrical issues. With no partial refund or compensation offered. Uniforms will not arrive in time for games read more

Soccer.com - Active Life Near Me - Curitiba, Puerto Rico

Pathetic! Seriously one of the worse run businesses in all of the United States. It's 2025 - how about not taking a month to process orders. It's 2025 - how about letting customers pay for expedited shipping. It's 2025 - how about have enough kits in stock for the number of players so things don't go on back order after 15 minutes. Can't believe this company is owned by a private equity company. read more

This has been the worst experience ever! In all my years of purchasing uniforms for my boys for their uniforms for the teams they play on. I received 3 different uniforms my son needs for his team and every single jersey is messed up, when i reached out to customer service i was asked to take pictures of front and back and email them to them along with the explanation of what the issues were, no big deal did exactly as asked and then received an email stating to please send the same exact information again so I do so again and reiterate the conversation had with Jaden as well as copying/pasting previous email along with another explanation of the issues with the jerseys and more pictures, at this time i still have not heard anything back nor have they handled the situation at hand. I would not suggest using this company for your teams uniforms unless you want your players to look completely ridiculous out on the field. If you're looking for your team to look like clowns this company has you covered, but if you are looking for quality, sharp, and well put together do NOT use this company. The customer service is terrible and quality, there is none. I an very very disappointed all the way around with soccer.com. I suggest using anyone other than this company. read more

Terrible customer support. I would never use it unless the team forces to use it. The email that they sent was almost a scam. The email said "Your gear is ready! The team requires a uniform kit to play", but turned out that it's not necessary to buy at that moment. And what's worse is that I can't return it by their policy. read more

Our order arrived late and defective. The material is awful. The numbers were sticking together and faded in areas.

horrible. shipping takes extremely long. Customer service is nonexistent. I would not recommend using their service.

i have ordered several times from soccer.com. they are incredibly slow and twice have cancelled my order after a long processing delay. I will not order anything from them again. read more

I love the shirt, but Soccer.com service stinks. I received half of the order with a note stating that the second half would be sent separately. It never showed up. I prepared the shirts that did show up with numbers and logos, not realizing it would be a waste of time and money. I now have half an order that can't be used, out of all that money and time. I am very upset about this. I have to order expedited shirts from a different vendor at my cost. I am out so much money on this. When I tried to post this review on their site, they deemed it didn't match their requirements for posting. read more

I order my kids uniform for his team and the size chart said XS was for a 10 year old but when we got the product it was for a toddler, since it was made for his club I cannot return and have to purchase it again $100 gone to waist. Plus they charge for shipping to get your product and to return. Horrible customer service read more

By far the worst company. My kids' soccer club had just switched to them. I ordered new uniforms and was sent the wrong items. I have made multiple attempts to reach out to someone to get it fixed, and no one has contacted me. I tried to return the items, and they're trying to charge me for the return. I hope you go out of business soon with such horrible customer service. read more

If only. My son wanted to do liver pool filter soccer winter, whatever it's called. This was already questionable for me. They use soccer.com. I ordered the uniform, which i do not understand why you have to have one. I did the 2 day express shipping, which is high, only to find out i should receive the package on Janiary the 6th. Once ordered you can not cancel. If the website stated the expected ship date prior to me paying i would not have ordered. I do not know how much of an issue this will cause with the 4 day camp not having a uniform. If there is not an issue then there is not a purpose in having to order the uniform in the first place. If there is an issue then I have to see if I can get refunded for the camp, 300. So I see the website as scamming in cahoots with the camp at this point. ​​ read more

Soccer.com - Active Life Near Me - Curitiba, Puerto Rico

I have been calling for weeks and they don't answer!!! I need to get a payment resolved

Never had such a bad experience with a company like Soccer.com My order took almost a month to arrive and then the size was wrong. The sport jersey was labeled as YOUTH MEDIUM but the actual size was more like KIDS size. Clearly the Soccer.com sizing chart is wrong. Beyond that, the tag on the jersey showed $80 and Soccer.com charged me $116 My recommendation is to never ever buy anything from this company. read more